World Retail Banking Summit

Conference
Dubai
12 to 13 February 2019

Event guide

Shrink all

Tuesday 12 February 2019

Day 1
08.15
Welcome coffee and registration
09.15
Opening session
Opening address
09:15 - 09:20
Vincent Bastid
Efma
CEO
France
Welcome note
09:20 - 09:25
Fahim uz Zaman
Efma
General Manager, Middle East
Pakistan
09.25
Digital leadership and governance: Bringing transformation journey to the next level
Re-imagining banking: DBS’ digital transformation journey
09:25 - 09:50
Bidyut Dumra
DBS Bank Singapore
Executive Director / Head of Innovation
Singapore

- Creating innovation from inside, effective partnerships from outside
- Creating a start-up mindset

Key differentiators of digital retail banks that will thrive moving forward
09:50 - 10:15
Evans Munyuki
Emirates NBD
Group Chief Digital Officer
United Arab Emirates
Digital business banking
10:15 - 10:40
Christian Roland
Siam Commercial Bank
Head of Transformation - FEVP Transformation
Thailand

- Many banks focus their digital investments on retail customers, even though there is significant value potential in business banking
- The customer journey in business banking is often fragmented and inconsistent across prospecting, advice, onboarding and servicing
- SCB is using digital tools and platforms to create uplift the experience in business banking

10.40
Dialogue session: Digital leadership and governance: Bringing transformation journey to the next level
Panelists
10:40 - 11:05
Evans Munyuki
Emirates NBD
Group Chief Digital Officer
United Arab Emirates
Bidyut Dumra
DBS Bank Singapore
Executive Director / Head of Innovation
Singapore
Christian Roland
Siam Commercial Bank
Head of Transformation - FEVP Transformation
Thailand
John Berry
Efma
Senior Advisor
United Kingdom
11.05
Coffee break and networking
11.30
Open banking, APIs, Fintechs and the challenge of interfacing with rest of the world
Keeping the bank relevant in digital disruption era through partnerships
11:30 - 11:55
Supaneewan Chutrakul
Kasikornbank
First Senior Vice President - Retail Business Division
Thailand

- Strengthen mobile banking by Open Banking and API with lifestyle partners?
- Embedded banking functions in partners’ application

FinTech – future built on partnerships
11:55 - 12:20
Daniel Daszkiewicz
Alior Bank
Head of Fintech
Poland

- Bank’s ecosystem that inspires both external and internal development of innovations
- Bancovo: Financial products marketplace

Wealth inclusion
12:20 - 12:40
Thomas Schornstein
Additiv
Global Head of Sales
Switzerland

- Why is wealth inclusion an important driver for growth?
- What are the key drivers for success?
- How technology can support?

12.40
Dialogue session: Open Banking, APIs, Fintechs and the challenge of interfacing with rest of the world
Panelists
12:40 - 13:05
Supaneewan Chutrakul
Kasikornbank
First Senior Vice President - Retail Business Division
Thailand
Fadi Chalouhi
Kuwait Finance House
Group General Manager Retail Banking
Kuwait
Eleni Kitra
Facebook
Head of Automotive & Financial Services, MENAP
United Arab Emirates
Daniel Daszkiewicz
Alior Bank
Head of Fintech
Poland
Asif Sheikh
Kony
Regional Vice President - Middle East
United Arab Emirates
John Berry
Efma
Senior Advisor
United Kingdom
13.05
Lunch break and networking
14.00
Bringing digital to the core to drive up efficiency, optimization and satisfaction
The messy divorce with cash
14:00 - 14:25
Amran Hassan
Maybank
Head, Corporate Development & Innovation
Malaysia

- A view of retail payments in ASEAN focusing in Malaysia
- How many wallets are too many ?
- Whilst wallets fight, cash & card is still king
- The users view of wallets

A new service model to maximise the value of the branch
14:25 - 14:50
Burcu Bacioglu
Garanti BBVA
Process Development Manager and Project Lead of Branch Transformation
Turkey

- Using a blend of digital services, upskilled branch employees, and a new layout
- The new branch service model at Garanti Bank aims to maximise both customer experience and branch profitability.
- Hear how this large Turkish bank has achieved peak operational efficiency via the transformation of its branch network.

The challenges to become a part of the customer’s ecosystem, a banker’s view
14:50 - 15:15
Frederic de Melker
Rakbank
Managing Director Personal Banking
United Arab Emirates

- The changed environment with different customer expectation around experience and how to meet them
- Channels and customer reach what it takes to win that game
- How we are doing the things differently at Rakbank?

Become today, the digital-first bank of tomorrow
15:15 - 15:35
Cornel Dixon
Backbase
Head of Middle East and Africa
Netherlands
15.35
Dialogue session: Bringing digital to the core to drive up efficiency, optimization and satisfaction
Panelists
15:35 - 16:00
Stewart Lockie
Al Ahli Bank of Kuwait
General Manager, Retail Banking
Kuwait
Frederic de Melker
Rakbank
Managing Director Personal Banking
United Arab Emirates
Amran Hassan
Maybank
Head, Corporate Development & Innovation
Malaysia
Burcu Bacioglu
Garanti BBVA
Process Development Manager and Project Lead of Branch Transformation
Turkey
John Berry
Efma
Senior Advisor
United Kingdom
16.00
Coffee break and networking
16.30
Dialogue session: Leadership in Retail Banking: From transformation to business as usual
Panelists
16:30 - 17:00
Suvo Sarkar
Emirates NBD
Senior Executive Vice President & Group Head - Retail Banking & Wealth Management
United Arab Emirates
Philip King
Abu Dhabi Islamic Bank
Global Head of Retail Banking
United Arab Emirates
Subroto Som
Mashreq Bank
EVP and Group Head of Retail Banking
United Arab Emirates
John Berry
Efma
Senior Advisor
United Kingdom

Wednesday 13 February 2019

Day 2
08.15
Welcome coffee and registration
09.00
Artificial Intelligence, Machine Learning and robotics and making sense of tomorrow’s world for banks
Yes, the post-transformation era already started!
09:00 - 09:25
Evren Sahin
Yapi Kredi Bankasi
Director – Digital Banking
Turkey

- “Mobile as a Remote Control” approach as the key factor in transformation that made Yapı Kredi the most innovative digital bank in the world.
- Designing data-driven smart customer engagements in the post-transformation era.
- A new Digital Service Model as the next generation of advice and sales in banking.

Artificial intelligence and new communication tools: winning channel experience by combining the winning tools and technologies
09:25 - 09:50
Deepak Sharma
Kotak Mahindra Bank
Chief Digital Officer
India
Starting an award-winning data strategy for retail banks
09:50 - 10:15
Ahmed Issa
Commercial International Bank
Chief Executive Officer of Retail Banking and a Member of the Board’s Management Committee
Egypt

- Start simple; focus on people.
- The infrastructure and capital expenditure, how to justify them to the shareholders?
- How does a data strategy fit into an overall retail banks attack strategy?
- The strategy was one of the key pillars for CIB retail banking transformation between 2015 & 2018. 
- As a result, the bank rose to the top of the league table of consumer lending in Egypt.

How can AI help improve customer experience?
10:15 - 10:30
Poyraz Ozkan
Alterna CX (Turkey)
Founding Partner
Turkey
Engin Girişgen
Alterna CX (Turkey)
Customer Success Director & AI Products Owner
Turkey

- Customer experience measurement and management journey in banking
- How is AI transforming customer experience management?

10.30
Dialogue session: Data: everyone knows the destination but how to manage the journey?
Panelists
10:30 - 10:55
Evren Sahin
Yapi Kredi Bankasi
Director – Digital Banking
Turkey
Deepak Sharma
Kotak Mahindra Bank
Chief Digital Officer
India
Pieter K. Zylstra
Orange Business Services
Regional Director, Digital Transformation
United Arab Emirates
John Berry
Efma
Senior Advisor
United Kingdom
Ahmed Issa
Commercial International Bank
Chief Executive Officer of Retail Banking and a Member of the Board’s Management Committee
Egypt
10.55
Coffee break and networking
11.20
Bringing new methodologies to the project floor: how to cut down the time to market and production?
Digital banking in an agile context
11:20 - 11:45
Aref Al-Ramli
Mashreq Bank
Senior Vice President- Head of Digital Banking & Innovation
United Arab Emirates

- Shifting customer behavior towards digital
- Latest trends impacting the financial industry
- Internal development operations
- Future agile structures

Implementing agile principles for cross-functional business tribes: İsbank’s journey on Agile Atelier
11:45 - 12:10
Niyazi Bastürk
Isbank
Digital Banking Strategy Manager
Turkey

- Shift to agile planning
- Fast fail, fast learn
- Leadership and team management at all levels
- Imposing «values» instead of detailed «rules»

The secrets to building a World-Class customer experience in 2019
12:10 - 12:30
Ahmed Al Sadek
Pisano
Commercial Director - MENA
United Arab Emirates
12.30
Dialogue session: Bringing new methodologies to the project floor: how to cut down the time to market and production?
Panelists
12:30 - 12:55
Aref Al-Ramli
Mashreq Bank
Senior Vice President- Head of Digital Banking & Innovation
United Arab Emirates
Niyazi Bastürk
Isbank
Digital Banking Strategy Manager
Turkey
John Berry
Efma
Senior Advisor
United Kingdom
12.55
Distribution and design and how to create a better experience with banking customers
How to transform customer experience based on customer insights and data: CaixaBank experience
12:55 - 13:20
Javier Mas
CaixaBank
Corporative Marketing Director (CMO)
Spain

- Physical: The store project focused on the transformation of the branch network.
- Virtual: The deployment of a new virtual channel called inTouch.
- New Proposition: The launch of a completely brand new banking proposal for millennials, imaginBank and its collateral project, imaginCafé.

Digital transformation - beyond the buzzword: how we are doing it at UBL?
13:20 - 13:45
Sharjeel Shahid
United Bank Limited (Pakistan)
Group Executive Digital Banking Group
Pakistan

- An emerging markets context with large population
- The role of branches, physical channels and digital platforms in the transformed world 
- Customer expectation and our response to that

13.45
Dialogue session: Distribution and design and how to create a better experience with banking customers
Panelists
13:45 - 14:10
Sharjeel Shahid
United Bank Limited (Pakistan)
Group Executive Digital Banking Group
Pakistan
Amjad Al-Lawati
Bank Muscat
Assistant General Manager Digital & Alternate Channels
Oman
Javier Mas
CaixaBank
Corporative Marketing Director (CMO)
Spain
John Berry
Efma
Senior Advisor
United Kingdom
14.10
Lunch break and end of conference
15.00
Workshop on customer experience: Store tour
Conducted by:
15:00 - 17:00
John Berry
Efma
Senior Advisor
United Kingdom

For more details, contact:

Fahim.jpg (24 KB) Fahim uz Zaman
Program Director, General Manager Middle East
fahim@efma.com
+33 1 47 42 69 77

 

Do you plan to attend with your team?  Good news, discounts apply for group registrations! 
Contact registration@efma.com now

Sans titre-1.png (190 KB)

What delegates said at #EfmaDubai17

"It gave a very good insight on where the banks are coming in the innovation arena."

Mike Sophie, Head of Retail - Retail Banking Strategic Business Unit, MCB, Mauritius 

What delegates said at #EfmaDubai17

"Overall very good quality, some of the presentations were truly inspiring.  "

David Pisar, Risk model specialist, CSOB Ceskoslovenska Obchodni Banka, Czech Republic

What delegates said at #EfmaDubai17

"The mixture of speakers is very well balanced. Major topics were very interesting. It helped me review my banks strategy. "

Ronald Zirka, Director of Marketing and Retail, Banque Libano-Française, Lebanon

What delegates said at #EfmaDubai17

"Very inspiring. "

Makoto Shibata, Principal Analyst & Head of Global Innovation Team, Digital Innovation Division, Bank of Tokyo-Mitsubishi UFJ, Japan

What delegates said at #EfmaDubai17

"Very good. "

Emmanuel Methivier, Chief Executive Officer, Credit Agricole, France

Stay on top of what's going on at Efma!


Ask to be subscribed to our newsletter  

We thank our partners