CCX Forum: Channels & Customer Experience

4 to 5 April 2019

Event guide

Registration fee
- €0 for Efma 2019 Premium Pass holders -
- €1,600 euros for Efma members & associate members
- €1,800 euros for Efma business partners
- €2,400 euros for representatives of non-member non financial institutions
VAT not applicable.

NEW:  If you wish to use the ePass pack to register for this event, please note that 2 codes are needed for this registration. 
You don't know what is the ePass yet? Discover it here!

Do you plan to attend with your team? 
Good news, discounts apply for group registrations! 
Contact for more details

Register to one of the CaixaBank Visit!
Save your seat for the immersive experience at one of the visit by sending an email to Angeline Grandman 
More information will be given in the confirmation email you will receive after completing your registration.

If you cancel your registration before Monday 4 February 2019, it's free of charge!
For a cancellation made between Tuesday 5 February and Wednesday 21 March, you will be charged 20% of your registration fee.
From Thursday 21 March until the event, you will be charged 100% of your registration fee unless medical certificate provided.

If you are not able to come to the event, please send a substitute delegate as no reimbursement will be made.

This event will most likely be recorded and photos will be taken. By registering to and attending this event, you authorize Efma to, directly or indirectly, include your image and voice and also to reproduce without restriction, disseminate, exploit in whole or in part, as well as edit these excerpts or these images which may be used for promotion purposes, on different communication channels. However, if you do not want to give your consent, please contact

For more details, contact:

Jezabel.jpg (9 KB) Jezabel Chave
Event Manager
+33 1 47 42 52 72

Do you plan to attend with your team?  Good news, discounts apply for group registrations! 
Contact now

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Take a glance at what you can expect at CCX Forum 2019 with a #CCX18 throwback video!

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What delegates said at #CCX18

“Great event ...Well organised. Excellent insights sharing and learning. Loved it!!”

Charles Mudiwa, CEO, Stanbic Bank Kenya, Kenya 

What delegates said at #CCX18

“Great for benchmarking”

Xavier Sagues, VP Operations - Retail Credit Decision and Collection, Senior Manager Strategic Initiative and Partnership National bank of Canada, Canada

What delegates said at #CCX18

“Amazing event, great attendees”

May Michelson, Head of Business Development Europe, PayKey, Israel 

What delegates said at a previous event

"There is more sharing of distribution ideas between bankers than at any other financial services conference"

Jim Marous, Owner, The Financial Brand, USA

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