46th Efma Congress: Banking Transformation

Conference
Lisbon
18 to 19 October 2018

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Thursday 18 October 2018

08.30
Welcome coffee and registration
09.00
Partnerships & collaboration: effectively collaborating with FinTechs/partners
Disrupting institutional banking via FinTech partnerships- Citi Fintech Case
09:00 - 09:25
Yolande Piazza
Citi FinTech
Chief Executive Officer
USA

- Finding the right partner for collaboration is essential
- Successful collaboration requires commitment and agility from FinTechs and incumbents


Speech followed by Q&A

Preparing your organisation to effectively collaborate with FinTechs/partners in an ecosystem environment
09:25 - 09:50
Giovanni-Luca Soma
Société Générale
Head of Europe - International Retail Banking
France

- Working in mutually beneficial partnerships with FinTechs: Fiduceo, TagPay
- Opening up business opportunities for the local FinTech ecosystem - Catalyst accelerator in India
- Transform to grow: a strategic plan to seize both internal and external opportunities in partnerships with FinTechs


Speech followed by Q&A

09.50
Panel Discussion moderated by John Berry, Efma
Partnerships & Collaboration with Fintechs/Partners
09:50 - 10:20
Yolande Piazza
Citi FinTech
Chief Executive Officer
USA
Giovanni-Luca Soma
Société Générale
Head of Europe - International Retail Banking
France
Kirsten Oppenländer
Deutsche Bank
Managing Director, Innovation & Design, Commercial Clients
Germany
10.20
Building a whole ecosystem of partnerships to accelerate transformation and innovation
Building a comprehensive ecosystem of partnerships to accelerate transformation and innovation
10:20 - 10:45
Kirsten Oppenländer
Deutsche Bank
Managing Director, Innovation & Design, Commercial Clients
Germany
10.45
Coffee Break
11.15
Incumbent perspective ING
Choosing the right partners to become the go-to platform
11:15 - 11:45
Bart Brouwer
ING Bank
Senior Strategist, Corporate Strategy
Netherlands
Olivier Guillaumond
ING Bank
Global Head of FinTechs
Netherlands

- Banks need to open up and establish partnerships in a platform world.
- Partnerships on corporate and business level to speed up the pace of innovation.
- The presentation will address how to define, choose, set up and manage these partnerships.
- Useful insights will be presented based on the ING experience with Fintech partnerships.


Speech followed by Q&A

11.45
Challenger Perspective N26
N26 FinTech HUB: choosing the best products with just one click and complete cost transparency
11:45 - 12:10
Max Schertel
N26
Head of Business Operations
Germany
12.10
PSD2 Aftermath: Realising Open banking and regulation opportunity
Turning PSD2 regulation into an opportunity
12:10 - 12:35
Sarah Häger
Nordea Bank
Head of Open Banking Community
Sweden

- Recap: The story of the development of a PSD2 open banking platform since autumn 2016
- Balancing the requirement of basic legal compliance with the desire to grasp new opportunities
- Building the community within B2D
- Going "beyond” open banking


Speech followed by Q&A

Creating digital ecosystems to effectively realise open banking & regulatory opportunities (PSD2)
12:35 - 13:00
Pol Navarro
TSB
Digital Transformation & Innovation Director
United Kingdom
13.00
Lunch
14.30
Fireside Chat with Hellenic Bank
Open banking: an evolution to "lifestyle banking"
14:30 - 14:55
Natasha Kyprianides
Hellenic Bank
Head of Omnichannel & Customer Experience
Cyprus
14.55
Driving adoptions of Emerging Technologies
STUDY PRESENTATION: AI: a key enabler to accelerate digital transformation
14:55 - 15:25
Monique Dahler
Microsoft
Director Worldwide Financial Services Industry, EMEA TZ and WW AI Lead
Netherlands

- Moving away from the hype and starting to create value
- Driving the evolution of financial services towards the intelligent bank through the rapid adoption of AI
- Harnessing the power of AI in delivering greater customer responsiveness


Speech followed by Q&A

Impact of AI on the future of banking
15:25 - 15:55
Pascal Huijbers
Fujitsu
Chief Technology Officer Large Accounts EMEIA
Netherlands
Emerging technologies as journey transformation enablers
15:55 - 16:15
Matthijs Eijpe
Backbase
Regional Director
Netherlands

- Eliminating pain points across the customer lifecycle
- Embracing infrastructure-based technology through APIs and platformification to reshape the future of the financial services industry
- Making the customer journey quick, convenient and seamless via design-based thinking and simple-to-follow user interfaces


Speech followed by Q&A

16.15
Coffee Break
16.45
New leadership & Governance
Transforming via diversity and inclusion leadership: recognising the shift in global understanding of D&I
16:45 - 17:10
Isabelle Conner
Generali
Group Chief Marketing & Customer Officer
Italy

- Benefiting from higher earnings through increased gender diversity
- Treating D&I as an ongoing initiative and using multiple practices and measures
- Ensuring leaders model diversity and inclusion
- Recognising the connection between innovation and D&I


Speech followed by Q&A

Rethinking governance for speed and systematic innovation
17:10 - 17:35
Hazal Ozguven
Turkiye Garanti Bankasi
SVP Organization and Process Development Manager
Turkey

- Compartmentalising management attention and resources with distinct models for innovation, growth and optimisation- 
- Clarifying decision-making powers for managing and sharing key capabilities – whether internal or externally-sourced
- Accelerating business cycle times and release frequency


Speech followed by Q&A

17.35
Panel Discussion moderated by John Berry, Efma
Embracing Organisational-wide Change Leadership to Become Champions of Change
17:35 - 17:50
Isabelle Conner
Generali
Group Chief Marketing & Customer Officer
Italy
Hazal Ozguven
Turkiye Garanti Bankasi
SVP Organization and Process Development Manager
Turkey
Laurie Shotton
Gartner UK
Research Director
United Kingdom
17.50
Digital leadership in FS
STUDY PRESENTATION: Providing insights into a new leadership and how it works in practice
17:50 - 18:20
Laurie Shotton
Gartner UK
Research Director
United Kingdom

- Rapidly responding to unanticipated opportunities and threats through enhanced employee autonomy and solutions devised and developed collaboratively
- People first: engaging and inspiring your workforce instead of managing work to let them participate actively
- Collaboration is the key to successful leadership in the digital age
- Deploying situational, role-based leadership to better tackle rapid changes and uncertainties
- Exploring new ways of measuring success in digital-driven organisations


Speech followed by Q&A

18.20
End of Day 1

Friday 19 October 2018

09.00
Strategies to successfully respond to disruptive business models
Transforming the operating model and maximising commercial bank value
09:00 - 09:30
Mauro Maschio
UniCredit
Executive Vice President, Head of E2E
Italy

- One Bank, One Unicredit Transform 2019 initiative to maximise synergies
- Pragmatic approach to digital to support Transform 2019
- Transformation of the operating model
- Adopting lean but steering centre


Speech followed by Q&A

Handelsbanken's business model and embracing digitalization
09:30 - 10:00
Stephan Erne
Svenska Handelsbanken
Chief Digital Officer
Sweden
10.00
Panel discussion moderated by John Berry
Customer Centricity & Trust
10:00 - 10:20
Stephan Erne
Svenska Handelsbanken
Chief Digital Officer
Sweden
Mauro Maschio
UniCredit
Executive Vice President, Head of E2E
Italy
10.20
Global Retail Transformation Observatory
STUDY PRESENTATION: 2018 Digital transformation observatory
10:20 - 10:50
Axel Reinaud
BCG
Senior Partner & Managing Director
France
10.50
Coffee Break
11.20
Building up Digital Ecosystems to Reshape the Future of FS Industry
Welcome to Sberbank’s digital ecosystem: becoming a real platform not just a product to satisfy comprehensive customer needs
11:20 - 11:45
Slava Ostrovskiy
Sberbank
Chief Digital Officer and Director of "Bank XXI"
Russian Federation

- Empowering your SME clients to become more agile and flexible via a cloud platform
- Offering non-financial value added services: Sberbank-Telecom, Segmento and Plazius
- Creating a leading e-commerce ecosystem within a joint-venture: partnership with Yandex


Speech followed by Q&A

Digital ecosystems – The digital revolution is transforming insurance
11:45 - 12:10
Jean-Marc Pailhol
Allianz SE
Head of Group Market Management & Distribution
Germany

- Providing a digital ecosystem of products and services to deliver what is important to customers – based on their needs
- Digital transformation driven by a fully digital ecosystem focusing on the customer, employees, business models and data
- Moving from traditional models to the digital insurance of the future


Speech followed by Q&A

Offering first banking platform for the digital economy - Technology partnerships with digital companies
12:10 - 12:35
Marko Wenthin
solarisBank
Co-founder, CCO and Board Member
Germany

- Filling a gap in the markets for FinTechs and e-commerce firms
- Services such as Lego bricks: partners to choose the required bricks and assemble customised solutions tailored to their business needs
- Developing new products and financial services while unlocking new opportunities and expanding existing business segments


Speech followed by Q&A

Creating a better banking ecosystem whilst providing customers with convenient experiences - Digital transformation at HDFC
12:35 - 13:00
Nitin Chugh
HDFC Bank
Country Head - Digital Banking and Personal Liabilities Products
India

- One journey: digital banking journey moving from providing convenience to an enhanced customer experience.
- HDFC's core value: a customer-centric focus when developing digital innovations
- Grasping key opportunities and challenges in a DT context
- Developing the right methodology when driving digital transformation
- Successful case studies and DT outlook


Speech followed by Q&A

13.00
Lunch
14.00
World Retail Banking Report
STUDY PRESENTATION: World Retail Banking Report 2018
14:00 - 14:25
Luis Batista
Capgemini
Head of ADM practice
Portugal
14.25
Panel discussion
Rising of New Business Models (aggregators, marketplace players, component specialists)
14:25 - 14:50
Jean-Marc Pailhol
Allianz SE
Head of Group Market Management & Distribution
Germany
Nitin Chugh
HDFC Bank
Country Head - Digital Banking and Personal Liabilities Products
India
Marko Wenthin
solarisBank
Co-founder, CCO and Board Member
Germany
Slava Ostrovskiy
Sberbank
Chief Digital Officer and Director of "Bank XXI"
Russian Federation
Luis Batista
Capgemini
Head of ADM practice
Portugal
14.50
Coffee Break
15.20
Embracing Plug & Play philosophy as key in open banking era
Making openness the cornerstone of business and IT architecture to speed up digital transformation
15:20 - 15:45
Mark Aldred
Auriga
Head of Sales
United Kingdom
Privacy-protected one-to-one collaboration for bank clients and advisors
15:45 - 16:00
Tobias Christen
DSwiss AG
CEO
Switzerland

- One-to-one collaboration features, enabling a simple and highly secure exchange of documents and information between bank advisors and their clients
- Security and privacy protection, integrated directly in the workflow
- Use case examples

16.00
Panel discussion
Envisioning the future of the industry now and then
16:00 - 16:50
Indrek Onnik
e-Estonia
Project Manager
Estonia
16.50
Closing Remarks
17.05
End of Day 2

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For more details, contact:

Jezabel.jpg (9 KB) Jezabel Chave
Event Manager
jezabel@efma.com
+33 1 47 42 52 72

Do you plan to attend with your team?  Good news, discounts apply for group registrations! 
Contact registration@efma.com now

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What delegates said at #EfmaCg16

"Excited of being on this Summit."

Charbel Bteish, Office Manager at the Retail Banking Division, Fransabank, Lebanon

What delegates said at #EfmaCg16

"A lot of interesting cases and inspirational ideas."

Antonella Indelicato, Head of Process and Lean Management, Credem Banca, Italy

What delegates said at #EfmaCg16

"Good panel of speakers. Good organisation. Good breakdown between private and affluent."

Horace Laudi, Executive Head BOV Centralised Operations, Bank of Valletta, Malta