Sales Performance

Conference
Barcelona
26 to 27 November 2014

Delivering superior sales and service performance using new techniques and approaches



While many of today’s banks recognise that sales and service are of paramount importance, they are finding that, in a market that is continually evolving, achieving success in this area is no easy feat.

Not only are retail financial services organisations having to outperform sales and service expectations across an increasing number of channels, but they are also having to do this quickly, and with a very limited budget.



Hot topics include:

The impact of digitisation and mobile on future sales process

New innovative techniques, such as neuroscience and the use of lean

Getting the balance of sales and service right

Support tools for sales staff

Understanding and responding to customer needs

Getting the best performance out of staff

Maximising the value of each customer contact



The conference will include presentations from leading industry experts as well as workshop sessions on the use of neuroscience and lean processes and methodology in driving superior sales. There will also be a number of networking opportunities.