Alejandro Carriles

Executive Vice President, Director, Self Service Channels Development BBVA (USA) USA
Alejandro E. Carriles, Executive Vice President and Director of Mobile Strategy and Retail Innovation at BBVA Compass, is responsible for the mobile banking retail delivery channel, setting the overall strategic direction of the bank’s Mobile solutions in the USA, and serving as lead for retail innovation projects. Mr. Carriles has led a renewed mobile strategy for the bank, which included the release of native mobile banking applications for the Android, Blackberry, iPhone, iPad, Windows Mobile and Kindle Fire platforms to complement the bank’s existing SMS Banking solution; redesigning the app fulfillment process, and a new marketing approach. As a result, the number of mobile app users increased over 10-fold in the last 3 years. By focusing on the Customer Experience, Mr. Carriles has been able to lead projects that have influenced the industry, such as the Stand Alone Enrollment for Mobile Banking, effectively making Mobile a unique and independent channel from the traditional Online Banking Previously, Mr. Carriles served as Director of Innovation Research and Development for BBVA Compass, where he led the Virtual Banker project, which in 2009 received the Innovation in Banking Technology Award from Financial Times’ The Banker Magazine. Before joining BBVA in 2006, Mr. Carriles served as Founder and CEO of Datacorp Limited and, an online company specializing in mobile technology which later was acquired by The Expansys Group in the U.K.