47th Efma Congress: Banking Transformation

17 to 18 October 2019

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Thursday 17 October 2019

Welcome coffee & registration
Responsible and Sustainable Banking - Part 1
Futures Literacy and Temporality: Rethinking Credit Creation and Asset Distribution
08:45 - 09:00
Riel Miller
Head Of Futures Literacy

- Inequality, Asset Creation, Wealth Distribution and Time: Can Futures Literacy Change
  the Conditions of Change?
- Money, Inequality and the Future: An Anticipatory Systems Perspective.

Financial Inclusion Report: Building a future that makes a difference
09:00 - 09:30
Martin Calnan
Ecole des Ponts Business School
Director, Executive Education

- Initiatives leading banks are undertaking to actively contribute to making a better world
- What will be the meaning of finance for individuals? Companies? Society?
- How the financial sector can contribute to creating tangible value for all its stakeholders
- How are financial institutions actively contributing to financial inclusion?

CEO Panel
09:55 - 10:25
Omar Bounjou
Attijariwafa Bank
Alain Law Min
MCB Mauritius Commercial Bank
Chief Executive Officer
Eric Campos
Crédit Agricole S.A.
Head of Corporate Social Responsibility
Krysztof Bachta
Alior Bank

Endorsing the principles for responsible banking and becoming part of the sustainable financial system of the future

Coffee break & networking
Responsible and Sustainable Banking - Part 2
Why does sustainable finance and responsible banking matter for banks
10:55 - 11:15
Philippe Heim
Société Générale
Deputy Chief Executive Officer

- What is at stake? Climate change as a financial risk
- Societe Generale commitments and concrete initiatives:
            - Paris climate agreement implementation into the financing policy
            - Introducing green and positive impact bonds
            - “Grow with Africa” strategy
- Public and private sector collaboration is crucial:
Balanced regulation, European integration and global commitment as key drivers

Bigtech and telco companies – Are they going to eat the cake from banks ?
A Tel-ban-co perspective to better analyze collo-petitive Telecom/Banking relationship
11:40 - 12:00
Emre Ergun
Chief Customer Operations Officer

- Banking environment from the telco perspective
- Telco interest in financial products: are telcos the next Fintech?
- Digital age of customers/partners: two industries, multiple perceptions
- Evolvement of 4 Cs in bank/telco relationship: collaboration, challenges, co-creation, competition

Reinventing organizations: Leadership & Cultural shift to transform financial institutions to banking 4.0
Digital Transformation Practitioner and Though Leader
12:00 - 12:20
Sonia Wedrychowicz
Sonia Wedrychowicz
Digital Transformation Practitioner and Thought Leader, Former MD of DBS, Citi and Standard Chartered Bank

The essence of digital transformation and leadership in the age of industry 4.0 

Innovation : Doing it and learning from it
12:20 - 12:40
Ian Ormerod
Head of New Digital Businesses
Digital Leadership: Providing insights into a new leadership and how it works in practice
12:40 - 13:00
Krysztof Bachta
Alior Bank

- Rapidly responding to unanticipated opportunities and threats with
  higher level of autonomy of your employees and solutions devised and developed collaboratively
- People First: Engaging and inspiring your workforce instead of managing work
  to let them actively participate
- Collaboration is key to success for leadership in the digital age

Lunch & networking
Making CX different: lessons learnt from new players
World Banking Report 2019
14:00 - 14:25
Bill Sullivan
Capgemini (USA)
Head of Global Financial Services Market Intelligence, Senior Director

Embracing modern banking models via building digital ecosystems.

Delivering the Banking-as-a Service Proposition
14:25 - 14:45
Neobanks are growing up from infancy
14:45 - 15:05
Ricky Knox
United Kingdom

- What is the prognosis for their “adulthood”?
- Road to monetization and profitability in the neobanking space
- Customer point-of-view: how does Tandem create propositions which customers come to love

Yolt's journey in Open Banking and PSD2
15:05 - 15:25
Leon Muis
Chief Business Officer
United Kingdom

- How was smart money platform built
- What comes next – cooperation with banks and fintechs and consumer empowerment
- Unlocking the power of open banking, what the future holds

Oaknorth case study: How to leverage AI and big data to boost SME and mortgage lending
15:25 - 15:45
Sean Hunter
United Kingdom

- Performing zero defaults and 8% margin on SME lending due to using an alternative
  source of data and AI 
- Providing mortgages to individuals with no stable income
- Boosting revenues from using BaaS (Banking as a Service)

Coffee break & networking
Panel discussion

16:15 - 16:45
Ricky Knox
United Kingdom
Leon Muis
Chief Business Officer
United Kingdom

New models of creating and delivering financial services to customers
- What is next in 5 years for neobanks:
      Product strategy
      Go to market MT/national vs. international expansion
- Where do you see the whole financial industry going next?
- What business would you start as the next one in financial services?

Driving adoption of emerging technologies
Study presentation: "Open Banking & the Bank of the Future"
16:45 - 17:10
Cyril Rimbert

- Context and objectives of Open Banking and PSD2
- The opportunity for banks to launch larger-scale projects and move towards an "Open Banking" model:
         - Where is the market?
         - What are the different models?
- Food for thought on future developments and impacts on the retail banking market

Creating connected experiences
17:10 - 17:35
Matthijs Eijpe
Regional Sales Director

- How to transform from traditional bank to digital-first enterprise
- Smart technologies and deep culture change as the keys to the future of banking

Building 1 on 1 connections between customers and their bank
17:35 - 17:50
Janina Lieser
VP Digital Strategy & Experience

- Flipping the traditional service model on its head
- Empowering local customer teams to deliver personalized, proactive banking services
  consistently across all physical and digital channels
- Significantly improving customers’ Net Promoter Scores by providing a more personal, local
  digital experience
- Turning bankers into financial coaches and becoming a talent magnet

How to measure and take customer experience decisions
17:50 - 18:05
Sheb Camur
Customer Success Manager
Wrap-up session & end of day 1

Friday 18 October 2019

Welcome coffee & registration
Responses to digital transformation : lessons learnt from endeavors of traditional players
Building a more innovative and resilient bank capable of stronger growth
08:45 - 09:05
Aalishaan Zaidi
Standard Chartered Bank
Global Head of Digital Banking

- Embedding a performance-orientated and innovative culture, which emphasises
  conduct and sustainability
- Streamlining our own operations to ensure we delight our clients, and drive productivity
- Investing in digital initiatives to transform our business
- Collaborating with best-in-class partners to quickly roll-out top-class products and services
- Rapidly expanding sustainable financing to drive a positive social, environmental and economic impact

Putting customer at the center of everything you do
09:05 - 09:25
Lisa Frazier
Wells Fargo
Executive Vice President, Head of Innovation

- Challenges in leading strategic and operational change to successfully respond to dynamic and
  empowered customers, digital disruption and disruptive business models
- Prioritizing innovation not in terms of what you can do, but based on what your customers tell us
  they want and need

Optimising distribution for a competitive advantage: the AIB story
09:25 - 09:45
Robert Mulhall
Allied Irish Banks
Managing Director - Retail and Commercial Banking

- Transforming the distribution model: focus on efficiency and cost to protect margins
- Developing new channels for revenue: focus on revenue streams
- Harnessing digital and physical to win

Leveraging big data & data strategy - Part 1
Study presentation: Developing a comprehensive data strategy with maximum ROI
09:45 - 10:05
Richard Peers
Microsoft EMEA
Banking Industry Director EMEA
United Kingdom
Fueling growth through data monetization
10:05 - 10:25
Lukasz Opoka
Head of Digital Banking Innovation and Development, Executive Director

- Data and analytics are changing the way business is done
- Data monetization is becoming a differentiator
- Get the foundations right first: building blocks of a successful data-and-analytics programme
- Partnering with third parties to inject necessary capabilities and new applications
  to speed up data-and-analytics programme

How trust transforms banking in the open era
10:25 - 10:50
Christophe Joyau
VP of Business Development

As banking opens up and customers gain control over their data, the industry will be transformed.
So what does the path ahead look like for banks, their business models and the billions of customers relying on them?
- What it means now that customers are in control of their data
- How to drive loyalty and building trust with your customers 
- How to anticipate the ways in which customers will engage with their data and use it
  to inform your strategies

Coffee break & networking
Leveraging big data & data strategy - Part 2
The rise of the bank as a platform : "making it happen”
11:20 - 11:40
Alexey Kruglov
Managing Director, Retail Digital Business
Russian Federation

- Introducing Sberbank Online platform: From a product-oriented to an Innovation-driven
  platform development
- Deep technology transformation – how Sberbank mastered it to become the top financial
  services platform in the country
- Addressing difficulties and challenges in platformification
- What’s coming up next?

Driving customer engagement: The core of any successful transformation
11:40 - 11:55
May Michelson
Head of Business Development Europe

- Sharing best practices of delivering a frictionless mobile banking experience
- Learning from banks that are already leveraging social media apps channels and staying always
  in front of their customers
- Exploring new engagement tools enabling banks today to differentiate their offering and
  stand out from competition

Banking on a customer-centric approach to data for powerful results
11:55 - 12:10
Edwin Madou

- Putting people at the centre of every business via Customer DNA,
  AI powered CDP which continuously learns from behavior to deliver compelling customer experiences 

Lunch & networking
Banking transformation journey & Digital observatory - Part 1
Study presentation – Digital Transformation Observatory 2019
13:10 - 13:35
Axel Reinaud
Senior Partner & Managing Director

- Putting people at the centre of every business via Customer DNA, AI powered CDP which continuously
  learns from behavior to deliver compelling customer experiences

Strategies to successfully transforming your digital channels and touchpoints
13:35 - 13:55
Geert Van Mol
Chief Digital Officer

- Becoming number 1 bank in mobile banking in Belgium with over 1,1 million active customers

Learning how George scaled internally from an idea to a cross-country banking platform
13:55 - 14:15
Martin Kobza
Erste Group Bank
Head of Digital

- Unification of all of the Erste’s 16 million customers from 7 countries into a central digital ecosystem
- Aiming not just to deliver leading digital experience for its customers,
  but as well to digitally unlock the economy of scale of CEE region
- how George scaled from pilot to a cross-country platform with agile, product oriented organization

The AI at the service of the market intelligence of the financial institutions
14:15 - 14:35
Xavier Gomez
Founder and Chief Operating Officer
Coffee break & networking
Banking transformation journey & Digital observatory - Part 2
Learning from MUFG’s Open Innovation Strategy and its partnerships with start-ups
15:05 - 15:25
Nobutake Suzuki
MUFG Innovation Partners
President & CEO

- Key initiatives that drive MUFG’s digital transformation
- How MUFG works with startups to accelerate partnerships and innovations.
- Leveraging Corporate Venture Capital (CVC) as a final peace of puzzle for MUFG’s open

Agility in Transformation: Changing focus from a destination to a continuous journey
15:25 - 15:45
Subroto Som
Mashreq Bank
EVP and Group Head of Retail Banking
United Arab Emirates

- The importance and impact of refocusing - How it can affect  results across aspects
- Building upwards on the three key pillars: People, Technology and Business

Workshop - Collective intelligence
Wrap-up and end of the conference

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For more details, contact:

Jezabel.jpg (9 KB) Jezabel Chave
Event Manager
+33 1 47 42 52 72

Do you plan to attend with your team?  Good news, discounts apply for group registrations! 
Contact registration@efma.com now

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What delegates said at #EfmaCg17

“Professional, useful, informative.”

May Bente Olsen, Director Digital Sales, SpareBank, Norway

What delegates said at #EfmaCg17

“Well organised and good discussions.”

Mikko Knuuttila, Director, Corporate Business Development, Reiffeisen Bank, Austria 

What delegates said at #EfmaCg17

“Good overview of the banking industry.” Oldrich Barton, Management Advisor, CSOB, Czech Republic

What delegates said at #EfmaCg17

“Well organised Congress with a wide range of subjects relevant to my job, excellent presentations by very valid speakers.”

Alan Micallef, Executive Head of Consumer Finance, Bank of Valletta, Malta 

What delegates said at #EfmaCg17

“Information covering different topics, good size (not to small/not to big)”

Rike Poppe, Head of Retail Strategic Projects, Erste Group, Austria

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