Bruno van Deinse is Head of BNP Paribas Retail Banking Operations since October 2011. This is a small team of 20 reporting to Retail Banking COO and aiming at improving efficiency for back-offices throughout Retail entities. Bruno was deputy Head of Operations for French Retail Banking for 9 years being in charge of organisation, processes and managing tools for back-offices. Previously he serves in Cash Management Business line as head of Support division. Before the 1999 merger with BNP, he was deputy head of Operations for Paribas. He serves as a consultant for KPMG Peat Marwick for 3 years. He also worked in the 80’s as a fixed income trader and sales mostly for Chase Manhattan. Bruno holds a degree from ESSEC business school and from Paris “Institut d’Etudes Politiques”.