After a twenty year career in retail banking, of which the last six years as an expat in Central Europe, Hans Tops returned to his home base in Belgium and joined bpost group in 2012. Bpost group is in Belgium the trusted leader in postal solutions for physical and secure electronic delivery and value for money financial services. Hans Tops is leading the sales & service development department of the bpost group which serves a total network of 1356 points of sales all over Belgium. Besides these we also serve the banking joint venture – bpost bank - bpost group has with BNP Paribas Fortis. Especially in this area we developed a range of CRM tools to better serve the client.