Innovation Summit: Payments & Wallets

15 to 16 October 2018

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Monday 15 October 2018

Welcome coffee & registration
Payment becomes the center of Customer banking relationship
What is inside your customers’ brain?
09:00 - 09:30
Emel Çuhacı
Yapi Kredi Bankasi
Innovation & Customer Experience Director

- How does our brain make purchasing decissions?
- Is there a way to measure emotions and thoughts during payment transactions?
- Could science help us to build better payment journeys?

Enhancing customer experience through mobile payments
09:30 - 10:00
Miguel Angel Pozuelo Villar
CaixaBank Payments
Product Development Director

- Evolving consumer behaviour and payments ecosystem
- Delivering the most convenient experience to customers
- The added benefits of mobile payments
- New ways to pay
- What we can do as a bank to remain centre stage

Scaling the payments landscape – and everyone wants a piece
10:00 - 10:30
Chris Wood
Executive: Card Issuing and Payments – Nedbank Limited
South Africa

- The changing shape of payments
- The South African landscape 
- Innovating inside and outside the Bank
- New players, the real deal and the pretenders
- Platforms and rails 
- The way forward 

Coffee break & networking
Payment becomes the center of Customer banking relationship
Creative innovation: reinventing payments and the checkout experience
11:00 - 11:30
Nick Kerigan
Managing Director - Future Payments
United Kingdom

- Taking a design-led approach to solving business problems
- Creating an innovation-focused culture in your organisation
- Experimentation and ‘Failing Fast’

Case Studies:
- Grab+Go: a payment concept that transforms a shopper’s smartphone into a ‘pocket checkout’
- Dine & Dash: ‘Just walk-out’ technology for restaurant diners – no more waiting for the bill.

How to harness innovation to win in payments?
11:30 - 12:00
Ohad Maimon
Executive Vice President Business Development & Strategy

- With the payment's eco system constantly changing, and the entrance of GAFA into the payments arena, what are the options for banks to maintain their competitive edge in this landscape?
- Leumi Card, Israel's leading payment company will share insights from its experience and the way it has collaborated with fintech companies to disrupt the market.

Making banking great again in the face emerging social mobile payment
12:00 - 12:20
Guy Talmi
Cezary Żmuda
ING Bank Śląski (Poland)
UX Principal Expert, Chapter Leader of UX & design for Retail Banking

- How should traditional financial institutions protect themselves as social media companies increasingly enter the financial services space?
- Together with the renowned ING bank, PayKey will walk through a case study and show how they responded by transforming the mobile keyboard into the ultimate channel for financial services, information, and communication.

Migrating to a cashless society. How, what, with whom?
Introducing frictionless payments for Malaysia
13:45 - 14:15
Kalyani Balakrishnan Nair
EVP, Head of Virtual Banking & Payments

- Moving from pure friction to zero friction
- Payment trends in Malaysia – what do they tell us?
- How do we re-think payments from the ground up?
- Evolution of payment cards & merchant acceptance
- Maybank’s new digital payment offerings – M2U Pay & QRPay
- Moving the nation forward to a cashless society

Engage with modern online payment via credit
14:15 - 14:30
João Lima Pinto

- Why make online payments with Credit Cards and high interest rates?
- The importance of avoiding frustration of credit refusal face-to-face
- Online Payments for bank and non-bank’s customers through Credit
- Strategy to acquire new customers

Open banking in practice and Fintech partnerships
14:30 - 15:00
Emma Heimonen
Head of Digital Innovation

- Open Banking as the next innovation strategy. Why and how?
- Lessons learned from Bank & Fintech partnerships

Giving consumers SUPERPOWERS
15:00 - 15:30
Mikael Oldebäck
Head of Commercial Offering at Klarna

- Why does it matter?
- What superpowers do people want?
- How can we give it to them?

Coffee break & networking
Migrating to a cashless society. How, what, with whom?
Securing the cashless world – The art of juggling
16:00 - 16:15
Yossi Geller
VP Marketing
Digital payments: The invisibility challenge
16:15 - 16:25
Ricardo Chaves
Chief Commercial Officer

- The challenge of delivering a distinctive seamless experience…
- … in times of an increasing variety of digital solutions and fragmentation, spread around multiple apps and platforms.
- Recovering the payments simplicity involves creating new integrated solutions, with new consumption journeys, seamless, secure and comfortable, “invisible” to the consumer

Cashless in Poland, via the m-banking app
16:25 - 17:35
Dariusz Mazurkiewicz
Polski Standard Platnosci

- Mobile payments & mobile banking- strategic synergies
- Multichannel mobile payments platform as the key for rapid adoption 
- BLIK experience based on Polish banking sector alliance in mobile payments & P2P

How demonetisation helped India in adoption of digital payments?
16:35 - 16:45
Sandeep Indurkar
New Age Digital Payments Head - Internet Banking & Mobile Banking Group
Panel session: migrating to a cashless society. Benefits, challenges, winners, losers
16:45 - 17:05
Ricardo Chaves
Chief Commercial Officer
Dariusz Mazurkiewicz
Polski Standard Platnosci
Sandeep Indurkar
New Age Digital Payments Head - Internet Banking & Mobile Banking Group
Joint Efma/Infosys-Edgeverve/The Digital Banking Report study presentation. 10th edition of the Innovation in Retail banking report
17:05 - 17:35
Jim Marous
The Financial Brand
Owner and Publisher of Digital Banking Report, Co-Publisher of The Financial Brand
Ram Devanarayanan
Infosys Finacle
Head of Solution Consulting
United Kingdom

Accelerating time-to-revenue for your digital banking initiatives

- Take advantage of Open APIs to drive growth and collaboration with digital players like Google and Facebook
- Leverage blockchain to achieve unprecedented efficiencies in trade and payments processes by creating permissioned networks with the business partners
- Elevate digital experiences by deploying unified engagement hub to power traditional and emerging channels
- Drive speed of business innovation and superior operational efficiencies with a digital core
- Leverage artificial intelligence and robotic process automation for driving awesome customer experiences and efficiencies

Cocktail & networking
End of day one

Tuesday 16 October 2018

Welcome coffee & registration
Blockchain and cryptocurrency
Bitcoin and blockchain: between money, digital gold, and payment systems
09:00 - 09:30
Ferdinando Ametrano
Milano Bicocca University
Adjunct Professor

- Scarcity in digital realm: the double-spending problem
- Blockchain and native digital asset
- Bitcoin as digital gold for a crypto economy
- The future of money

Technologies in payment: BlockChain, Cryptocurrency, Artificial Intelligence, Analytics
09:30 - 10:00
Henry R. Aguda
Union Bank of the Philippines
SEVP, Chief Technology and Operations Officer and Chief Transformation Officer

- Short background on Unionbank
- Unionbank's cultural transformation
*Service innovation through human-centric design principles
*Artificial intelligence and analytics
*Shift to digital engagements
*BlockChain and cryptocurrency use in the banking sector
- Benefits of using technologies in payment

Innovating in the payment space: aiming for the “value point”
10:00 - 10:30
Joep Paemen

- Using the Value Point as a way to energize your innovating
- How an “Innovation Progression System” can help you
- Why a “Hybrid” approach to innovating seems to work best

Everyday payments
10:30 - 10:45
Miljan Stamenkovic
VP Financial Services - EMEA

- How digital is revolutionizing payments in the open-banking ecosystem
- What is a full range of payments from the digitally enabled account
- Everyday payments with cryptocurrencies today

Coffee break & networking
Blockchain and cryptocurrency
How real time payments and open banking are transforming banks operating and business model
11:15 - 11:45
Anders Olofsson
EMEA Head of Payments
Fredrik von Roth
Key Account Manager
Banks, Blockchain and payments : to disintermediate or to be disintermediated ? That’s the question
11:45 - 12:15
Dirk Hermans
KBC Group
Head of Blockchain Lab

- Blockchain and store of value. First walk, then run
- Blockchain and payments; it’s not all magic
- Tokenisation: with or without banks ?

Providing financial inclusion using eWallets
12:15 - 12:45
Özkan Erener
Gökay Darcan
Ziraat Bankasi
Program Manager

- Providing easy payment plans to increase purchasing power
- Providing platform for coupons and discounts
- Providing new digital payment infrastructure for both credit card, debit card and P2P transfers
- Increasing bank revenue with microcredits
- New Way of Financial Inclusion for Millennials from ZiraatBank – Success Story

Panel session: Blockchain
12:45 - 13:05
Dirk Hermans
KBC Group
Head of Blockchain Lab
Henry R. Aguda
Union Bank of the Philippines
SEVP, Chief Technology and Operations Officer and Chief Transformation Officer

Session moderated by Professor Fernando Ametrano

AI Masterclass presentation: how to master Artificial Intelligence in Financial Services
13:05 - 13:10
Digital wallets: what’s next?
The new age of payment: the Intesa Sanpaolo Digital Wallet
14:35 - 15:05
Massimo Tessitore
Intesa Sanpaolo
Head of Multichannel

- Our strategy : a digital wallet embedded in our app Isp mobile        
- Value proposition & key features of the digital wallet 
- Jiffy Pay experience (p2p and p2b)

UPI, an inter-operable payments system that has changed the Payments landscape in India
15:05 - 15:35
Sandeep Indurkar
New Age Digital Payments Head - Internet Banking & Mobile Banking Group
The practical guide made Yapı Kredi the most innovative Digital Bank of the World
15:35 - 16:05
Emel Çuhacı
Yapi Kredi Bankasi
Innovation & Customer Experience Director
Coffee break & networking
End of the event

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Take advantage of our affiliation with over a third of the world’s biggest banks!

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or +33 1 47 42 52 72

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We thank our partners

What delegates said at #EfmaInno17

"It gave a very good insight on where the banks are coming in the innovation arena."

Mike Sophie, Head of Retail - Retail Banking Strategic Business Unit, MCB, Mauritius 

What delegates said at #EfmaInno17

"Overall very good quality, some of the presentations were truly inspiring.  "

David Pisar, Risk model specialist, CSOB Ceskoslovenska Obchodni Banka, Czech Republic

What delegates said at #EfmaInno17

"The mixture of speakers is very well balanced. Major topics were very interesting. It helped me review my banks strategy. "

Ronald Zirka, Director of Marketing and Retail, Banque Libano-Française, Lebanon

What delegates said at #EfmaInno17

"Very inspiring. "

Makoto Shibata, Principal Analyst & Head of Global Innovation Team, Digital Innovation Division, Bank of Tokyo-Mitsubishi UFJ, Japan

What delegates said at #EfmaInno17

"Very good. "

Emmanuel Methivier, Chief Executive Officer, Credit Agricole, France

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For more details, contact:

Jezabel.jpg (9 KB) Jezabel Chave
Event Manager
+33 1 47 42 52 72