Massimo Tessitore has a wide experience in the banking sector, built upon an international academic background. After graduating in Engineering at the Politecnico di Torino, he started his career at Sanpaolo IMI. He then studied for a year at the San Diego University, California, before moving to Accenture and later to Oliver Wyman as Partner, in charge of the Retail Banking practice in Italy. Joining Intesa Sanpaolo in 2012, as a member of the CEO's staff, he directed the transformation program of the Banca dei Territori Division. In July 2013 he was appointed Head of the Planning and control, Quality, Control and Complaints Unit, where he guided the bank towards its multichannel evolution. Massimo Tessitore is Head Of Multichannel, Mobile Payment & E/M Commerce since November 2014, where he focuses on retail banking and works on strategic projects that aim to reshape and innovate the way Intesa Sanpaolo serves its customers, around 11 million in Italy, including families and small businesses.