Retail Banking Summit in Asia

Conference
Singapore
6 to 7 November 2019

Event guide

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Wednesday 06 November 2019

Day 01
08.15
Welcome coffee and registration
08.45
Opening session
Opening address
08:45 - 08:55
Vincent Bastid
Efma
CEO
France
Welcome note
08:55 - 09:00
Fahim uz Zaman
Efma
General Manager, Middle East
United Arab Emirates
09.00
Implement right business model while leveraging new technologies to monetize data
Using Data successfully for Hyper-Personalization
09:00 - 09:25
Royce Teo
DBS Bank Singapore
Managing Director & Group Head - Data Management for Consumer Banking Group
Singapore
Game changing journey to re-engineer growth of retail banking business in CTBC bank
09:25 - 09:50
Albert Lee
CTBC Bank
SEVP, CEO, Retail banking
Taiwan

- Banking challenges in Taiwan market
- Embark on transformation journey
- Pillars of success

Data + Monetization: leveraging new technologies
09:50 - 10:15
Manohar Chadalavada
Standard Chartered Bank
Global Head, Servicing & Transacting Journey and Retail Banking Innovation
Singapore
10.15
Dialogue session: Implement right business model while leveraging new technologies to monetize data
Panelists:
10:15 - 10:40
Manohar Chadalavada
Standard Chartered Bank
Global Head, Servicing & Transacting Journey and Retail Banking Innovation
Singapore
Avishek Nandy
Bain & Company
Partner
Singapore
Royce Teo
DBS Bank Singapore
Managing Director & Group Head - Data Management for Consumer Banking Group
Singapore
Albert Lee
CTBC Bank
SEVP, CEO, Retail banking
Taiwan
Michael Lor
Efma
Senior Advisor, Asia Pacific
Malaysia
10.40
Coffee break and networking
11.10
Scaling the payments landscape: how to add value and stand out among your peers?
Scaling the payments landscape: how to add value and stand out among your peers?
11:10 - 11:35
Suporn Sunthornrohit
Kasikornbank
First Senior Vice President
Thailand

- Riding on e-commerce trend and accelerating opportunities through customer insights
- An ecosystem, a new impactful way to be more than ordinary banking
- New solution for online merchant

Environment of Japanese retail payment
11:35 - 12:00
Kazuya Sakakibara
au Jibun Bank Corporation
Executive Officer, Head of Innovation
Japan

- Japan moved into full swing towards a cashless society
- Jibun bank successfully released innovative mobile debit service for online/offline
- Legal reform in Japan has enabled banks to adopt e-KYC using biometrics

Addressing growing threats from alternative banking solutions
12:00 - 12:20
Kaushik Chowdhury
Standard Chartered Bank
Executive Director – payments
Singapore
Guy Ziv
PayKey
VP Sales
Israel

- Tech giants like Google, Facebook and Line are entering the market and disrupting the retail banking ecosystem. How should banks react and compete?
- Driving Customer Experience by weaving bank and mobile wallet services into users’ digital and social media lives
- Best practices for delivering a truly frictionless mobile banking service

12.20
Dialogue session: Scaling the payments landscape: how to add value and stand out among your peers?
Panelists:
12:20 - 12:50
Chisato Nakamura
au Jibun Bank Corporation
Manager - Innovation Division
Japan
Jakub Zakrzewski
Revolut
General Manager - APAC
Singapore
Fahim uz Zaman
Efma
General Manager, Middle East
United Arab Emirates
Amaar Naveed Ikhlas
EP Systems
Head of Strategy
Pakistan
12.50
Lunch break and networking
14.00
Creating new line of businesses while using open banking and AI for new revenue streams
TMRW - ASEAN’s Digital Bank for ASEAN’s Digital Generation
14:00 - 14:25
Stuart Smith
UOB Singapore
Head of Regional Engagement and User Experience Design, UOB TMRW Digital Bank
Singapore
How AI is leveraged to deliver outcome in the areas of:
14:25 - 14:50
Venkat Kumar
Kotak Mahindra Bank
Vice President - Head of Innovation Lab
India

- Risk
- Fraud
- Customer experience
- AI channels (chatbots , Whatsapp etc..)

Open innovation - how to leverage AI, Blockchain, API etc
14:50 - 15:15
Mitsunobu Okubo
Mizuho Financial Group
Senior Digital Strategist
Japan
15.15
Dialogue session: Creating new line of businesses while using open banking and AI for new revenue streams
Panelists:
15:15 - 15:45
Venkat Kumar
Kotak Mahindra Bank
Vice President - Head of Innovation Lab
India
Michael Lor
Efma
Senior Advisor, Asia Pacific
Malaysia
Stuart Smith
UOB Singapore
Head of Regional Engagement and User Experience Design, UOB TMRW Digital Bank
Singapore
15.45
Coffee break and networking
16.15
Innovative ways for customer acquisition and segment penetration and strategies to offer personalized experience at every touch point
New acquisition model using emerging digital ecosystems
16:15 - 16:40
Nyoman Sugiri Yasa
Bank Rakyat Indonesia
Executive Vice President
Indonesia
Our journey towards personalisation: segment of one
16:40 - 17:05
Anurag Mathur
HSBC Bank (Singapore)
Head of Retail Banking & Wealth Management
Singapore

- Changing mindset in an organisation
- Discovering the power of data
- Continuous improvements towards segment of one

Hyperpersonalisation in banking, a real life perspective
17:05 - 17:30
Vipin Agrawal
CIMB Bank Berhad
Regional Head, Consumer Digital banking, Payments & Personalisation
Malaysia
Open Banking Analytics
17:30 - 17:45
Leandro Gimeno
Strands
Interim CMO, Global Head of Sales
Spain
17.45
Dialogue session: Innovative ways for customer acquisition and segment penetration and strategies to offer personalized experience at every touch point
Panelists
17:45 - 18:15
Anurag Mathur
HSBC Bank (Singapore)
Head of Retail Banking & Wealth Management
Singapore
Nyoman Sugiri Yasa
Bank Rakyat Indonesia
Executive Vice President
Indonesia
Michael Lor
Efma
Senior Advisor, Asia Pacific
Malaysia
Neoh Sze Ming
CIMB (Malaysia)
Head of Customer Value Management & Segments
Malaysia

Thursday 07 November 2019

Day 02
08.15
Welcome coffee and networking
08.45
CIGBI APAC award session
Keynote by Accenture
08:45 - 09:00
Divyesh Vithlani
Accenture
Head of Financial Services for ASEAN
Singapore
Distribution of awards to the winners
09:00 - 09:10
Dialogue session with CIGBI APAC award winners
09:10 - 09:30
John Berry
Efma
CEO
United Kingdom
09.30
Products and channels of the future
The Alliance way: a different approach to customer relationship and engagement – using SME as example
09:30 - 09:55
Joel Kornreich
Alliance Bank Malaysia Berhad
Group CEO
Malaysia
Mobile focused financial inclusion strategy
09:55 - 10:20
Charles Mudiwa
Stanbic Bank Kenya
Chief Executive Officer
Kenya

- Jumping straight to the strategy of designing all solutions with mobile first approach
- Operating in an environment with high penetration of smart phones
- Getting all the customer segments including SMEs to highly depend on mobile focused solutions
- Creating cross-border capabilities in Sub Saharan Africa
- Frenemies: Banks and Telcos

The future of SEA fintech
10:20 - 10:45
Sam Tanskul
Krungsri Finnovate
Managing Director
Thailand

- Updating SEA fintech ecosystem
- Use case of successful fintech in SEA
- Use case of Krungsri innovation

Key factors in transforming successful Customer Journey into bank's revenue
10:45 - 11:00
Tomasz Ampula
Consdata
Digital Transformation Expert | Product Owner
Poland
Michal Blaut
PKO Bank Polski
Director of Application Development and CRM Solutions
Poland

- Find your niche: how do customers choose their internet banking
- How can a few tweaks dramatically improve customer experience
- What are the common pitfalls customers hate most

11.00
Dialogue session: Products and channel of the future
Panelists:
11:00 - 11:25
Joel Kornreich
Alliance Bank Malaysia Berhad
Group CEO
Malaysia
Charles Mudiwa
Stanbic Bank Kenya
Chief Executive Officer
Kenya
Sam Tanskul
Krungsri Finnovate
Managing Director
Thailand
John Berry
Efma
CEO
United Kingdom
11.25
Coffee break and networking
11.45
Creating successful partnership to meet customers’ evolving needs
DX journey (our digital transformation journey)
11:45 - 12:10
Henry R. Aguda
Union Bank of the Philippines
SEVP, Chief Technology and Operations Officer and Chief Transformation Officer
Philippines

- EX (employee engagement)
- CX (customer engagement)
- FX (financial engagement)

Expanding the game - going beyond traditional banking with partnerships
12:10 - 12:35
Christian Roland
AIA Thailand
Chief Strategy and Digital Officer
Thailand
12.35
Dialogue session: Creating successful partnership to meet customers’ evolving needs
Panelists:
12:35 - 13:00
Christian Roland
AIA Thailand
Chief Strategy and Digital Officer
Thailand
Kayvon Deldar
Plug and Play Tech Center
Program Head for the Fintech and Insurtech Verticals
Singapore
Henry R. Aguda
Union Bank of the Philippines
SEVP, Chief Technology and Operations Officer and Chief Transformation Officer
Philippines
John Berry
Efma
CEO
United Kingdom
13.00
Wrap-up session
Key takeaways by:
13:00 - 13:15
George Beatty
Efma
Senior Advisor & Regional Manager for Australia and New Zealand
Australia
13.15
Networking lunch
14.00
On-site visit
Visit to eXellerator – Standard Chartered Bank’s innovation lab
14:30 - 16:30

Shuttle service from and back to Shangri-La Hotel

16.30
End of conference

For more details, contact:

Fahim_Uz_Zaman_Efma_crop.jpg (2.55 MB) Fahim uz Zaman
General Manager Middle East
fahim@efma.com
+33 1 47 42 69 77

Do you plan to attend with your team?  Good news, discounts apply for group registrations! 
Contact registration@efma.com now

Sans titre-1.png (190 KB)

What delegates said at #EfmaAsia17

"The summit was really highly engaging and certainly gained new insightful knowledges."

Jeffry Mohd Ali, Head Community Distribution, Maybank, Malaysia

What delegates said at #EfmaAsia17

“Awesome. Perfect combination of speakers.”

Satria Adipurba, Senior Analyst, Bank Rakyat Indonesia, Indonesia

What delegates said at #EfmaAsia17

“Excellent, informative. Better than other conferences.”

 Carmelo Cendana, Head, Finance and Corporate Function, Maybank, Singapore 

What delegates said at #EfmaAsia17

“Very interesting topic and good sharing from the speakers.”

 Alisa Thesratanavong, Support team, Bank of Ayudhya, Thailand 

What delegates said at #EfmaAsia17

“Very enjoyable and well organised event.”

Eugene Galligan, Acting GM - Retail Banking Department, Kuwait International Bank, Kuwait

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