People Performance and Sales Management

18 to 19 May 2015


People performance and development: maximising people skills and performance in sales, service and operational efficiency

Over the last couple of years it has become abundantly clear that the key to improved performance - whether in sales, service or general efficiency - is in having the right people with the right skills and training in the right jobs at the right time.

With this in mind, Efma is delighted to be running its first conference devoted to the topic of people performance, where attendees can learn how to get the most out of their employees via the best practices in HR, recruitment, rewards and much more.

An important date for the diary for senior-level executives involved in HR and service delivery, the event will have four separate sessions on the following topics:

Getting more out of HR and people

Innovation in HR

Learning and developing: career management

New training methods and approaches

Leadership skills


Recruiting and keeping quality staff

Attracting and recruiting new staff

Using social media to find staff

Staff retention

Reward systems to deliver high quality performance

Motivation and staff satisfaction

Pay and rewards: new bonus systems, etc.

Payroll systems development

New developments in enhancing people performance

Establishing the right staff DNA and culture


HR central support services

Using technology in HR


Maximising people performance in sales management

New approaches to selling: developing a winning formula

Selling through remote channels: getting the right people skills in place

Staff reward and motivation systems linked to customer service

Recruiting the most effective sales people and developing an effective remote sales force

Sales training and coaching

Optimising organisational structures

New sales performance management systems

Developing sales boost programmes
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