Distribution week 2013

Conference
Brussels
28 to 30 May 2013

The big switch towards channels of the future: banking and insurance distribution in a new omnichannel world



Are you delivering great service through every channel?



Efma is delighted to announce the second of its exciting new ‘weeks’. This is a new initiative that underlines how Efma is embracing change with the aim of bringing even more value to our members. Each of these weeks has a different theme, and brings several of our conferences together. Along with our growing presence on various social networks, this enables us to develop a ‘connected community’ of financial services professionals who have common needs and interests.



The Distribution week enables retail banking and insurance leaders to take a fresh look at how distribution channels can be the key to excellence in customer service levels, marketing and sales. This event also provides ample opportunity for you to network with your peers.



Distribution Week has been organised in response to the critical need for retail banking and insurance leaders to recognise and embrace the impact of technology on our business. It is transforming the ways in which we communicate and interact with the world around us. We will look at how this will affect the distribution model.



This three-day event will include:



Presentations from over 90 banks and businesses on their latest distribution strategies for future growth

Debates and discussions with retail banking, insurance and other industry leaders

'Pick and mix' best practice presentations and hands-on interactive discussions



Why focus on distribution?

Distribution is a key battleground for financial institutions, as they no longer have to manage a few channels but increasingly an ‘omnichannel’ relationship with their customers. Meanwhile, new regulations could open the doors to new entrants, so banks and insurers must rapidly enhance their distribution channels to prevent non-bank retail competitors from eroding their profits.



Ten years ago, Bill Gates predicted: “Banking may be necessary, but banks… we’re not really sure about those.” Efma’s new Distribution Week will help financial institutions to explore the future of distribution channels as the gap between the physical and digital realms narrows. Banks and insurers increasingly need to offer a seamless, integrated and personalised omnichannel experience.



Key questions

What now for banks and insurers? With increasing disintermediation, will they just become wholesalers, networks and product manufacturers or focus on innovative capability and the integrated distribution of products with excellent service levels? They need to make the most of their existing interactions and customer touch points.



What next for channels? There is a need for a greater sense of intimacy within the branch and more effective online and mobile engagement strategies. Do the ‘new’ channels really herald dramatic change?



How innovative are financial institutions? Innovation must be at the heart of change. New developments such as partnerships and emerging brand alternatives should be explored, and ways found to link the omnichannel world and new technologies with financial product distribution.



Hot topics

Here are just some of the important topics that will be covered during the event:



Developments and distribution across local and pan-European markets

Alternative non-bank distribution networks and strategies

Omnichannel marketing, distribution and convergence

Search engine, web and Internet optimisation

Mobile and social media channels

Gamification and geolocation: future e-channel development

Effective security methods for online, mobile and tablets

The changing role of the branch: new formats, new tools and new ideas

Developments in kiosks and ATMs

Insurance distribution: the future of tied agents, franchises and brokers

Insurance models: aggregators, direct insurance, bancassurance and others

New communication channels for distribution

Profitable future strategies for banks in a multichannel world

Banking models: IFAs, partnerships, self-service and call centres

Channel convergence and future developments and opportunities



Don’t miss out - book your place now!





HIGHLIGHTS OF OUR NEW ‘DISTRIBUTION WEEK’



Find out everything you need to know about the latest developments in distribution:



A wide range of distribution issues have been brought together

They will all be covered in one place, during one week

This saves you time and money: you no longer have to attend different conferences - everything is together in a ‘one-stop shop’



Our versatile new format includes:



A pre-conference dinner on the evening of Day 1

Three days of interactive and parallel conferences

We thank our partners