Innovation Summit: Innovation for growth

Conference
Paris
14 to 15 October 2019

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Monday 14 October 2019

08.30
Welcome coffee & registration
09.00
WHAT’S NEXT?
Digital Revolution - the calm before the storm
09:00 - 09:25
Maike Strudthoff
JumpNext
Innovation Coach / Futurist / Author / Founder of JumpNext - Digital Innovation Network
France

- 30 years of digital – what’s the status quo? 
- Electricity versus Artificial Intelligence – the bigger picture
- Future for growth: the end of “copy & paste”
- Current trends & challenges in banking & insurance
- Opportunities created by Artificial Intelligence - examples from various industries 

09.25
PHYGITAL, PAYMENTS AND EXPERIENCE
Using blockchain in international payments
09:25 - 09:40
Manuel Cantalapiedra
Banco Santander
Head Of Innovation
Spain

- DLT as a use case example in international payments
- Santander’s One Pay FX: our experience with Ripple
- One Pay FX success story: connecting the dots
- From One Pay FX to Pago FX: going open market

PeoPay – innovative mobile banking and payments app
09:40 - 09:55
Bartosz Zborowski
Bank Pekao
Head of Innovation and Payments Department
Poland
Marek Tomczuk
Bank Pekao
Vice President of the Management Board
Poland

- Pekao strategy for mobile banking and mobile payments
- About PeoPay - features that make the difference
- How mobile banking brings value for customers and the bank

Using innovation as a catalyst to integrate banks into users’ digital lives
09:55 - 10:10
May Michelson
PayKey
Director, Sales & Business Development - Europe
Israel
Olga Ceja
Banorte
Director of Innovation and Digital Channels
Mexico

- Innovation is not about technology, but about the customer experience it creates.
- Case Study: Banorte | Streamlining banking services into customers’ digital lives
- A great app is simply not enough: how should mobile banking evolve in order to meet current customer expectations?
- Tech giants and social communications aps are entering the personal finance ecosystem. What should banks do about it?

To B or not to B
10:10 - 10:25
David Judic
Clydesdale and Yorkshire Banks
Head of Retail Marketing
United Kingdom

- Our digital service B - what it is, what it does, ambitions
- Studio B - the concept behind it, learnings
- B Works Manchester - how the story has evolved to meet the needs of our customers 
- B The Future

10.40
Coffee Break & networking
11.10
LEADERSHIP AND MANAGING INNOVATION
How to strengthen the innovative power and challenge the status quo
11:10 - 11:25
Monika Edlinger
INNOVATIONSMANUFAKTUR
Senior Consultant, Innovation- and Project-Management
Austria
Jürgen Dostal
BAWAG P.S.K.
Head of Products
Austria

- TREND_LOUNGE … a successful format to create Innovation
- The innovation process as a natural success factor
- Looking at the role of the innovation manager … it’s all about personality

Managing innovation: an oxymoron?
11:25 - 11:40
Dara Hizveren
Garanti BBVA
Head of Innovation
Turkey

- Covering the innovation spectrum with different channels
- Defining & implementing criteria
- Top down v bottom up approaches

Moving innovation into exploitation
11:40 - 11:55
Michael Anyfantakis
Lloyds Banking Group
Head Of Innovation Design
United Kingdom

- Lessons learned from prioritising and evolving innovation opportunities in line with customer needs and business strategy
- Key challenges faced by large banks in moving from exploring innovation to delivering it and ways to address them

Innovation requires new leadership culture
12:10 - 12:40
Jim Marous
The Financial Brand
Owner and Publisher of Digital Banking Report, Co-Publisher of The Financial Brand
USA

A discussion on the findings of the 2019 Innovation in Retail Banking Report
- What are the strategic priorities in banking today
- Is investment in innovation keeping pace with consumer needs
- What areas of innovation are deemed the most important
- How can financial institution become innovation leaders

12.40
Lunch & networking
14.00
LEADERSHIP AND MANAGING INNOVATION
PARALLEL SESSION
LEADERSHIP AND MANAGING INNOVATION
From Bank Ecosystems to Customer Ecosystems.
14:00 - 14:15
Frederic de Melker
Rakbank
Managing Director Personal Banking
United Arab Emirates

- How can banks and Fintechs build customer value?
- Digital solutions with human interface
- From technology marketing to technology enabler
- The new marketing: building audiences
- C2B: From banking channels to marketplace

Adapting and evolving: the keys to corporate entrepreneurship
14:15 - 14:30
Juan Franco
Bancolombia
Plink Director
Colombia

- Implementing platform strategies to become a bank immersed in the daily life of customers
- Using corporate entrepreneurship as a strategy for innovation and growth
- Changing the traditional dialogue and points of contacts between the bank and its customers
- Leveraging non-traditional activities, big data and technology to grow traditional banking business

New
14:30 - 14:45
Ewelina Gulbinowicz
Alior Bank
Brand Manager
Poland

- What’s a highly personal account?
- How the idea was born
- Results and development

A unique ecosystem dedicated to business and innovation
14:45 - 15:00
Benoît Bourdin
Crédit Agricole S.A.
Partners & CA Group connections / International Network @ Le Village by CA
France

- Genese
- Model
- Evolution

Inovabra” innovation ecosystem and its role in the organization
15:00 - 15:20
Renata Petrovic
Banco Bradesco
Research & Innovation Superintendent
Brazil

- Purpose & strategy
- How it has contributed to business generation, efficiency & costs, brand, culture, talent and growth

Time for Questions & Answers
15:20 - 15:35
Cloud Adoption in Banking - is the momentum building?
15:35 - 16:05
Mary Connor
Finastra
Retail Banking Strategy
United Kingdom

- What does the uptake on Cloud banking look like?
- What is driving adoption and why?
- How fast are banks adopting?


This benchmark survey aims to explore how financial institutions globally are embracing the move to the Cloud, their strategies, and what success looks like.

PARALLEL SESSION
DISCOVER THE CONTROL FUNCTIONS DEPARTMENTS IN BANKS
14:00 - 17:45
Danielle Winandy
BNP Paribas
Head of Risk Innovation Office (Chief Innovation Officer)
France
Gemma O’loghlen
BNP Paribas
Head of Transversal Projects
United Kingdom
Introduction by BNP Paribas Risk
14:00 - 16:00

- How to innovate in the risk control departments
- Key lessons learned and overcome obstacles
- Explanation of the special tools used
- Reduction of the gender gap in tech companies

4 Special Workshops around Innovation in Risk management
15:00 - 16:00

1. The importance of closing the gender gap in cyber security – challenges related to recruitment challenges, scarcity of talent in the market, cyber skills gap overall, diversity of approaches and yielded benefits in the fields of risk and innovation as a result of gender diversity, etc.

2. Digital trust – What is this and why is it important. What are our customer expectations and what are we doing to address them? Why does digital trust become yet more important in the fields of innovation

3. Risk Innovation – An oxymoron or two complementary disciplines

4. Cyber Security – The error in every equation is always human. Are Cyber security and its controls disproportionately focused on technological security measures?  What are the gaps/risks presented by human behaviours and what can we do about them?

Coffee break & networking in the conference room area
16:00 - 16:30
Debrief of the workshops + special surprises from BNP Paribas Risk
16:30 - 17:45
16.05
Coffee break & networking
16.35
CHALLENGERS, NEOBANKS AND WHAT'S NEXT
BNC10, the new neobank that challenges the status quo of neobanks
16:35 - 16:50
Albert Llorens
bnc10
co-CEO
Spain

- Customer-centric organization: creating a winning customer strategy
- Define your product by focusing on your customers' core issues
- Collaborative innovation: sharing and collaborating as a key factor
- Improve your monetization system

Imagin:next revolution
16:50 - 17:05
Benjamí Puigdevall
Caixabank Digital Business
Executive President Digital Business and Corporate Director
Spain

- Once upon a time…
- Challenging the Challengers
- The way to Profit

Measuring companies' transformation dynamics
17:05 - 17:20
Didier Farjon
D-Rating
CEO
France

- Technology and innovation
- Phygital integration
- Talent attraction
- Retail banking example

Fintechs are changing life in South-East Asian
17:20 - 17:35
Sam Tanskul
Krungsri Finnovate
Managing Director
Thailand

- Overview of Fintechs in SEA
- Why SEA is attractive to startups and investors
- Fintech successes in SEA and particularly in Thailand
- Use case example of Fintech-bank collaboration in SEA

Time for Questions & Answers
17:35 - 17:45
17.45
End of day 1

Tuesday 15 October 2019

08.30
Welcome coffee & registration
09.00
AND WHAT’S NEXT?
Disruption is normal…in finance too!
09:00 - 09:25
Alfons Cornella
Institute of Next
Founder
Spain

- Radical is the new normal... in any business, including banking
- What can we expect in the coming years in the banking industry? 
- What "value" do customers want from a "bank", and who is best prepared to provide it?
- We will share some insights in this respect and try to discover new horizons... if that is possible...

Discussion around how to restore growth in the Banking Sector and generate value out of Digital
09:25 - 10:55
Piercarlo Gera
Accenture
Senior Managing Director, Accenture Financial Services, Customer Insight & Growth
Italy

- Retail Banking's burning platform
- Accenture's vision to maximise revenue growth
- Current situation in Retail banking: how banks are responding to new strategic imperatives
- A new growth strategy…
- … and new/additional Business Drivers

10.55
Coffee break & networking
11.25
RISK MANAGEMENT INNOVATION
Key factors in transforming successful customer journey into bank's revenue
11:25 - 11:50
Maciej Ulaszewski
Consdata
Co-Founder & COO
Poland

- Find your niche: how do customers choose their internet banking?
- How can a few tweaks dramatically improve customer experience?
- What are the common pitfalls customers hate most?

Innovation, Disruption, Ethics, and the Practice of Risk Management
11:50 - 12:05
Richard Apostolik
GARP
President and CEO, Global Association of Risk Professionals (GARP)
USA

- Uncertainties and challenges from the digital and big data revolution
- Resiliency, interconnectedness and non-financial risks
- The new transforming the old
- Risk manager requirements

RISK Innovation Office – Is it possible to innovate in a control function?
12:05 - 12:25
Danielle Winandy
BNP Paribas
Head of Risk Innovation Office (Chief Innovation Officer)
France

- Challenges, opportunities and lessons learned from almost 3 years of innovation
- Internal and external co-creations and open innovation

Digital Lending Transformation at Crédito Agrícola
12:25 - 12:45
João Lima Pinto
ITSCREDIT
CEO
Portugal
Jorge Paulo Baião
Crédito Agricola
Chief Information Officer & Executive Board Member
Portugal

-The importance of Digital Lending
-Communication strategy to increase lead generation
-Simplifying Lending Origination

Time for Questions & Answers
12:45 - 13:00
13.00
Lunch & networking
14.30
ALWAYS OPEN...INNOVATION, BANKING
Open innovation - How to leverage AI, Blockchain, API etc.,
14:30 - 14:45
Mitsunobu Okubo
Mizuho Financial Group
Senior Digital Strategist
Japan

- Open innovation initiatives such as payments, corporate, loans, private loans, trade finance, etc.
- Collaboration with start-ups and different industries
- Streamlining office work by leveraging AI/OCR and RPA
- Platform offering strategy for the above services

Innovation Ecosystem through multifunctional internal & external teams
14:45 - 15:00
Khomotso Molabe
Standard Bank
Chief Information Officer, Personal and Business Banking
South Africa

- Different tiers of the Standard Bank Innovation ecosystems
- Disruptive solutions taken to market
- Failures experienced
- Cultural shifts made

Open banking- What else?
15:00 - 15:15
Carlos Lopez-Moctezuma
BBVA Group
Global Head of Open Banking
Spain

- No alternative apart from Open banking
- Why and how

Time for Questions & Answers
15:15 - 15:30
Are Incumbents the winners?
15:30 - 15:50
Fernando Figueiredo
McKinsey & Company
Expert Associate Partner McKinsey & Company London
United Kingdom
Mohcine Ouass
McKinsey & Company
Associate Partner McKinsey & Company Amsterdam
Netherlands

Achieving a step change in growth through new business building
- New business building is an essential skill to survive in today’s rapidly changing environment – but requires a new mindset and approach
- We will show that incumbents can win as ABN AMRO has done with New10   
- We will share the lessons learned of having build over 50 greenfield digital banks globally

15.50
Coffee break & networking
16.20
DIGITAL MARKETING AND COMMUNICATION
The end of the marketing conversion funnel
16:20 - 16:45
Eboni Boicel
Desjardins
Senior Director, Initiative and marketing solution
Canada

- Is the traditional way of measuring marketing initiatives still valid?
- The problems behind the conversion funnel
- Having a real digital conversation and its benefits

Cooperative banking for sustainability: working for a positive impact on the society and the environment
16:45 - 17:00
Enrico Giancoli
Iccrea Banca
Head of Marketing, Analytics e Business Development
Italy

- Cooperative Banks: a strict relation to the local communities from its foundation

- The main activities pursued by Gruppo Bancario Cooperativo ICCREA for local territories:

Safeguarding territories:  environment, historical local heritage and ancient village, weaker segments of the population (aged and young segment)
Territorial development: local community support through physical branch network, local and social start-up accelerator, crowdfunding platforms  
Extraordinary initiatives: financial support in case of ordinary and extraordinary necessity (from little intervention to contributes in case of hearthquake, floods, etc.)

Wrap up of the event
17:00 - 17:15
17.15
End of the conference

Add to my calendar
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For more details, contact:

Jezabel.jpg (9 KB) Jezabel Chave
Event Manager
jezabel@efma.com
+33 1 47 42 52 72

Do you plan to attend with your team?  Good news, discounts apply for group registrations! 
Contact registration@efma.com now

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 What delegates said at #EfmaInno17

“It gave a very good insight on where the banks are coming in the innovation arena.”

Mike Sophie, Head of Retail - Retail Banking Strategic Business Unit, MCB, Mauritius 

What delegates said at #EfmaInno17

“Good, very insightful and inspiring.”

Irakli Gogatishvili, Head of Analytics and Systems Management in Retail, Analytics and Portfolio Management in Retail, Bank of Georgia, Georgia
 

What delegates said at #EfmaInno17

“The mixture of speakers is very well balanced. Major topics were very interesting. It helped me review my banks strategy.”

Ronald Zirka, Director of Marketing Division, Banque Libano-Francaise, Lebanon

What delegates said at #EfmaInno17

Overall very good quality, some of the presentations were truly inspiring.

David Pisar, David Pisar, CSOB, Czech Republic

What delegates said at #EfmaInno17

“Very inspiring.”

Makoto Shibata, Principal Analyst & Head of Global Innovation Team, Digital Transformation Division, Bank of Tokyo, Japan

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