Head of Client Experience Design at RMB, one of South Africa’s leading financial service providers
International speaker and all-round digital pro, Josephine Baliah lives by the mantra ‘To be more digital, we must be more human’. Having extensive experience in the digital and retail sectors, she is dedicated to using creativity to deliver relevant experiences and shared value in a rapidly changing digital landscape.
Her passion and ground-breaking leadership skills led to Nedbank winning the Big Data & Analytics award at the Efma and Accenture 2015 Global Banking Innovation Awards for Market Edge.
Josephine is the founder of Lufu Creative has a BSc in Digital Technology and Design, as well as qualifications in music, business strategy and client centric design strategy.