Mobile Banking and Digital Wallet Summit

23 to 24 February 2017

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Thursday 23 February 2017

Future of wallets and banking, opportunities of PSD2
What is the future of retail banking after PSD2
09:00 - 09:25
Vincent Bastid

- PSD2 will cause the retail banking landscape to be more open, fragmented and competitive
- The impact on retail banking revenues could be material, but uneven
- Banks must act now
- Example of different strategies to play the game along these new rules

Our vision on the future of payments
09:25 - 09:50
Joan Morla Tomas
Head of Payments

- The context: a large variety of disruptive initiatives, based on the technology of banking competitors and new players
- The mobile, as the center of interaction in real time with the customer
- Defining a strategy in a landscape of multiple payment services
- The role of banks and fintechs: partnership
- PSD2: opening a whole new set of opportunities

Questions and answers
09:50 - 10:05
Coffee break and networking
Beyond payment, adding value(s)
Payments Innovations - Converged Wallets
10:35 - 10:50
Maris Cakste
Director of Sales

- History - from coins to converged payments
- Evolution of the mobile and online payments
- Convergence of payments into converged wallets
- Case study

Stop fraud, not your customers - Seamless Authentication Using Behavioral Biometrics
10:50 - 11:05
Ran Shulkind
Secured Touch
Co-Founder and CPO

- Enhance digital experience with seamless authentication
- Reduce false positive fraud alerts
- Quickly detect compromised user credentials 
- Differentiate human vs. non-human traffic.

Digital Wallet for new customer journeys
11:05 - 11:30
Nicolas Houdant
BNP Paribas Bank
Head of Business & Change / Retail Mobile Wallet / Wa project

- Context & Challenges
- New Integrated Services Platforms: convictions & beliefs
- First insights on Retail activity following the launch of WA

The way forward in payments: solving a problem
11:30 - 11:55
Teresa Mesquita
Product Management Director

- What are consumer expectations in a payment method?
- What are the challenges for merchants to accept payments?
- Creating value by linking consumer expectations and merchant needs

Questions and answers
11:55 - 12:15
Lunch and networking
Digital: better, faster, higher?
Speed dating learnings applied to banking millennials
13:45 - 14:10
Maria José Jordá García
BBVA Group (BBVA Spain)
Head of Digital & Customer Experience

- Love relationships and banking relationships: how millennials are redefining the decision making process
- Keys for connecting with millennials and, ultimately, with digital customers of any generation
- A journey through the desires and aspirations of millennials that are shaping new banking expectations

Adapting to the changing payments landscape
14:10 - 14:35
Scott Abrahams
SVP, Business Development
United Kingdom

- Mobile is changing the way consumers shop – how can banks and retailers adapt?
- How can payments innovation benefit consumers, banks and issuers?
- Best practices from Mastercard and its partners around the world

Let’s snap together like two Legos: how PSD2 could change mobile banking apps
14:35 - 15:00
Tamás Braun
Head of Sales and Business Development

- Are you proactive or reactive?
- Is your technology ready for agile and flexible developments?
- What matters in mobile banking now
- New revenue models

Digital payment ecosystem and Isbank’s digital payment solutions
15:00 - 15:25
Halim Memis
Digital Payment Professional

- World digital payment ecosystem
- Critical success factors for digital payment solutions
- Isbank’s digital payment solutions
- What’s next in digital payments?

Questions and answers
15:25 - 15:45
Coffee break and networking
Agile FinTechs: giving banks the tools to compete in a digital world
A mobile-centric Core Banking System: the future of retail banking
16:15 - 16:30
Yves Eonnet

- A strategic choice: Real-time, operator agnostic, in the cloud, SaaS
- Universal payments: A contactless payment solution that works with any mobile phone
- The power of spinoffs: Develop a new banking product, launch a pilot, observe, adjust and scale
- From Vaults to Ecosystems: Offer payment solutions to major players of the local economy
- Case study: Tackling financial inclusion in the Democratic Republic of Congo with the Trust Merchant Bank

Mobile Wallets - Bridging the gap between security and adoption
16:30 - 16:45
Ziv Cohen

- Disruptive technology designed to protect mobile wallet transactions against fraudulent attacks.
- Paygilant enables frictionless mobile payment experience, triggering an immediate authentication only upon a suspicious fraudulent attempt.
- Mobile wallet providers benefit from a reduction in fraud risk and losses while enhancing their customers experience and cutting operational cost.

Behavioral Biometrics: Trends and Insights from the Field
16:45 - 17:00
Chilik Hochberg
Senior Director, Head of Customer Success

- Latest trends in behavioral biometrics
- Learnings in 2016 with real-world examples
- 2017 outlook

Friday 24 February 2017

Welcome coffee
Creating an enjoyable and simple mobile financial experience
Why can't bank be as easy as Uber?
09:00 - 09:25
Jay Sidhu
Chairman and Chief Executive Officer
Luvleen Sidhu
Co-Founder, President and Chief Strategy Officer

- Technology is creating the biggest opportunities seen in 100+ years. How do we take advantage of them? Criteria for disruption
- How we have used the principles of disruption to create BankMobile
- BM is the fastest growing mobile first bank in the country with 2 million customers banking with us; a Fintech company that happens to have a bank charter
- What is our strategy for acquiring the same number of customers annually as Bank of America with zero branches?
- Where we are today after being in business a little over 1.5 years?
- Future opportunities

Spanish banking sector's experience in creating a wallet
09:25 - 09:50
Luis Carrión Giménez
Senior Strategy Manager

- A platform to serve Spanish banks
- Combining economies of scale and layers for personalisation
- Offense is the best defense: what it means for Spanish banks and for market disintermediators
- Results so far
- An evolving platform: what's next?

TWINT - Much more than mobile payment
09:50 - 10:15
Michael Huegli

- Joint-Venture of all leading Swiss Banks
- TWINT as new payment scheme
- Multichannel payment with added value
- Outlook

Questions and answers
10:15 - 10:30
Coffee break and networking
Business models
SOLDO: a multi user wallet to manage the family spending
11:00 - 11:30
Carlo Gualandri
United Kingdom

- In a household multiple users need to tap into the family money for a day to day payments
- I need the ability to delegate spending retaining control and real time monitoring
- A mobile first product that act as a companion of the bank account of the family
- Use cases and chat we have learned in two markets (UK and Italy)

Cobranded Efma-Wavestone survey: Building the future of mobile banking
11:30 - 11:55
Pierre-Louis Durel

- Replacing the traditional ways: new mobile & digital usages
- Customer experience: key success factors to onboard new clients and building their loyalty
- Operating model: impacts of fully digitalized and automated processes  
- Machine learning: ways to reach new highs in customer satisfaction (availability, anticipation and proactivity)

Digital Wallet: How to manage different types of customers and generate business for your organization
11:55 - 12:20
Rita Barreiro
Banco Bradesco
Superintendent Bradesco Cartões

- Company overview
- Customer expectations: value proposition, financial inclusion, digital relationship
- One size doesn't fit all: designing a wallet for affluent, millenials or financial inclusion segments implies different approaches, interfaces and solutions.
- Bradesco's learned lessons
- Future challenges

Questions and answers
12:20 - 12:35
Lunch and networking
Mobile at the core
Mobile as a Control Tower
14:05 - 14:30
Andreas Pratz
A.T. Kearney

- From seamless payments to frictionless commerce
- The central role of mobile
- Approaches to winning in mobile wallets

Bulding a new mobile bank, in a mature market: Jibun Bank
14:30 - 14:55
Kazuya Sakakibara
au Jibun Bank Corporation
Executive Officer, Head of Innovation

- Company overview
- Jibun Bank is the childe of a Bank & Telco: our business model, smartphone with bank license
- What makes our smartphone bank truly original and innovative?
- Contactless at 22,000 ATMs in Japan: why this is important to gain an edge
- A use case of Artificial Intelligence, for our foreign currency deposits

Hello bank! by BNP Paribas: the journey from banking to digital banking
14:55 - 15:20
Antonio Queiroz
BNP Paribas Bank
Deputy Head of IRB Retail & SME

- Launching a digital bank within a well-established banking group
- How are we doing after two and a half years and what have we learnt?
- What new skills do bankers need to compete in the digital banking arena?

Questions and answers
15:20 - 15:35
Looking beyond the industry
FAMOCO: a case study of digitization food assistance vouchers for refugees
15:35 - 16:00
Lionel Baraban
Co-founder & CEO

FAMOCO : A digital solution for humanitarian food assistance transactions.

- The leader in professional Android solutions. Devices are secure, flexible and remotely managed
- Our solution was created to provide food assistance to thousands of displaced families and refugees worldwide.
- The aim is to provide an efficient and valuable alternative to the paper voucher system, able to reduce the risk of fraud and theft and broaden the choice of merchants and goods for beneficiaries while supporting the local economy.

Questions and answers
16:00 - 16:10
Coffee break and networking
End of the conference

We thank our partners