Customer week 2013

23 to 25 April 2013


The Customer week will begin with a welcome coffee on Tuesday 23 April 2013 at 8:15 a.m. and will end on Thursday 25 April 2013 around 6:00 p.m.


Hotel Concorde La Fayette

3, Place du Général Kœnig

75017 Paris, France

Tél. +33 1 40 68 50 68 - Fax. +33 1 40 68 50 43

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All sessions will be held in English.


Each participant must pay the cost of his or her accommodation directly to the hotel before departure. Rooms have been provisionally reserved for the nights of Monday 22, Tuesday 23 and Wednesday 24 April 2013 at the hotel Concorde La Fayette. The cost of a single room per night is 200 euros, 220 euros for a double room (including breakfast and taxes).

An automatic confirmation will be sent by email within 24 hours after your registration. In this email you will find a link to download an accommodation booking form. To book your room, please complete and return this form to the hotel until Thursday 21 March 2013. After this date the hotel cannot guarantee either room availability or prices. The hotel will automatically bill unoccupied rooms or late cancellations.

If you look for more affordable accommodation, we suggest the following hotels:

Saint Cyr Etoile hotel 3*

Villa des Ternes hotel 3*


The registration fee covers participation in the conference, documents, lunches and coffee breaks. Registration fees must be paid in full prior to the event. Efma reserves the right to refuse entry to any delegate who has not paid his or her invoice prior to the event. We welcome late-bookers, but credit card information must be provided.

Registration fee per day:

All registrations are strictly personal. You can register for 1, 2 or 3 days.

- 800 euros (+ VAT 19.6 % = 956.80 euros) for one day for representatives of EFMA member institutions.

- 1,200 euros (+ VAT 19.6 % = 1,435.20 euros) for one day for representatives of non-member institutions.


All cancellations must be received in writing. A 20% cancellation fee will be charged for all cancellations received on or before Tuesday 9 April 2013. The full fee will be charged for cancellations made after that date, as well as to delegates who are unable to attend on the day, unless a substitute delegate is provided. Substitutions are accepted at any time.

We thank our partners