Retail Banking Summit in Asia 2017

Conference
Singapore
8 to 9 November 2017

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Wednesday 08 November 2017

09.00
Pre conference Customer Experience Session
Customer Experience Delivery
09:00 - 11:00
John Berry
Efma
CEO
United Kingdom
Day 01
11.30
Pre conference lunch and networking
12.30
Global trends in banking innovation
Opening Address
12:30 - 12:35
Vincent Bastid
Efma
CEO
France
Innovation: the 2017 leading trends
12:35 - 13:05
Alex Trott
Accenture
Managing Director, Financial Services Partner (Hong Kong)
Hong Kong
Digital with a human touch
13:05 - 13:30
Amit Arora
Standard Chartered Bank Singapore
Global Head, Digital Programmes & Regional Head, Digital Banking ASEAN and South Asia (ASA)
Singapore

- Standard Chartered in digital
- A day without money
- New business models for connected customers


 

What is digital transformation today?
13:30 - 13:55
Sandeep Lal
DBS Bank Singapore
Head of Digital, Consumer Banking Group
Singapore
13.55
Dialogue Session: Global trends in banking innovation
Panellists:
13:55 - 14:15
Sandeep Lal
DBS Bank Singapore
Head of Digital, Consumer Banking Group
Singapore
Amit Arora
Standard Chartered Bank Singapore
Global Head, Digital Programmes & Regional Head, Digital Banking ASEAN and South Asia (ASA)
Singapore
Michael Lor
Efma
Senior Advisor, Asia Pacific
Malaysia
14.15
Coffee break and networking
14.40
Digital transformation: how can banks in Asia achieve it?
The art of changing: from within and from outside
14:40 - 15:05
Amran Hassan
Maybank
Head, Corporate Development & Innovation
Malaysia

- Why we are doing it?
- What we are doing?
- How we are doing it?

Digital transformation: the where, what and how
15:05 - 15:30
Christian Roland
Siam Commercial Bank
FEVP Head of Transformation
Thailand

- Where: digital vision and strategy
- What: customer engagement and journeys
- How: the “hard and the soft” – technology and culture

Next level mobile banking
15:30 - 15:55
Miljan Stamenkovic
Backbase
Regional Sales Director
Netherlands
15.55
Dialogue Session: Digital transformation: how can banks in Asia achieve it?
Panellists:
15:55 - 16:15
Amran Hassan
Maybank
Head, Corporate Development & Innovation
Malaysia
Christian Roland
Siam Commercial Bank
FEVP Head of Transformation
Thailand
Miljan Stamenkovic
Backbase
Regional Sales Director
Netherlands
Michael Lor
Efma
Senior Advisor, Asia Pacific
Malaysia

-The need to become obsessed about the customer
-Demonstrating customer obsession in your own behaviours
-The evolution of leadership and culture
-Transforming the IT legacy infrastructure
-Getting ready for future disruptive scenarios:
-How BigTechs and platformification can lead to a fundamental shift in the industry

16.15
Coffee break and networking
16.40
Omnichannel strategies and sales through digital channels: perspectives for Asia
Digital Sales Enablement Program
16:40 - 17:05
Kanags Surendran
CIMB (Malaysia)
Managing Director & Head Digital Banking
Malaysia
From preference to passion for banking - building a lifestyle digital bank -Liv.
17:05 - 17:30
Jayash Patel
Emirates NBD
Head of Liv. Digital Bank
United Arab Emirates

- Who the customer is over what they have
- Building ecosystem banking
- Challenging from within

17.30
Dialogue Session: Omnichannel strategies and sales through digital channels: perspectives for Asia
Panellists:
17:30 - 17:50
Kanags Surendran
CIMB (Malaysia)
Managing Director & Head Digital Banking
Malaysia
Michael Lor
Efma
Senior Advisor, Asia Pacific
Malaysia
Jayash Patel
Emirates NBD
Head of Liv. Digital Bank
United Arab Emirates

- How are banks adapting to meet the needs of customers through their distribution channels?
- What role is new technology playing in this shift?
- How to transform weaknesses into strengths by optimizing or reinventing the distribution models and leveraging existing assets and channels for business?
- What does the future of distribution look like?

Thursday 09 November 2017

Day 02
08.30
Welcome coffee and networking
09.00
Big data, analytics and generating new revenue streams: what is the way forward for Asian banks?
Rome wasn’t built in a day: Successful big data transformations don’t happen overnight
09:00 - 09:25
Paul Cobban
DBS Bank Singapore
Chief Data and Transformation Officer
Singapore

- How can they start their transformation programme?
- What do they need to be mindful of?
- Is focusing entirely on the data they have the answer?

New species Digisapiens: some hints from DenizBank for reaching them!
09:25 - 09:50
Gürhan Çam
DenizBank
Deputy CDO & President to Innovation Committee
Turkey

- Digisapien
- FinTech banking
- IoT banking
- Ecosystem banking
- DenizBank innovation culture

09.50
Dialogue Session: Big data analytics and generating new revenue streams: what is the way forward for Asian banks?
Panellists
09:50 - 10:10
Paul Cobban
DBS Bank Singapore
Chief Data and Transformation Officer
Singapore
John Berry
Efma
CEO
United Kingdom
Gürhan Çam
DenizBank
Deputy CDO & President to Innovation Committee
Turkey

- Why gathering insights and deploying knowledge gathered from customer data is going to be critical for banks to create and maintain advantage for themselves?
- What banks can learn from the Bigtech giants in terms of create the architecture and platform for gathering the customer knowledge and profitably deploying it?
- How banks in Asia can manage the challenge of availability of limited information about the customers?

10.10
Dialogue with DMI award winners
Panellists:
10:10 - 10:40
Divyesh Vithlani
Accenture
Head of Financial Services for ASEAN
Singapore
Amran Hassan
Maybank
Head, Corporate Development & Innovation
Malaysia
Dedy Lim
OCBC
VP
Singapore
Neal Cross
DBS Bank Singapore
CIO
Singapore
10.40
Coffee break and networking
11.05
Digital transformation of SME banking business: lessons to be learned by Asia
Using customer-centric innovation to deliver fast, simple and responsive solutions
11:05 - 11:30
Joel Kornreich
Alliance Bank Malaysia Berhad
Group CEO
Malaysia

- Alliance Bank’s journey in using innovation to deliver fast, simple and responsive solutions that are aligned to our customers’ best interests

The SME future platform
11:30 - 11:55
Supaneewan Chutrakul
Kasikornbank
First Senior Vice President - Retail Business Division
Thailand
11.55
Dialogue Session: Digital transformation of SME banking business: lessons to be learned by Asia
Panellists:
11:55 - 12:15
Supaneewan Chutrakul
Kasikornbank
First Senior Vice President - Retail Business Division
Thailand
John Berry
Efma
CEO
United Kingdom
Joel Kornreich
Alliance Bank Malaysia Berhad
Group CEO
Malaysia

-“Clash of clans”: traditional business banks vs. the newcomers
- New relationship models: getting closer to the customer with less banking
- What are the best new strategies for improving SME acquisition?
- What are the basic needs of SMEs? What do they expect from a bank?
- What additional, non-financial services are SMEs willing to pay for? How much would they spend on a complex package including advisory, accounting, documents storage, co-working branches or communities?

12.15
Lunch and networking
13.15
Fintechs, APIs and the new world of open banking: How to do it right?
Defining banking through open API architecture and digital partnerships
13:15 - 13:40
Alice Fok
Citibank Singapore
Customer Franchise Director
Singapore

- Banks will have to reinvent how they work and what they deliver due to shift in consumers' behaviour paradigm.
- Need of building a business that is forward-compatible by accelerating investments in new digital ecosystem.
- Open API architecture and collaboration with FinTech companies and consumer brands across the globe, to further accelerate innovative client management and banking services.

Case study on building a new Corporate Innovation Lab inside top 4 Australian bank
13:40 - 14:05
Humphrey Laubscher
Australia Post
Lead Product Manager at AusPost Emerging Digital Products Team
Australia

- Lessons learnt from setting the wrong corporate innovation metrics and how to set the right ones
- Lessons learnt from implementing innovation frameworks but hiring the wrong people to implement it
- Lean startup, design thinking and agile software development to work in a low cost but high learn environment

14.05
Dialogue Session: FinTechs, APIs and new world of open banking: how to do it right?
Panellists:
14:05 - 14:25
Humphrey Laubscher
Australia Post
Lead Product Manager at AusPost Emerging Digital Products Team
Australia
Alice Fok
Citibank Singapore
Customer Franchise Director
Singapore
George Beatty
Efma
Senior Advisor & Regional Manager for Australia and New Zealand
Australia
14.25
Discovering and targeting new customer segments
Digitalize BRI core in micro & consumer business
14:25 - 14:50
Kaspar Situmorang
Bank Rakyat Indonesia
Executive Vice President of Digital Center of Excellence BRI
Indonesia

- Empowering account officer (Mantri) / micro loan officer
- Customer centric approach by simplifying & re-engineering business process in loan processing.
- Integrating partner ecosystem.

SimSim: a radical new design for the 21st Century
14:50 - 15:15
M. Mudassar Aqil
Telenor Microfinance Bank
Chief Executive Officer
Pakistan

- Free payments are the catalyst to fundamentally change how we consume financial services
- Platform design with a social hook for viral effect
- Incumbent banks are at an inherent disadvantage due to their vested interests in the status quo

15.15
Dialogue Session: Discovering and targeting new customer segments
Panellists:
15:15 - 15:35
M. Mudassar Aqil
Telenor Microfinance Bank
Chief Executive Officer
Pakistan
Kaspar Situmorang
Bank Rakyat Indonesia
Executive Vice President of Digital Center of Excellence BRI
Indonesia
Fahim uz Zaman
Efma
General Manager, Middle East
United Arab Emirates

- What changes does the migration to mobile wallet bring for consumers, merchants, P2P & others?
- How should providers manage their accounts, loyalty programmes and other services?
- Are merchants willing to pay more, and for which value added services?
- Examples of some of the best practices used around the world
- A review of the initiatives, successes and failures, and teachings from mature economies
- Is the emergence of apps such as ApplePay just an incremental evolution, or can we expect changes in the business model?
- Added value services beyond the basic payment
- Digital ID, cybersecurity, data and its monetisation

15.35
Coffee break and networking
16.00
Artificial intelligence, robotics and machine learning: what is in for banks in Asia?
Innovation with MUFG
16:00 - 16:25
Kazuya Sakakibara
au Jibun Bank Corporation
Executive Officer, Head of Innovation
Japan
Makoto Shibata
FINOLAB
Head of FINOLAB
Japan

- Open innovation by MUFG
- FX rate prediction with AI
- Other Jibun Bank cases

Journey of transforming our business - case of Mizuho's API, blockchain
16:25 - 16:50
Daisuke Ogawa
Mizuho Financial Group
Digital Strategist, Open Innovation Team
Japan

- Our notable blockchain/DLT cases especially collaboration with our corporate customers
- Visions and next step for integrating blockchain/DLT into actual business

16.50
Dialogue Session: Artificial intelligence, robotics and machine learning: what is in for banks in Asia?
Panellists:
16:50 - 17:10
Daisuke Ogawa
Mizuho Financial Group
Digital Strategist, Open Innovation Team
Japan
Neal Cross
DBS Bank Singapore
CIO
Singapore
John Berry
Efma
CEO
United Kingdom
Makoto Shibata
FINOLAB
Head of FINOLAB
Japan
17.10
Wrap-up Session

17:10 - 17:25
George Beatty
Efma
Senior Advisor & Regional Manager for Australia and New Zealand
Australia
17.25
End of conference

We thank our Co-Host


We thank our partners


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What delegates said at #EfmaAsia17

"Thank You for the arrangement. It's really a good event."

Chatrudee  Ngamvalairatt, EVP Customer Centric Strategy, Corporate Strategy and  Planning Group , Bank of Ayudhya PCL, Thailand

What delegates said at #EfmaAsia17

"Thank you so much for the Efma invitation. We did learn a lot and we look forward to getting the presentation materials."

Teresita Uy-Sebastian, SVP, Philippine National Bank, Philippine 

What delegates said at #EfmaAsia17

"It was a pleasure to present at the Efma summit in Singapore last week. Great audience and organization - well done! I am looking forward to our  collaboration in 2018."

Miljan Stamenkovic, Regional Sales Director, Backbase, Netherland

 

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