World SME Banking 2020

Conference
Milan
4 to 5 June 2020

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Thursday 04 June 2020

08.00
Welcome coffee and registration
08.30
Opening keynotes of World SME Banking 2020
Opening keynotes of World SME Banking 2020
08:30 - 08:45
Lukas Dzuroska
Efma
Country Manager Baltics, Nordics, Poland, Turkey, Georgia
Slovakia (Slovak Republic)
Andrea Lecce
Intesa Sanpaolo
Executive Director Sales & Marketing Retail - Retail & SME Banking Division
Italy
08.45
Opening remarks from moderators
Opening remarks from moderators
08:45 - 09:00
Stephan Yang
Efma
SME Senior Advisor
Singapore
Conny Dorrestijn
BankiFi
Founding Partner
United Kingdom
09.00
The launch of a new era in SME Banking
Keynote stories on 4 main conference pillars
09:00 - 10:30
Gokhan Koca
BBVA Group (BBVA Spain)
Global Head of SME Discipline
Spain
Susan Davies
Santander UK
Managing Director
United Kingdom
Tunde Kehinde
Lidya
Co-founder and CEO
Nigeria

- Customer acquisition
- Operations and optimization
- Sustainable and responsible SME banking
- Spotlight on Asia Pac in serving SMEs

10.30
Coffee break and networking
11.00
Incumbents vs. Neoplayers
Battle: Shouting from the barricades or finally clashing in a real fight for customers?
11:00 - 12:00
Luka Ivicevic
Penta
Co-founder & Head of Growth
Germany
12.00
Big banks launching digital business banks
Block 1A: Customer acquisition
12:00 - 13:00
Rohit Garg
Mashreq Bank
CEO Neobiz and Head of Business Banking
United Arab Emirates
Joost Brouwer
New10
CEO - New10 by ABN Amro
Netherlands

- Attracting new-to-bank customers thanks to fast and seamless digital onboarding,
instant lending, data-based KYC platforms

13.00
Lunch and networking
14.00
Make them addicted to you (in a good way) and create a relationship beyond service
Make them addicted to you (in a good way) and create a relationship beyond service
14:00 - 14:30
Simon Sicko
Pixel Federation Slovakia
CEO
Slovakia (Slovak Republic)

Eye opener: Learning from global gaming leader on how to create,
engage, gamify and make SMEs pay for beyond banking products and services

14.30
Coopetition and partnerships
Block 1B :Customer acquisition
14:30 - 16:00
Klaus Apolinario
Banco Bradesco
Innovation Product Manager Lead
Brazil
Tomasz Ampula
Consdata
Digital Transformation Expert | Product Owner
Poland

- Increasing share of wallet by building ecosystems, beyond banking offerings
and freemium pricing models
- Combatting disaggregation driven by neobanking players by partnerships building,
personalization and advanced BFM

16.00
Coffee break and networking
16.30
One step sideways, two steps forward
Block 2 : Operations and optimization
16:30 - 18:00
Marcus O'Toole
Mastercard
VP Head Small Business Segment Solutions Europe
United Kingdom
Ali Yalçin
Isbank
Tribe Leader- Agile Organization Micro SME Banking
Turkey
Ignazio Rocco di Torrepadula
Credimi
CEO
Italy

- Leveraging a big organization to set-up an agile way of working
- How AI, Robotisation (RPA), data and digital can help to lower the cost/income ratio
- Open banking as an answer to a win-win service model - fewer costs and a betterservice

18.00
Cocktail and networking

Friday 05 June 2020

08.00
Welcome coffee and registration
08.30
Point of view on SME Banking: Are SMEs stars or cash cows?
Point of view on SME Banking: Are SMEs stars or cash cows?
08:30 - 08:45
Lukas Dzuroska
Efma
Country Manager Baltics, Nordics, Poland, Turkey, Georgia
Slovakia (Slovak Republic)
Stefano Valvano
BCG
Partner and Managing Director
Italy
08.45
Opening remarks from moderators
Opening remarks from moderators
08:45 - 09:00
Stephan Yang
Efma
SME Senior Advisor
Singapore
Conny Dorrestijn
BankiFi
Founding Partner
United Kingdom
09.00
Learning from retailer that SMEs need
Learning from retailer that SMEs need
09:00 - 09:20
Michal Kroupa
IKEA GROUP
Marketing Director (CMO) of CE Cluster
Czech Republic

From selling ready-to-assemble working space into the office that delivers business results for you

09.20
Competing across industries - even with THEM (Alibaba, Tencent, WeBank, etc.)
Block 3: Spotlight on Asia Pac in serving SMEs
09:20 - 10:30
Stephan Yang
Efma
SME Senior Advisor
Singapore
Joyce Tee
DBS Bank Singapore
Managing Director, Group Head SME Banking
Singapore
Debarun Roy Choudhury
United Overseas Bank Group
SVP and Group Head
Singapore

From fast learners to global trend-setters
- E-commerce in banking or simply B-commerce
- Data – today‘s assets to shape the future
- Beyond invoicing platforms
- Fintech and Bigtech stories from A to Z

10.30
Beyond coffee break: Global village networking
11.15
Efma/Mastercard SME Awards 2020: Showcasing the crème de la crème in SME globally
Award winners in 4 categories
11:15 - 13:00

- SME Banker of the Year Award mastercard-efma.jpg (25 KB)
- SME Bank of the Year Award 
- Customer choice                     
- Best SME Neobank/ Fintech Award

13.00
Lunch and networking
14.15
What your bank is going to be someday is now taking shape!
Block 4: Sustainable and responsible SME banking
14:15 - 15:05
Stefan Andersson
Nordea Bank (Sweden)
Strategic Leader Nordics Business Banking
Sweden

- Supporting green SMEs and introducing green SME banking
- Data management and ethical ways of using them
- Broader reach to the community and society through financial inclusion and microfinancing

15.05
Wrap-up and closing remarks
15.15
Credimi and Intesa SanPaolo onsite visits
Credimi and Intesa SanPaolo onsite visits
15:15 - 16:30

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For more details, contact:

Jezabel.jpg (9 KB) Jezabel Chave
Event Manager
jezabel@efma.com
+33 1 47 42 52 72

Group discount


Invite yor colleagues! Groups of 5 and more get a 25% discount on their registration fee 

Plan_de_travail_1.png (8 KB)

“Educational. Connected. Sharing”

 Josephine Baliah, Head Client Experience Design, RMB South Africa, South Africa 

“Well organized, good presentations.”

Christoforos Chatzopoulos, Director, Head of Business Banking & Retail Loans, NBG, Greece

“I found the event very interesting. Having the opportunity to see how other banks are doing their digital transformation in the SME area was of great value to benchmark our effort and find new opportunities or approaches to what we are doing right now.”

 Jose Antonio Wolff Reyes, Director of Digital Strategy, Grupo Bancolombia, Colombia

“Useful, brought interesting insights from a global perspective, both business and tech.”

Jaroslaw Lacki, Senior Strategy Manager, ING, Germany 

“Has its values in terms of innovating ideas fit to these current times of change.”

Uzi Sasson, Senior Manager S.M.E Business Management, Leumi Bank Israel, Israel

We thank our partners