Retail Banking Summit in Asia 2018

Conference
Singapore
30 to 31 October 2018

Event guide

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Tuesday 30 October 2018

Day 01
08.15
Welcome coffee and registration
09.00
Opening session
Welcome address
09:00 - 09:10
Vincent Bastid
Efma
CEO
France
09.10
Leadership in digital: from transformation to business as usual
Re-imagining banking: DBS’ digital transformation journey
09:10 - 09:25
Su Shan Tan
DBS Bank Singapore
Managing Director, Group Head of Consumer Banking & Wealth Management
Singapore

- Being digital to the core
- Embedding ourselves in the customer’s journey
- Creating a start-up mindset

Humanising financial services in a digital world
09:25 - 09:50
John Lee
Maybank
Country CEO and CEO of Maybank Singapore
Singapore

- Key digital trends shaping the role of banks
- Leveraging on technology to serve our customers better
- Maintaining the ‘human’ touch in a digital world

The digital butterfly effect
09:50 - 10:15
Amit Arora
Standard Chartered Bank Singapore
Global Head, Digital Programmes & Regional Head, Digital Banking ASEAN and South Asia (ASA)
Singapore

- Going digital with a human touch
- Monetising digital capabilities
- Digital banking: what lies ahead

10.15
Dialogue session: Leadership in digital: from transformation to business as usual
Panelists:
10:15 - 10:40
John Lee
Maybank
Country CEO and CEO of Maybank Singapore
Singapore
Amit Arora
Standard Chartered Bank Singapore
Global Head, Digital Programmes & Regional Head, Digital Banking ASEAN and South Asia (ASA)
Singapore
Anurag Mathur
HSBC Bank (Singapore)
Head of Retail Banking & Wealth Management
Singapore
Michael Lor
Efma
Senior Advisor, Asia Pacific
Malaysia

- Bringing digital into the balance-sheet
- Leveraging digital to go beyond banking
- Leading from front rather than just in the frontend

10.40
Coffee break and networking
11.05
Ecosystem: is the cake big enough for banks’, Big-Techs and Fin-techs?
Bank as a Platform: Accelerating Digital Archipelago by Bank BRI
11:05 - 11:30
Kaspar Situmorang
Bank Rakyat Indonesia
Executive Vice President of Digital Center of Excellence BRI
Indonesia

- Race to space with BRI Satelitte
- Data is the new oil, API is the pipeline
- Digital collaboration with eCommerce, RideSharing and Fintech to speed up Indonesia financial inclusion

Banking 2025
11:30 - 11:50
Ling Cao
Backbase
Account Executive APAC
Netherlands
Fueling Innovation Through API
11:50 - 12:15
Sanjeev Mehra
Citibank Singapore
Managing Director, Head of Platform Innovation for APAC and EMEA, Global Consumer Technology
Singapore

- The transforming banking landscape in Asia
- How banks can capitalize on the open API economy
- Crafting a roadmap towards a successful digital future

12.15
Dialogue session: Ecosystem: is the cake big enough for banks’, Big-Techs and Fintechs?
Panelists:
12:15 - 12:40
Suhail Suresh
Maybank
Group CTO
Malaysia
Sanjeev Mehra
Citibank Singapore
Managing Director, Head of Platform Innovation for APAC and EMEA, Global Consumer Technology
Singapore
Kaspar Situmorang
Bank Rakyat Indonesia
Executive Vice President of Digital Center of Excellence BRI
Indonesia
Michael Lor
Efma
Senior Advisor, Asia Pacific
Malaysia

- Fintech Collaboration is good but is it really working?
- Fintechs, big-techs and banks: How to make the different species mate?
- Big-techs and financial services: Is it a real ghost or just a shadow
- Collaborating with the players of tomorrow, finding the unicorns and or investing in hype. It is such a confusing world!

12.40
Lunch break and networking
13.40
Transformation and FinTech collaboration: how to do it right?
Leading in the digital age
13:40 - 14:05
Armand Wahyudi Hartono
BCA Bank Central Asia
Deputy President Director
Indonesia

- BCA Values
- Build trust
- Digital KPI
- BCA Today

Dual transformation journey of Unionbank
14:05 - 14:30
Henry R. Aguda
Union Bank of the Philippines
SEVP, Chief Technology and Operations Officer and Chief Transformation Officer
Philippines

- Unionbank's cultural transformation
- Key technologies used for transformation
- Benefits realised from our transformation

14.30
Dialogue session: Transformation and FinTech collaboration: how to do it right?
Panelists:
14:30 - 14:45
Henry R. Aguda
Union Bank of the Philippines
SEVP, Chief Technology and Operations Officer and Chief Transformation Officer
Philippines
Armand Wahyudi Hartono
BCA Bank Central Asia
Deputy President Director
Indonesia
Michael Lor
Efma
Senior Advisor, Asia Pacific
Malaysia

- Bringing diversity to your teams and work in agile mode to boost innovation engine
- Monetizing new business models
- Transform to grow: a strategic plan to seize both internal and external opportunities in the era of digitisation
- Exploring new ways of measuring success in digital-driven organisations

14.45
Mobile, wallets and online payments: do the banks have win-back strategy?
Cashless situation in Japan and Jibun Bank initiatives for cashless payments
14:45 - 15:10
Kazuya Sakakibara
Jibun Bank
Executive Officer , Head of Innovation
Japan

- Japan is lagging behind cashless, is it ture?
- Jibun Bank initiative for cashless payment  in collaboration with big telecom career
- Fintech collaboration for cashless payment and developing new service

Bridging social and banking
15:10 - 15:20
Shai Gill
PayKey
Business Development Director, APAC
Israel

- Allowing users to access all banking services from within any messaging application
- Creating a unique and frictionless banking experience
- Allowing users to enjoy the trust, privacy and security of their bank, wherever they are and whenever they need it

Mobile wallet wars: an emerging market case study!
15:20 - 15:45
Qasif Shahid
Finja
CEO & Co-Founder
Pakistan

Finca Pakistan strikes back with the SimSim launch!
-  Banks can’t be feature phones anymore more, must transform to become smart phones. How?
-  Need based versus behaviour changing business modelling!
-  Platform versus pipeline thinking, which way to go?

15.45
Dialogue session: Mobile, wallets and online payments: do the banks have win-back strategy?
Panelists:
15:45 - 16:00
Jayant Bhatia
Standard Chartered Bank Singapore
Managing Director & Global Head - Payments, Retail Banking
Singapore
Kazuya Sakakibara
Jibun Bank
Executive Officer , Head of Innovation
Japan
Qasif Shahid
Finja
CEO & Co-Founder
Pakistan
Fahim uz Zaman
Efma
General Manager, Middle East
Pakistan

- How to make innovation pay to win in payments?
- How to makes banks great again in the face emerging social mobile payment?
- How to reduce friction in experience and payments to zero?
- How to leverage strength in payments to win in other parts of value chain?

16.00
Coffee break and networking
16.25
SME banking: charting the future of digital relationship with the owner and the company
Digital business banking
16:25 - 16:50
Christian Roland
Siam Commercial Bank
FEVP Head of Agile Enablement
Thailand

- Many banks focus their digital investments on retail customers, even though there is significant value potential in business banking
- The customer journey in business banking is often fragmented and inconsistent across prospecting, advice,  onboarding and servicing
- SCB is using digital tools and platforms to create uplift the experience in business banking

Capitalizing on the small business segment
16:50 - 17:15
Julienne Loh
Mastercard
Executive Vice President, Core Products Asia Pacific, Global Products & Solutions
Singapore

- Small business’s needs are constantly influenced by strong market forces
- How can the bank transform to meet the Small Business’s needs
- Enriching the client’s experience by being the single, trusted advisor for your client

A winning playbook in the age customer experience
17:15 - 17:30
Ozkan Aykut Demir
Pisano
Chief Executive Officer
United Kingdom
Sheb Camur
Pisano
Customer Success Manager
Turkey
17.30
Dialogue session: SME banking: charting the future of digital relationship with the owner and the company
Panelists:
17:30 - 17:55
Christian Roland
Siam Commercial Bank
FEVP Head of Agile Enablement
Thailand
Julienne Loh
Mastercard
Executive Vice President, Core Products Asia Pacific, Global Products & Solutions
Singapore
John Berry
Efma
Senior Advisor
United Kingdom

- How to digitize the SME banking experience for customer delight and profitability?
- Meeting different behavioral groups within SME
- New thinking: from product to purpose

17.55
End of day one

Wednesday 31 October 2018

Day 02
08.15
Welcome coffee and networking
09.00
Data: everyone knows the destination but how to manage the journey?
Know unknowns
09:00 - 09:25
Bidyut Dumra
DBS Bank Singapore
Executive Director / Head of Innovation
Singapore

- A glimpse into some trends
- What might happen?
- Why we feel it's important?

Transforming the banking business in digital era
09:25 - 09:50
Yohhei Yonei
Mizuho Bank
Senior Digital Strategist (Digital Innovation Department), Vice President Research Analyst
Singapore

- Initiative and approach of the bank toward digital platform business
- Concrete projects and business idea in the bank in order to collect and utilize massive amount of digital data
- Future business concept of digital data driven business and expected role for the bank in its business model

Insight, Bot, Chat – a triple layered fintech based solution
09:50 - 10:15
Yair Grossman
Israel Discount Bank
Head of Group Strategy, Planning, Strategy Finance Division
Israel
10.15
Dialogue session: Data: everyone knows the destination but how to manage the journey?
Panelists:
10:15 - 10:30
Yohhei Yonei
Mizuho Bank
Senior Digital Strategist (Digital Innovation Department), Vice President Research Analyst
Singapore
Yair Grossman
Israel Discount Bank
Head of Group Strategy, Planning, Strategy Finance Division
Israel
Ozkan Aykut Demir
Pisano
Chief Executive Officer
United Kingdom
John Berry
Efma
Senior Advisor
United Kingdom

- To monetize or not: Making choices in an era of GDPRs and Cambridge Analyticas
- Big Data, big priorities, big projects and big problems with legacy infrastructure
- Leveraging data for better experience and giving customer back the control
- Are Big-Techs creeping into banks’ territory

10.30
Efma-Accenture DMI initiative
Dialogue with the winners of Efma-Accenture Distribution & Marketing Innovation Awards from Asia
10:30 - 11:00

- Presentation of the winners
- Panel discussion on innovation

11.00
Coffee break and networking
11.25
Channel and customer experience: is the battle already over or has just begun?
The distribution model of the future is different, better but more distant than expected
11:25 - 11:50
Lukas Czekajewski
mBank
Deputy Director of Direct Channels Sales and Service Department
Poland
Jakub Synowiec
mBank
Head of Customer Intelligence Division of CRM
Poland

- Disappointing march of digital channels after over 20 years
- There is no winner – growing complexity of distribution channels
- Customer experience spoiled by archaic banking category and incoming disruption

Building an outside-in modern banking distribution strategy
11:50 - 12:15
Paolo Barbesino
Emirates NBD
Head - Multichannel Banking
United Arab Emirates

- The two flaws of the optichannel doctrine: the opti, and the channel
- Mobile first and its long tail: why making a service available everywhere won’t pay off, when consumers expect this right on their mobile
- Poor customer experience tampers adoption: when consumers get frustrated in fulfilling a task, it’s very unlikely to gain them back
Designing for behavioral change: imagine how you want your customers to interact with you in a sustainable way, then validate whether this is realistic

Artificial intelligence and new communication tools: winning channel experience by combining the winning tools and technologies
12:15 - 12:40
Manish Shah
Kotak Mahindra Bank
Senior Vice President Digital Channels
India
Empathy as a strategy for digital transformation
12:40 - 12:55
Przemysław Wyszyński
Billennium
Sales & Business Development Director
Poland

- Why digital revolution should put human in the center
- Why clients are driven more by emotions, not by data
- Why empathy is key to a better customer experience.

12.55
Dialogue session: Channel and customer experience: is the battle already over or has just begun?
Panelists:
12:55 - 13:20
Paolo Barbesino
Emirates NBD
Head - Multichannel Banking
United Arab Emirates
Nicholas Chee
United Overseas Bank Group
Executive Director, Head of Digital & Group Channels & Digitalisation
Singapore
Jakub Synowiec
mBank
Head of Customer Intelligence Division of CRM
Poland
Manish Shah
Kotak Mahindra Bank
Senior Vice President Digital Channels
India
John Berry
Efma
Senior Advisor
United Kingdom

- Reimaging experience in the world of more digital, more data, demanding customers
- How to stay in the sweet spot of long-term winners?
- How to create and enhance value in mobile through sales and experience?
- How to enable new ways of consuming financial services?

13.20
Networking lunch
14.00
End of conference

For more details, contact:

Fahim.jpg (24 KB) Fahim uz Zaman
General Manager Middle East
fahim@efma.com
+33 1 47 42 69 77

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