Ana Belén Alonso Hernández

Enterprises Digital Innovation Director Banco Santander Spain
Experienced Manager with more than 20 years working in the information technology and digital & innovation services industry. 

Strong professional skilled in Management, Project & Programme Managements / Governance Frameworks, Agile and Design Thinking methodologies; Openbusiness; Digital Workplace Transformation of IT Processes and Organizations from Scratch to successful transition or steady state ; Customer Journey experience, including onboarding processes and growth monitoring as well as optimization paths within complex and changing environments. 

Strong emotional intelligence, being able to identify, understand, and manage relationships in a positive way. 

Outstanding ability to communicate effectively, empathizing with a very wide range of people that go from directors to staff, always overcoming challenges and avoiding conflict through positive influence