CCX Forum: Channels & Customer Experience

4 to 5 April 2019

Event guide

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Tomorrow's customer experience, today

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Despite the swift evolution of financial services technologies, the need to deliver a satisfactory customer experience remains constant. Leading banks all over the world understand that advanced Fintech companies should enhance the customer experience, not replace it.

The challenge for today’s Fintechs is to understand how to harness the great capabilities of artificial intelligence (AI), bots, machine learning (ML), big data, the internet of things (IoT) and blockchain, to deliver a seamless, personalised and secure customer experience.

The second edition of the CCX Forum, powered by Efma, sets out to help banks meet this challenge. It will identify four channels that will transform your customers’ experiences:

 Customer experience: exploring the latest strategies and innovations that provide superior customer experience
 Augmented advisor: a look at the latest tools to help advisors help their customers
 AI: an examination of how banks can use AI, and how the customer perceives customer service through bots
 Big data: Is mining of customer data the Holy Grail or a regulatory nightmare?

Delegates to CCX Forum: Channels and Customer Experience will network with industry peers over themed lunches, roundtable discussions and workshops, as well as at plenary sessions. Visit the Fintech Village to explore the latest innovations and opportunities. Hear expert insights on today’s CCX challenges.

Outside industry experts will present in-depth case studies to allow attendees to find the right answers.

Remember, the future started yesterday. Register today and help define the new banking normal.

For more details, contact:

Jezabel.jpg (9 KB) Jezabel Chave
Event Manager
+33 1 47 42 52 72

Do you plan to attend with your team?  Good news, discounts apply for group registrations! 
Contact now

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Take a glance at what you can expect at CCX Forum 2019 with a #CCX18 throwback video!

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What delegates said at #CCX18

“Great event ...Well organised. Excellent insights sharing and learning. Loved it!!”

Charles Mudiwa, CEO, Stanbic Bank Kenya, Kenya 

What delegates said at #CCX18

“Great for benchmarking”

Xavier Sagues, VP Operations - Retail Credit Decision and Collection, Senior Manager Strategic Initiative and Partnership National bank of Canada, Canada

What delegates said at #CCX18

“Amazing event, great attendees”

May Michelson, Head of Business Development Europe, PayKey, Israel 

What delegates said at a previous event

"There is more sharing of distribution ideas between bankers than at any other financial services conference"

Jim Marous, Owner, The Financial Brand, USA

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