Innovation Summit: Payments & Wallets

Conference
Lisbon
15 to 16 October 2018

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Monday 15 October 2018

08.00
Welcome coffee & registration
09.00
Payment becomes the center of Customer banking relationship
What is inside your customers’ brain?
09:00 - 09:30
Emel Temuçin
Yapi Kredi Bankasi
Innovation & Customer Experience Director
Turkey

- How does our brain make purchasing decissions?
- Is there a way to measure emotions and thoughts during payment transactions?
- Could science help us to build better payment journeys?

Enhancing customer experience through mobile payments
09:30 - 10:00
Miguel Angel Pozuelo Villar
CaixaBank Payments
Product Development Director
Spain

- Evolving consumer behaviour and payments ecosystem
- Delivering the most convenient experience to customers
- The added benefits of mobile payments
- New ways to pay
- What we can do as a bank to remain centre stage

Scaling the payments landscape – and everyone wants a piece
10:00 - 10:30
Chris Wood
Nedbank Group
Executive: Card Issuing and Payments – Nedbank Limited
South Africa

- The changing shape of payments
- The South African landscape 
- Innovating inside and outside the Bank
- New players, the real deal and the pretenders
- Platforms and rails 
- The way forward 

10.30
Coffee break & networking
11.00
Payment becomes the center of Customer banking relationship
Creative innovation: reinventing payments and the checkout experience
11:00 - 11:30
Nick Kerigan
Barclaycard
Managing Director - Future Payments
United Kingdom

- Taking a design-led approach to solving business problems
- Creating an innovation-focused culture in your organisation
- Experimentation and ‘Failing Fast’


Case Studies:
- Grab+Go: a payment concept that transforms a shopper’s smartphone into a ‘pocket checkout’
- Dine & Dash: ‘Just walk-out’ technology for restaurant diners – no more waiting for the bill.

How to harness innovation to win in payments?
11:30 - 12:00
Ohad Maimon
Leumi Card
Executive Vice President Business Development & Strategy
Israel

- With the payment's eco system constantly changing, and the entrance of GAFA into the payments arena, what are the options for banks to maintain their competitive edge in this landscape?
- Leumi Card, Israel's leading payment company will share insights from its experience and the way it has collaborated with fintech companies to disrupt the market.

Making banking great again in the face emerging social mobile payment
12:00 - 12:20
Guy Talmi
PayKey
CMO
Israel
Cezary Żmuda
ING Bank Śląski
UX Principal Expert, Chapter Leader of UX & design for Retail Banking
Poland

- How should traditional financial institutions protect themselves as social media companies increasingly enter the financial services space?
- Together with the renowned ING bank, PayKey will walk through a case study and show how they responded by transforming the mobile keyboard into the ultimate channel for financial services, information, and communication.

12.20
Lunch
13.45
Migrating to a cashless society. How, what, with whom?
Introducing frictionless payments for Malaysia
13:45 - 14:15
Kalyani Balakrishnan Nair
Maybank
EVP, Head of Virtual Banking & Payments
Malaysia

- Moving from pure friction to zero friction
- Payment trends in Malaysia – what do they tell us?
- How do we re-think payments from the ground up?
- Evolution of payment cards & merchant acceptance
- Maybank’s new digital payment offerings – M2U Pay & QRPay
- Moving the nation forward to a cashless society

Engage with modern online payment via credit
14:15 - 14:30
Joao Lima Pinto
ITSector
CEO
Portugal

- Why make online payments with Credit Cards and high interest rates?
- The importance of avoiding frustration of credit refusal face-to-face
- Online Payments for bank and non-bank’s customers through Credit
- Strategy to acquire new customers

Open banking in practice and Fintech partnerships
14:30 - 15:00
Emma Strömfelt
Swedbank
Head of Digital Innovation
Sweden

- Open Banking as the next innovation strategy. Why and how?
- Lessons learned from Bank & Fintech partnerships

Giving consumers SUPERPOWERS
15:00 - 15:30
Mikael Oldebäck
Klarna
Head of Commercial Offering at Klarna
Sweden

- Why does it matter?
- What superpowers do people want?
- How can we give it to them?

15.30
Coffee break & networking
16.00
Migrating to a cashless society. How, what, with whom?
Securing the cashless world – The art of juggling
16:00 - 16:15
Yossi Geller
Paygilant
VP Marketing
Israel
Digital payments: The invisibility challenge
16:15 - 16:25
Ricardo Chaves
SIBS
Chief Commercial Officer
Portugal

- The challenge of delivering a distinctive seamless experience…
- … in times of an increasing variety of digital solutions and fragmentation, spread around multiple apps and platforms.
- Recovering the payments simplicity involves creating new integrated solutions, with new consumption journeys, seamless, secure and comfortable, “invisible” to the consumer

Cashless in Poland, via the m-banking app
16:25 - 17:35
Dariusz Mazurkiewicz
Polski Standard Platnosci
CEO
Poland

- Mobile payments & mobile banking- strategic synergies
- Multichannel mobile payments platform as the key for rapid adoption 
- BLIK experience based on Polish banking sector alliance in mobile payments & P2P

How demonetisation helped India in adoption of digital payments?
16:35 - 16:45
Sandeep Indurkar
ICICI Bank
New Age Digital Payments Head - Internet Banking & Mobile Banking Group
India
Panel session: migrating to a cashless society. Benefits, challenges, winners, losers
16:45 - 17:05
Ricardo Chaves
SIBS
Chief Commercial Officer
Portugal
Dariusz Mazurkiewicz
Polski Standard Platnosci
CEO
Poland
Sandeep Indurkar
ICICI Bank
New Age Digital Payments Head - Internet Banking & Mobile Banking Group
India
Joint Efma/Infosys-Edgeverve/The Digital Banking Report study presentation. 10th edition of the Innovation in Retail banking report
17:05 - 17:35
Jim Marous
The Financial Brand
Owner and Publisher of Digital Banking Report, Co-Publisher of The Financial Brand
USA
Ram Devanarayanan
Infosys Finacle
Head of Solution Consulting
United Kingdom

Accelerating time-to-revenue for your digital banking initiatives


- Take advantage of Open APIs to drive growth and collaboration with digital players like Google and Facebook
- Leverage blockchain to achieve unprecedented efficiencies in trade and payments processes by creating permissioned networks with the business partners
- Elevate digital experiences by deploying unified engagement hub to power traditional and emerging channels
- Drive speed of business innovation and superior operational efficiencies with a digital core
- Leverage artificial intelligence and robotic process automation for driving awesome customer experiences and efficiencies

17.35
Cocktail & networking
18.35
End of day one

Tuesday 16 October 2018

08.15
Welcome coffee & registration
09.00
Blockchain and cryptocurrency
Bitcoin and blockchain: between money, digital gold, and payment systems
09:00 - 09:30
Ferdinando Ametrano
Milano Bicocca University
Adjunct Professor
Italy

- Scarcity in digital realm: the double-spending problem
- Blockchain and native digital asset
- Bitcoin as digital gold for a crypto economy
- The future of money

Technologies in payment: BlockChain, Cryptocurrency, Artificial Intelligence, Analytics
09:30 - 10:00
Henry R. Aguda
UnionBank of the Philippines
SEVP, Chief Technology and Operations Officer and Chief Transformation Officer
Philippines

- Short background on Unionbank
- Unionbank's cultural transformation
*Service innovation through human-centric design principles
*Artificial intelligence and analytics
*Shift to digital engagements
*BlockChain and cryptocurrency use in the banking sector
- Benefits of using technologies in payment

Innovating in the payment space: aiming for the “value point”
10:00 - 10:30
Joep Paemen
Flowdesignworks.com
Partner
Belgium

- Using the Value Point as a way to energize your innovating
- How an “Innovation Progression System” can help you
- Why a “Hybrid” approach to innovating seems to work best

Everyday payments
10:30 - 10:45
Miljan Stamenkovic
Kony
Regional VP Financial Services - Europe
Netherlands

- How digital is revolutionizing payments in the open-banking ecosystem
- What is a full range of payments from the digitally enabled account
- Everyday payments with cryptocurrencies today

10.45
Coffee break & networking
11.15
Blockchain and cryptocurrency
How real time payments and open banking are transforming banks operating and business model
11:15 - 11:45
Anders Olofsson
Finastra
EMEA Head of Payments
Sweden
Fredrik von Roth
Bankgirot
Key Account Manager
Sweden
Banks, Blockchain and payments : to disintermediate or to be disintermediated ? That’s the question
11:45 - 12:15
Dirk Hermans
KBC Group
Blockchain Solution Owner
Belgium

- Blockchain and store of value. First walk, then run
- Blockchain and payments; it’s not all magic
- Tokenisation: with or without banks ?

Providing financial inclusion using eWallets
12:15 - 12:45
Özkan Erener
VeriPark
CEO
Turkey
Gökay Darcan
Ziraat Bankasi
Program Manager
Turkey

- Providing easy payment plans to increase purchasing power
- Providing platform for coupons and discounts
- Providing new digital payment infrastructure for both credit card, debit card and P2P transfers
- Increasing bank revenue with microcredits
- New Way of Financial Inclusion for Millennials from ZiraatBank – Success Story

Panel session: Blockchain
12:45 - 13:05
Dirk Hermans
KBC Group
Blockchain Solution Owner
Belgium
Henry R. Aguda
UnionBank of the Philippines
SEVP, Chief Technology and Operations Officer and Chief Transformation Officer
Philippines

Session moderated by Professor Fernando Ametrano

AI Masterclass presentation: how to master Artificial Intelligence in Financial Services
13:05 - 13:10
13.10
Lunch
14.35
Digital wallets: what’s next?
The new age of payment: the Intesa Sanpaolo Digital Wallet
14:35 - 15:05
Massimo Tessitore
Intesa Sanpaolo
Head of Multichannel, Mobile Payment & E/M Commerce
Italy

- Our strategy : a digital wallet embedded in our app Isp mobile        
- Value proposition & key features of the digital wallet 
- Jiffy Pay experience (p2p and p2b)

UPI, an inter-operable payments system that has changed the Payments landscape in India
15:05 - 15:35
Sandeep Indurkar
ICICI Bank
New Age Digital Payments Head - Internet Banking & Mobile Banking Group
India
The practical guide made Yapı Kredi the most innovative Digital Bank of the World
15:35 - 16:05
Emel Temuçin
Yapi Kredi Bankasi
Innovation & Customer Experience Director
Turkey
16.05
Coffee break & networking
16.35
End of the event

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Take advantage of our affiliation with over a third of the world’s biggest banks!

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or +33 1 47 42 52 72

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We thank our partners


What delegates said at #EfmaInno17

"It gave a very good insight on where the banks are coming in the innovation arena."

Mike Sophie, Head of Retail - Retail Banking Strategic Business Unit, MCB, Mauritius 

What delegates said at #EfmaInno17

"Overall very good quality, some of the presentations were truly inspiring.  "

David Pisar, Risk model specialist, CSOB Ceskoslovenska Obchodni Banka, Czech Republic

What delegates said at #EfmaInno17

"The mixture of speakers is very well balanced. Major topics were very interesting. It helped me review my banks strategy. "

Ronald Zirka, Director of Marketing and Retail, Banque Libano-Française, Lebanon

What delegates said at #EfmaInno17

"Very inspiring. "

Makoto Shibata, Principal Analyst & Head of Global Innovation Team, Digital Innovation Division, Bank of Tokyo-Mitsubishi UFJ, Japan

What delegates said at #EfmaInno17

"Very good. "

Emmanuel Methivier, Chief Executive Officer, Credit Agricole, France

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For more details, contact:

Jezabel.jpg (9 KB) Jezabel Chave
Event Manager
jezabel@efma.com
+33 1 47 42 52 72