Frédéric Niel

Head of Retail Bank ING Bank France France

Frédéric Niel, 42, is Head of the ING Retail Bank in France. He joined ING in 2017 as Head of Distribution and Client Relationship. Prior to his arrival at ING, Frédéric Niel spent 15 years at BNP Paribas, dealing with Retail and Commercial Network issues for individual customers on the French market. He has a solid experience in banking products, services and processes. Thanks to his career within a traditional bank and within the ING online bank, he has developed a recognized expertise in terms of omnichannel customer experience.