Mark Palmer started his career in France in 1992 working for the French Automotive systems supplier Valeo where, after starting in production management he went on to establish, in 1995, one of the very first Lean Academies seen in Europe. This Academy, called the Ecole 5 Axes, still thrives to this day. After running a UK Division of Valeo as its MD he went on to become Management Development Director at HQ in Paris. He returned to the UK in 2001 and joined OEE Consulting (The UK’s leading operations excellence management consulting firm). Here he started the process of translating world class operations thinking into the service industry. In 2006 he worked as Interim of Head of Operations Excellence at Lloyds Bank and in 2008 became Managing Director at OEE, the position he holds today. Mark has a degree in French & Economics and an MBA from Cardiff Business School.