Retail Banking Summit in Middle East

Conference
Dubai
13 February 2018

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Tuesday 13 February 2018

08.30
Welcome coffee and registration
09.00
Opening session
Opening speech
09:00 - 09:05
Vincent Bastid
Efma
CEO
France
Innovation: the 2018 leading trends
09:05 - 09:35
Julian Skan
Accenture
Senior Managing Director
United Kingdom
09.35
Customer experience in the digital world
Digital transformation journey: our path towards a “wow” customer experience
09:35 - 10:00
Massimo Tessitore
Intesa Sanpaolo
Head of Multichannel
Italy

- Customer journey as the cornerstone of an effective experience transformationm
- One click, one second to buy: the mantra of the mobile customer experience
- The unique payment experience: one single gesture for both online and offline transactions

The art of changing: from within and from outside
10:00 - 10:25
Amran Hassan
Maybank
Head, Corporate Development & Innovation
Malaysia

- Why we are doing it?
- What we are doing?
- How we are doing it?

10.25
PANEL DISCUSSION: Customer experience in the digital world: How to recreate user experience in the digital world for improving and enhancing customer loyalty and share of world?
Panelists:
10:25 - 10:50
Massimo Tessitore
Intesa Sanpaolo
Head of Multichannel
Italy
Vincent Bastid
Efma
CEO
France
Amran Hassan
Maybank
Head, Corporate Development & Innovation
Malaysia
Rudy Kawmi
Finastra
Digital Transformation Leader
United Arab Emirates
Fahim uz Zaman
Efma
General Manager, Middle East
Pakistan
10.50
Coffee break and networking
11.15
Deploying data and segmentation strategies for success in digital world
Making big data work in digital banking
11:15 - 11:40
Jerzy Zań
Alior Bank
Managing Director of Digital Banking and Remote Sales Division
Poland

- Customer segmentation & personalized marketing
- Risk management, cybersecurity & fraud control
- Channel journey & customers centric eBanking

From preference to passion for banking - building a lifestyle digital bank -Liv.
11:40 - 12:05
Jayash Patel
Emirates NBD
Head of Liv. Digital Bank
United Arab Emirates

- Who the customer is over what they have
- Building ecosystem banking
- Challenging from within

How to digitalize card customers world
12:05 - 12:25
Erkut Tasdemir
Intertech
Head of Product & Service Sales Department
Turkey
12.25
PANEL DISCUSSION: How to do data and segmentation strategy right to achieve success in digital world
Panelists:
12:25 - 12:50
Jerzy Zań
Alior Bank
Managing Director of Digital Banking and Remote Sales Division
Poland
Eleni Kitra
Facebook
Head of Automotive & Financial Services, MENAP
United Arab Emirates
Amit Malhotra
Commercial Bank of Dubai
General Manager - Personal Banking Group
United Arab Emirates
Jocelyne Chahwan
Blom Bank
Deputy General Manager- Head of Retail Banking
Lebanon
Julian Skan
Accenture
Senior Managing Director
United Kingdom
12.50
Lunch and networking
14.00
Re-imagining sales and customer loyalty in the digital world
Digital is (not) broken!
14:00 - 14:25
Jacek Iljin
mBank
Managing Director for Retail Banking Sales and Business Process
Poland

- Reasons why customers are reluctant to switch to direct channels to purchase next financial product
- Designing and healing your digital sales experience
- Let data inspire a bullseye transaction with the customer

From ‘transactions’ to ‘connections’: Using digital innovations to enrich human interactions
14:25 - 14:50
Petr Klimes
Abu Dhabi Islamic Bank
Global Head of Marketing
United Arab Emirates

- what customers actually value in their banking experience
- community based banking proposition
- transforming branch experience – ADIB Express

14.50
PANEL DISCUSSION: Re-imagining sales, customer loyalty in digital world: Can you still teach new tricks to old dog?
Panelists:
14:50 - 15:20
Jacek Iljin
mBank
Managing Director for Retail Banking Sales and Business Process
Poland
Petr Klimes
Abu Dhabi Islamic Bank
Global Head of Marketing
United Arab Emirates
Fadi Chalouhi
Kuwait Finance House
Group General Manager Retail Banking
Kuwait
Fahim uz Zaman
Efma
General Manager, Middle East
Pakistan
15.20
Coffee break and networking
15.50
Collaborate to succeed: the hows and why of partnerships in digital world
Session by Accenture & Fintech Hive
15:50 - 16:10
Raja Al Mazrouei
Fintech Hive
Executive Vice President
United Arab Emirates
Julian Skan
Accenture
Senior Managing Director
United Kingdom
Rise of new banking
16:10 - 16:35
Ģirts Bērziņš
Swedbank Latvia
Member of Board, Head of Digital Banking Strategy
Latvia

- Raise of the 3rd channel for customer service
- Changing model - from ego system to eco system in banking

Is digital bank only for millennials
16:35 - 17:00
Subroto Som
Mashreq Bank
EVP and Group Head of Retail Banking
United Arab Emirates
17.00
PANEL DISCUSSION: Collaboration for success in the digital world: The whys and hows of partnership amongst the banks and with the fintechs
Panelists:
17:00 - 17:25
Ģirts Bērziņš
Swedbank Latvia
Member of Board, Head of Digital Banking Strategy
Latvia
Subroto Som
Mashreq Bank
EVP and Group Head of Retail Banking
United Arab Emirates
Suvo Sarkar
Emirates NBD
Senior Executive Vice President & Group Head - Retail Banking & Wealth Management
United Arab Emirates
Sanjay Malhotra
Dubai Islamic Bank
Chief Digital Officer
United Arab Emirates
Julian Skan
Accenture
Senior Managing Director
United Kingdom
17.25
End of conference

For more details, contact:

 Jezabel.jpg (9 KB)   Jezabel Chave
   Event Manager
   jezabel@efma.com
   +33 1 47 42 52 72

What delegates said at #EfmaDubai17

"Great event, some very good presentations."

Ibrahim Iqbal, Senior Vice President, Head of Customer Innovation, Dubai Islamic Bank, United Arab Emirates

What delegates said at #EfmaDubai17

"Very well organized. Great panel and speakers."

Harish Gurpur, Vice President, Head of PRB Sales & Distribution, Emirates NBD, United Arab Emirates

What delegates said at #EfmaDubai17

"Very professional & very interesting speakers, very valuable."

Arno von Helden, Head: Forex Product, CIB Global Markets, Standard Bank Group, South Africa

 

We thank our partners


Do you plan to attend with your team?  Good news, discounts apply for group registrations! 
Contact registration@efma.com now

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