World Retail Banking Summit

Conference
Dubai
10 to 11 February 2020

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Monday 10 February 2020

Day 01
08.15
Welcome coffee & registration
09.15
Opening Session
Welcome address
09:15 - 09:25
Vincent Bastid
Efma
CEO
France
Market overview
09:25 - 09:35
Fahim uz Zaman
Efma
General Manager, Middle East
United Arab Emirates
09.35
Creating infrastructure and social norms around strategies for the future
AI and Data - powering and evolving CBA customer experience
09:35 - 10:00
Andrew McMullan
Commonwealth Bank
Chief Analytics Officer
Australia

- How CBA is evolving customers’ experience through Data, AI and Customer Decisioning
- Analysing billions of data points in real-time to co-ordinate contact and conversations across multi-channel
- Introduction to the Customer Engagement Engine and realise the real value of customer data which comes from turning insight into action

Using data successfully for hyper-personalization
10:00 - 10:25
Royce Teo
DBS Bank Singapore
Managing Director & Group Head - Data Management for Consumer Banking Group
Singapore
What can financial services learn from top professional football industry
10:25 - 10:50

- The team: preparation is key
- The tactics: know your competition
- The results: making it work every Sunday
- The future: what’s next

10.50
Dialogue session: Creating infrastructure and social norms around strategies for the future
Panelists:
10:50 - 11:15
Royce Teo
DBS Bank Singapore
Managing Director & Group Head - Data Management for Consumer Banking Group
Singapore
Andrew McMullan
Commonwealth Bank
Chief Analytics Officer
Australia
John Berry
Efma
CEO
United Kingdom
11.15
Coffee break & networking
11.40
Forging partnerships to make banks center of customer attention again
Transformation at Bawag PSK - from a postal bank to very profitable European bank, based of efficiency, a low-risk profile and distribution partnerships
11:40 - 12:05
Markus Gremmel
BAWAG P.S.K.
In transition
Austria

- Background and history of BAWAG PSK
- Characteristics of the DACH banking market
- Strategic options for a regional player
- Transformation story at BAWAG PSK

Rapid scalability driven by fintech and Open banking
12:05 - 12:30
Gilbert Yeoh Tan
WeBank
Head of Regional Fintech Partnerships
China

- Brief introduction of WeBank's operations
- The importance of fintech, and how WeBank applies it
- The importance of open banking, and how WeBank embraces it to drive growth and financial inclusion

Disruptive players carve a niche
12:30 - 12:50
Thomas Schornstein
Additiv
Global Head of Sales
Switzerland

- A shifting landscape and mind-set
- Chances for incumbent banks
- Key success factors for a digital offering

12.50
Dialogue session: Forging partnerships to make banks center of customer attention again
Panelists:
12:50 - 13:15
Markus Gremmel
BAWAG P.S.K.
In transition
Austria
Gilbert Yeoh Tan
WeBank
Head of Regional Fintech Partnerships
China
John Berry
Efma
CEO
United Kingdom
13.15
API Sandbox competition
13.35
Lunch break & networking
14.30
Offering compelling digital payment propositions to win the wars of wallet
Environment of Japanese retail payment: A perspective from the joint venture between Japan's largest banking and telco providers
14:30 - 14:55
Kazuya Sakakibara
au Jibun Bank Corporation
Executive Officer, Head of Innovation
Japan

- Banks to accelerate their digital transformation in Japan – where low-interest rates lasting for decades
- Digital banks emerging in partnership with “platformers” in Asia
- Best practice of MUFG and Jibun Bank to create various innovations

Building the next generation of digital corporate banks
14:55 - 15:15
David Henry
Anglo-Gulf Trade Bank
Chief of Staff
United Arab Emirates
Miljan Stamenkovic
Mambu
Middle East Regional Director
Netherlands

- Developing the first digital corporate bank in the Middle East
- Creating a truly modular architecture to deliver flexible experiences
- Embedding agility from our partner applications up

India case study – digital payments led business and financial inclusion opportunities
15:15 - 15:40
Amit Kurseja
Amazon
Head of Online Merchants, Amazon Pay
India

- Growth of digital commerce and payments in India
- Role of UPI – Instant payments system and India’s first open-banking initiative
- Adoption of digital payments in unorganized retail segment
- Opportunities for financial inclusion driven by digital payments

15.40
Dialogue session: Offering compelling digital payment propositions to win the wars of wallet
Panelists:
15:40 - 16:05
Chisato Nakamura
au Jibun Bank Corporation
Manager - Innovation Division
Japan
Amit Kurseja
Amazon
Head of Online Merchants, Amazon Pay
India
John Berry
Efma
CEO
United Kingdom
16.05
Coffee break & networking
16.30
Dialogue session: Digital transformation: going beyond digital customer experiences
Panelists:
16:30 - 16:55
Sanjay Malhotra
Dubai Islamic Bank
Chief Digital Officer
United Arab Emirates
Serhat Yildirim
Abu Dhabi Islamic Bank
Chief Digital Officer
United Arab Emirates
John Berry
Efma
CEO
United Kingdom
17.00
Dialogue session: Leadership in retail banking: From transformation to business as usual
Panelists:
17:00 - 17:30
Amit Malhotra
Commercial Bank of Dubai
General Manager - Personal Banking Group
United Arab Emirates
Dinesh Sharma
Citibank UAE
Managing Director & Country Business Head (Consumer) - UAE, Middle-East & North Africa
United Arab Emirates
John Berry
Efma
CEO
United Kingdom
17.30
End of day 01

Tuesday 11 February 2020

Day 02
08.30
Welcome coffee & networking
09.15
Implementing platform strategy to create banks future ready for customer
An ecosystem, a new impactful way to be more than ordinary banking
09:15 - 09:40
Suporn Sunthornrohit
Kasikornbank
First Senior Vice President
Thailand
The digital revolution is transforming insurance
09:40 - 10:05
Jean-Marc Pailhol
Allianz SE
Head of Global Market Management & Distribution
Germany

- Providing a digital ecosystem of products and services to protect what is important to customers – based on their needs
- Digital transformation leading to a fully digital ecosystem focusing on: Customer, Employees, Business Models and Data
- Going from traditional models to the digital insurance of the future

10.05
Dialogue session: Implementing platform strategy to create banks future ready for customer
Panelists:
10:05 - 10:30
Suporn Sunthornrohit
Kasikornbank
First Senior Vice President
Thailand
Jean-Marc Pailhol
Allianz SE
Head of Global Market Management & Distribution
Germany
John Berry
Efma
CEO
United Kingdom
10.30
Coffee break & networking
11.00
Making AI, blockchain and new technologies work for customer loyalty and centricity
How AI can support mutual value creation in consumer banking
11:00 - 11:25
Paolo Barbesino
Emirates NBD
Head - Multichannel Banking
United Arab Emirates
DX journey (our digital transformation journey)
11:25 - 11:50
Henry R. Aguda
Union Bank of the Philippines
SEVP, Chief Technology and Operations Officer and Chief Transformation Officer
Philippines
Leveraging new technologies (AI, Blockchain, API’s etc..) to build customer loyalty and centricity
11:50 - 12:15
Venkat Kumar
Kotak Mahindra Bank
Vice President - Head of Innovation Lab
India

- Enhancing customer experience  by
o   Personalisation of actionable insights / recommendations
o   Instant international remittance Using blockchain
o   Leveraging AI for conversational support 24*7 across multiple channels
o   Automation of process, reducing TAT

- Improving customer trust by
o   Leveraging AI to reduce frauds


- Delighting customers by
o   Building new products and services (roboadvisory and alternate credit)
o   Build new experience in 3rd party channels thru API’s

12.15
Dialogue session: Making AI, blockchain and new technologies work for customer loyalty and centricity
Panelists:
12:15 - 12:45
Henry R. Aguda
Union Bank of the Philippines
SEVP, Chief Technology and Operations Officer and Chief Transformation Officer
Philippines
Paolo Barbesino
Emirates NBD
Head - Multichannel Banking
United Arab Emirates
Venkat Kumar
Kotak Mahindra Bank
Vice President - Head of Innovation Lab
India
John Berry
Efma
CEO
United Kingdom
12.45
Lunch break & networking
14.00
Workshop on customer experience: Store tour
Conducted by:
14:00 - 16:00
John Berry
Efma
CEO
United Kingdom
16.00
End of conference

For more details, contact:

Fahim_Uz_Zaman_Efma_crop.jpg (2.55 MB) Fahim uz Zaman
General Manager Middle East
fahim@efma.com
+33 1 70 91 45 72

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