Paulo Nelson Carvalho Jesus

Head of Organisation and Quality Department Novo Banco Portugal
1. Background Degree in Engineering and Industrial Management (Instituto Superior Técnico – Universidade Técnica Lisboa) Master in Technology Management & Engineering (Instituto Superior Técnico – Universidade Técnica Lisboa) Inter-Alfa – Advance Program in Finance & Banking (INSEAD) Several other programs & seminars in Operations Management, People & Management, Leadership, Audit, Quality, Knowledge Management, Organisational Learning. 2. Career path 1996 - University Teacher 1997 - Project Manager (Siemens Group) 1998 - Manager (Siemens Group) 2000 - Telephone Financial Services Manager (Call-Center) (Banco Espírito Santo) 2004 - Head of Quality Department (Banco Espírito Santo 2008 - Head of Quality Department (Banco Espírito Santo); Head of BES University; member of Board of Espírito Santo Contact Center 2012 - Head of Organization Department (Banco Espírito Santo) Since 2013 – Head of Organization and Quality Department (Banco Espírito Santo); Head of Corporate University; member of Board of Contact