#EfmaPerf
People performance and development: maximising people skills and performance in sales, service and operational efficiency
Over the last couple of years it has become abundantly clear that the key to improved performance - whether in sales, service or general efficiency - is in having the right people with the right skills and training in the right jobs at the right time.
With this in mind, Efma is delighted to be running its first conference devoted to the topic of people performance, where attendees can learn how to get the most out of their employees via the best practices in HR, recruitment, rewards and much more.
An important date for the diary for senior-level executives involved in HR and service delivery, the event will have four separate sessions on the following topics:
Getting more out of HR and people
• Innovation in HR
• Learning and developing: career management
• New training methods and approaches
• Leadership skills
• Mentoring
Recruiting and keeping quality staff
• Attracting and recruiting new staff
• Using social media to find staff
• Staff retention
• Reward systems to deliver high quality performance
• Motivation and staff satisfaction
• Pay and rewards: new bonus systems, etc.
• Payroll systems development
New developments in enhancing people performance
• Establishing the right staff DNA and culture
• Mentoring
• HR central support services
• Using technology in HR
• Outsourcing
Maximising people performance in sales management
• New approaches to selling: developing a winning formula
• Selling through remote channels: getting the right people skills in place
• Staff reward and motivation systems linked to customer service
• Recruiting the most effective sales people and developing an effective remote sales force
• Sales training and coaching
• Optimising organisational structures
• New sales performance management systems
• Developing sales boost programmes
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