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Carolina Lopez Herrero
Head of Strategy for the Bank of the Future
Banco Santander


Carolina is Spanish with nearly 16 years in the Retail & Commercial banking industry (8 years within Santander Group and 8 years in strategy consulting) Currently Head of Strategy of the Bank of the Future reporting into the Innovation Team for Santander Group based in Madrid. Responsible for contributing to deliver the foundations of the Group’s Digital Strategy as well as for helping to develop new lines of business according to the digital Strategy. Prior to that, he was heading the Customer Developing Strategy for Retail & Commercial Banking Division reporting into the General Manager of the Corporative Division. Carolina was also director at the Commercial Banking Corporate School, a unit focused on sharing best practices in retail banking among the geographies that compose the Santander Group, thus being able to better understand the different business models, cultures and professionals in each unit. Experience in other geographies including Brasil and rest of Latam for nearly 3 years, where she worked for other financial institutions.