As Head of Group Digital Engagement in UOB Group Channels and Digitalisation, Nick is responsible for driving digital engagement across the various delivery channels to deepen customer engagement and connectivity to achieve UOB Group’s vision to be a premier regional bank in Asia Pacific.
Collaborating with Business and Technology partners, he leads the transformation of banking in the digital age to improve customer engagement and experience through data analytics, customer insights and foresights. He is also involved in the FinLab Programme (an accelerator programme between UOB and SG Innovate) over the last 3 years embracing Innovation and partnership with eco-systems partners to drive better outcomes for the Bank and its Customers.
Prior to joining UOB, Nick was the Deputy CEO for Mekong Development Bank in Vietnam and General Manager for Fullerton Guarantee in South West China under Fullerton Financial Holdings (subsidiary of Temasek Holdings). He was also part of the pioneer team to launch Fullerton Myanmar Micro-Finance in 2014.
Nick has over 23 years of banking experience of which 13 years was with HSBC Singapore and Vietnam. He was the first to deploy biometric debit cards and ATM in Vietnam and led HSBC Vietnam to win the Best Internet Banking for 2 consecutive years during his leadership. Of the numerous awards which UOB has won, he led the deployment of the cardless cash withdrawal on the ATM through the UOB Mighty app.