47th Efma Congress: Banking Transformation

17 to 18 October 2019


Shrink all

Thursday 17 October 2019

Welcome coffee & registration
Opening remarks
08:45 - 09:00
Yolande Piazza
Citi FinTech
Chief Executive Officer
Responsible and Sustainable Banking - Part 1
Information to come soon
09:00 - 09:15
Manroop Khela
Santander UK
Chief Transformation Officer, Executive Committee Member
United Kingdom

The sector of microfinance : key figures
Inclusive Finance from Grameen Credit Agricole Foundation
Microfinance : the main key challenges

Futures Literacy and Temporality: Rethinking Credit Creation and Asset Distribution
09:15 - 09:30
Riel Miller
Head Of Futures Literacy

- Inequality, Asset Creation, Wealth Distribution and Time: Can Futures Literacy Change
  the Conditions of Change?
- Money, Inequality and the Future: An Anticipatory Systems Perspective.

Financial Inclusion Report: Building a future that makes a difference
09:30 - 09:45
Martin Calnan
Ecole des Ponts Business School
Director, Executive Education

- Initiatives leading banks are undertaking to actively contribute to making a better world
- What will be the meaning of finance for individuals? Companies? Society?
- How the financial sector can contribute to creating tangible value for all its stakeholders
- How are financial institutions actively contributing to financial inclusion?

Information to come soon
09:45 - 10:05
Eric Campos
Crédit Agricole S.A.
Head of Corporate Social Responsibility

- The sector of microfinance : key figures
- Inclusive Finance from Grameen Credit Agricole Foundation
- Microfinance : the main key challenges

CEO Panel
10:05 - 10:35
Omar Bounjou
Attijariwafa Bank
Alain Law Min
MCB Mauritius Commercial Bank
Chief Executive Officer
Krysztof Bachta
Alior Bank
Justo A. Ortiz
UnionBank of the Philippines
Chairman of the Board
Sébastien De Brouwer
European Banking Federation (EBF)
Chief Policy Officer

Endorsing the principles for responsible banking and becoming part of the sustainable financial system of the future

How blockchain initiatives and fintech partnerships promote financial inclusion for individuals and SMEs
10:35 - 10:50
Justo A. Ortiz
UnionBank of the Philippines
Chairman of the Board
Why does sustainable finance and responsible banking matter for banks
10:50 - 11:10
Philippe Heim
Société Générale
Deputy Chief Executive Officer

- What is at stake? Climate change as a financial risk
- Societe Generale commitments and concrete initiatives:
Paris climate agreement implementation into the financing policy
Introducing green and positive impact bonds
“Grow with Africa” strategy
- Public and private sector collaboration is crucial: Balanced regulation, European integration and global commitment as key drivers

Coffee break & networking
Bigtech and telco companies – Are they going to eat the cake from banks ?
Why does sustainable finance and responsible banking matter for banks
11:40 - 12:00
Maria Garrido
Senior Vice President - Brand Marketing
Information to be revealed soon
12:00 - 12:25
Stanislas Chavanat
Google France
Financial Services Lead
A Tel-ban-co perspective to better analyze collo-petitive Telecom/Banking relationship
12:25 - 12:45
Emre Ergun
Chief Customer Operations Officer

- Banking environment from the telco perspective
- Telco interest in financial products: are telcos the next Fintech?
- Digital age of customers/partners: two industries, multiple perceptions
- Evolvement of 4 Cs in bank/telco relationship: collaboration, challenges, co-creation, competition

Reinventing organizations: Leadership & Cultural shift to transform financial institutions to banking 4.0
Digital Transformation Practitioner and Though Leader
12:45 - 13:05
Sonia Wedrychowicz
Sonia Wedrychowicz
Digital Transformation Practitioner and Thought Leader, Former Head of Technology Transformation JPMorgan Chase USA and COO Digital Bank DBS Singapore

The essence of digital transformation and leadership in the age of industry 4.0 

- Uncovering the essentials of the dramatic transformation that the world is going through for the last 10-15 years
- Basic mechanisms and triggers that set the foundation of the knowledge based economy that is ruled by the customers demanding simplicity, speed and convenience.
- Explaining an inevitable process of banking services fragmentation and disintermediation to the  technology-enabled new entrants to the financial space.

Digital Leadership: Providing insights into a new leadership and how it works in practice
13:05 - 13:25
Krysztof Bachta
Alior Bank

- Rapidly responding to unanticipated opportunities and threats with
  higher level of autonomy of your employees and solutions devised and developed collaboratively
- People First: Engaging and inspiring your workforce instead of managing work
  to let them actively participate
- Collaboration is key to success for leadership in the digital age

Lunch & networking
Making CX different: lessons learnt from new players
Preview of the World Retail Banking Report 2019
14:20 - 14:45
Elias Ghanem
VP FinTech and Chief new Technologies Officer, Financial Services, Europe
Building 1 on 1 connections between customers and their bank
14:45 - 15:00
Janina Lieser
VP Digital Strategy & Experience

- Flipping the traditional service model on its head
- Empowering local customer teams to deliver personalized, proactive banking services consistently through any physical and digital channels
- Significantly improve customers’ Net Promoter Scores by providing a more personal, local digital experience
- Turn bankers into financial coaches and become a talent magnet

How trust transforms banking in the open era
15:00 - 15:15
Christophe Joyau
VP of Business Development

- What it means now that customers are in control of their data
- How to drive loyalty and building trust with your customers
- How to anticipate the ways in which customers will engage with their data and use it to inform your strategies

Digital for Daily Lives
15:15 - 15:40
Matthijs Eijpe
Regional Sales Director

Banks will learn how to
- Regain their competitive edge by innovating like a neobank
- Continue to own the customer relationship
- Remain indispensable to the daily lives of their customers

Coffee break & networking
Driving adoption of emerging technologies
Neobanks are growing up from infancy.
16:10 - 16:30
Paul Clark
United Kingdom

- What is the prognosis for their “adulthood”?
- Road to monetization and profitability in the neobanking space
- Customer point-of-view: how does Tandem create propositions which customer come to love

Case study: Yolt's journey in Open Banking and PSD2
16:30 - 16:50
Leon Muis
Chief Business Officer
United Kingdom

- How was smart money platform built
- What comes next – cooperation with banks and fintechs and consumer empowerment
- Unlocking the power of open banking, what the future holds

Oaknorth case study: How to leverage AI and big data to boost SME and mortgage lending
16:50 - 17:10
Sean Hunter
United Kingdom

- Performing zero defaults and 8% margin on SME lending due to using an alternative source of data and AI 
- Providing mortgages to individuals with no stable income6
- Boosting revenues from using BaaS (Banking as a Service)

Study presentation
Raising opportunities from open banking and emerging technologies
17:10 - 17:35
Joël Nadjar
Financial Services Worldwide Lead

- Context and objectives of Open Banking and PSD2
- The opportunity for banks to launch larger-scale projects and move towards an "Open Banking" model:
Where is the market?
What are the different models?
- Food for thought on future developments and impacts on the retail banking market

Panel Discussion
New models of creating and delivering financial services to customers
17:35 - 18:00
Leon Muis
Chief Business Officer
United Kingdom
Sean Hunter
United Kingdom

• What is next in 5 years for neobanks:
- Product strategy
- Go to market: national vs. international expansion

• Where do you see the whole financial industry going next?
- What business would you start as the next one in financial services?

Wrap-up session & end of day 1

Friday 18 October 2019

Welcome coffee & registration
Responses to digital transformation : lessons learnt from endeavors of traditional players
Building a more innovative and resilient bank capable of stronger growth
08:45 - 09:05
Aalishaan Zaidi
Standard Chartered Bank
Global Head of Digital Banking
Deniz Güven
Standard Chartered Hong Kong
CEO of the Virtual Bank by Standard Chartered Bank Hong Kong
Hong Kong

- Embedding a performance-orientated and innovative culture, which emphasises
  conduct and sustainability
- Streamlining our own operations to ensure we delight our clients, and drive productivity
- Investing in digital initiatives to transform our business
- Collaborating with best-in-class partners to quickly roll-out top-class products and services
- Rapidly expanding sustainable financing to drive a positive social, environmental and economic impact

Putting customer at the center of everything you do
09:05 - 09:25
Lisa Frazier
Wells Fargo
Executive Vice President, Head of Innovation

- Challenges in leading strategic and operational change to successfully respond to dynamic and
  empowered customers, digital disruption and disruptive business models
- Prioritizing innovation not in terms of what you can do, but based on what your customers tell us
  they want and need

Innovation : Doing it and learning from it
09:25 - 09:45
Ian Ormerod
BBVA Group
Head of New Digital Businesses

- What’s the most likely future
- What does that mean to banks / BBVA
- What levers to we use to innovate and disrupt
- What have we learned on the way

Leveraging big data & data strategy - Part 1
Study presentation: Developing a comprehensive data strategy with maximum ROI
09:45 - 10:05
Richard Peers
Microsoft EMEA
Banking Industry Director EMEA
United Kingdom
Fueling growth through data monetization
10:05 - 10:25
Lukasz Opoka
Head of Digital Banking Innovation and Development, Executive Director

- Data and analytics are changing the way business is done
- Data monetization is becoming a differentiator
- Get the foundations right first: building blocks of a successful data-and-analytics programme
- Partnering with third parties to inject necessary capabilities and new applications
  to speed up data-and-analytics programme

Coffee break & networking
Leveraging big data & data strategy - Part 2
The rise of the bank as a platform :
10:55 - 11:15
Alexey Kruglov
Managing Director, Retail Digital Business
Russian Federation

- Introducing Sberbank Online platform: From a product-oriented to an Innovation-driven
  platform development
- Deep technology transformation – how Sberbank mastered it to become the top financial
  services platform in the country
- Addressing difficulties and challenges in platformification
- What’s coming up next?

Banking on a customer-centric approach to data for powerful results
11:15 - 11:40
Edwin Madou

- Putting people at the centre of every business via Customer DNA,
  AI powered CDP which continuously learns from behavior to deliver compelling customer experiences 

Driving customer engagement: The core of any successful transformation
11:40 - 11:55
May Michelson
Director, Sales & Business Development - Europe
Tudor Avram
Banca Transilvania
BT/Paykey Project Coordinator, Digital Transformations

- Case Study: Banca Transilvania | leveraging social media to keep financial services always in front of customers
- Sharing best practices of delivering a frictionless mobile banking experience
- Exploring new engagement tools enabling banks today to differentiate their offering and stand out from the competition

Banking transformation journey & Digital observatory
Study presentation – Digital Transformation Observatory 2019
11:55 - 12:20
Axel Reinaud
Senior Partner & Managing Director
Strategies to successfully transforming your digital channels and touchpoints
12:20 - 12:40
Geert Van Mol
Chief Digital Officer

Becoming number 1 bank in mobile banking in Belgium with over 1,1 million active customers

Lunch & networking
Banking transformation journey & Digital observatory - Part 1
Learning how George scaled internally from an idea to a cross-country banking platform
14:10 - 14:30
Martin Kobza
Erste Group Bank
Head of Digital

- Unification of all of the Erste’s 16 million customers from 7 countries into a central digital ecosystem
- Aiming not just to deliver leading digital experience for its customers,
  but as well to digitally unlock the economy of scale of CEE region
- how George scaled from pilot to a cross-country platform with agile, product oriented organization

Building a digital challenger bank with solarisBank: a case study”
14:30 - 14:45
Rinse Jacobs
Head of International Sales
The AI at the service of the market intelligence of the financial institutions
14:45 - 15:05
Xavier Gomez
Founder and Chief Operating Officer
Alexandre Velut
Founder & CEO
Agility in Transformation: Changing focus from destination to continuous journey
15:05 - 15:25
Subroto Som
Mashreq Bank
EVP and Group Head of Retail Banking
United Arab Emirates

- The importance and impact of refocussing; how it can affect  results across aspects  
- Building upwards on the three key pillars Of People, Technology, Business

Learning from MUFG’s Open Innovation Strategy and its partnerships with start-ups
15:25 - 15:55
Nobutake Suzuki
MUFG Innovation Partners
President & CEO

- Key initiatives that drive MUFG’s digital transformation
- How MUFG works with startups to accelerate partnerships and innovations.
- Leveraging Corporate Venture Capital (CVC) as a final peace of puzzle for MUFG’s open innovation strategy.

Workshop - Collective intelligence
Wrap-up and end of the conference
Coffee break & networking

Add to my calendar
27 days
remaining until this event

For more details, contact:

Jezabel.jpg (9 KB) Jezabel Chave
Event Manager
+33 1 47 42 52 72

Do you plan to attend with your team?  Good news, discounts apply for group registrations! 
Contact registration@efma.com now

Sans titre-1.png (190 KB)

What delegates said at #EfmaCg17

“Professional, useful, informative.”

May Bente Olsen, Director Digital Sales, SpareBank, Norway

What delegates said at #EfmaCg17

“Well organised and good discussions.”

Mikko Knuuttila, Director, Corporate Business Development, Reiffeisen Bank, Austria 

What delegates said at #EfmaCg17

“Good overview of the banking industry.” Oldrich Barton, Management Advisor, CSOB, Czech Republic

What delegates said at #EfmaCg17

“Well organised Congress with a wide range of subjects relevant to my job, excellent presentations by very valid speakers.”

Alan Micallef, Executive Head of Consumer Finance, Bank of Valletta, Malta 

What delegates said at #EfmaCg17

“Information covering different topics, good size (not to small/not to big)”

Rike Poppe, Head of Retail Strategic Projects, Erste Group, Austria

Subscribe to our newsletter 

Stay on top of what's going on in the financial world
Sign up today  

We thank our partners