CIO Belfius Insurance & Head of IT Digital and CRM
Gert Vanhaecht - Head of ICT Distribution Channels, CRM & Development Architecture, Belfius Bank
Gert Vanhaecht has a university degree in Commercial Engineering (Production & Inventory Management) and started his career within the transport sector.
After 3 years of ICT experience within that sector, he started working in 1996 for the former BACOB Bank as eBanking project leader.
Central in Gert's career stand banking innovation and architecture, always in strong collaboration and alignment with his business partners.
Gert is since several years member of the Belfius ICT Management Team and is responsible for ICT Distribution Channels. Other responsibilities are Customer Relationship Management solutions and the implementation of the new callcenter and servicing architecture (goal is to help Belfius further optimize its processes towards clients). Gert is also tracking the ICT Innovation Stream.