Why you should join EfmaLIVE

This series of 5 online meetings will give you the chance to connect with your peers from all over the globe and shore up your response plan with concrete actions. It is a free online event and available for the entire Efma community (members and non-members) to enjoy.


Deep dive

In-depth presentations from senior banking executives and renowned experts who will address top of mind topics such as digitalization with the human touch, new ways of banking, workforce transformation, cost efficiency, and collaboration with Fintechs.

Live & interactive

Engaging sessions, panel discussions, thought-provoking Q&As, in-depth overviews of sought-after Efma studies created with leading experts such as Capgemini, BCG, Google, Infosys, Microsoft, and McKinsey.


To support you during these uncertain times, we have created this new online experience for the entire Efma community (members and non-members). Designed to offer a trusted environment empowering industry executives to connect, this digital-first event will allow you to make the right connections for your business.

Efma community

Efma understands the importance of sharing and facilitating best practices from across, especially in a year such as our current one. Experience the sharing culture that we create and foster at our events, be it digital or physical.

SNEAK PEEK Meet the speakers via short video interviews

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Speaker line-up

Philippe Van Fraechem

General Manager, North Europe & Worldwide Programme...

Emel Çuhacı

Innovation and Customer Experience Director Alternative Distribution...
Yapi Kredi Bankasi

Supaneewan Chutrakul

First Senior Vice President - Retail Business...

Khomotso Molabe

Chief Information Officer, Standard Bank South Africa
Standard Bank

Istvan Kovacs

Senior Strategic Partnerships and Ecosystems Manager
Raiffeisen Bank International

Francisco Perez

Director of Innovation Strategy

Kazuya Sakakibara

Executive Officer, Head of Innovation
au Jibun Bank Corporation

Marnix Zwart

Global Head, Partnerships, Retail Banking
Standard Chartered Bank

John Berry


Jean-Marc Pailhol

Allianz Partners Board member, Head of Allianz...
Allianz SE

Carlos Lopez-Moctezuma

Global Head of New Business Models, Open...
BBVA Group (BBVA Spain)

Bidyut Dumra

Executive Director / Head of Innovation
DBS Bank Singapore

Elias Ghanem

Vice President, Global Head of Market Intelligence,...

Enrique Lizaso Olmos

Founder & MD
Multiverse Computing

Duena Blomstrom

Co-Founder and CEO

Jim Marous

Owner and Publisher of Digital Banking Report,...
The Financial Brand

Juan Carlos Rodríguez Iñigo

Head of Payments Latin America

Rafael Cavalcante

Executive Superintendent
Banco Bradesco

Ali Yalçin

Head of Agile Transformation

Silvia Cunill Calvet

Regional Manager Iberia, Africa & Latam. Innovation...

Fahim uz Zaman

General Manager, Middle East

Escolástico Sánchez Martínez

Executive Director
BBVA Group (BBVA Spain)

Peter Tilton

SVP Digital
Royal Bank of Canada

Line Munkholm Haukrogh

Senior Vice President, Global Head of UX,...
Danske Bank

Urszula Wysocka

Country Manager Poland, Physical Channels Council Director

Axel Reinaud

Senior Partner & Managing Director

Hans Van der Horst

Head Global Tribe Customer Data Management
ING Group

Aman Narain

Global New Payments Ecosystems Lead

Digitalisation and how to make it more human
10.55 - 11.15 AM

- As customer expectations change – and evolve – in an increasingly digital context, how we meet their needs is also transforming, buoyed no less by COVID-19. 
- At Danske Bank, we strive to understand our customers’ behaviour to empower them with contextual digital insights and advisory to make healthy financial decisions.  
- We are also fundamentally transforming our operating model to navigate through this change, with a focus on how we can best bridge our advisors’ expertise with digital self-service to guide customers through their financial decisions.

11.15 - 11.35 AM

- As banking shifts to becoming increasingly digital, it will be more important than ever to make clients feel known. RBC is delivering world-class experiences that are highly personalized to the individual.  
- At a macro level, the bank is creating unique experiences for specific segments, like students, entrepreneurs and self-directed investors. At a micro level they’re tailoring advice and insights to the individual through its NOMI suite of capabilities and personalized financial plans in MyAdvisor.   
- Digitizing Advice – the notion of keeping people connected to advisors, even when they have personalized solutions at their fingertips.

12.15 - 12.30 PM
12.25 - 12.45 PM
12.45 - 1.00 PM
1.00 - 1.20 PM
1.20 - 1.20 PM

New ways of banking
10.10 - 10.30 AM
10.30 - 10.45 AM

- DBS approach to Innovation
- Why simply innovating is not enough
- DBS is moving from BAU (business-as-usual) to IAU (Innovation-as-usual)

10.45 - 11.00 AM

- previous model vs current approach 
- main structural and content achievements in our innovation model and pipeline
- the future is uncertain but we have a vision for it

11.00 - 11.15 AM

- CaixaBank relaunches imagin as a digital services and lifestyle platform dedicated to the creation of digital services, both of a financial and non-financial nature, for the younger user
- In the new model relationships with users do not begin with a bank account, but rather with user registration on the platform with just their email address and password
- Imagin aims to accompany users in their day-to-day experiences and create community. Being a modular platform that generates engagement and adapts to our users needs and preferences is key
- Imagin knows that users want things to be made simpler. That’s why we want to bring the best experiences to the palm of their hand: music as an emotional axis, exclusive content related to innovation, gamming, mobility and lifestyle, as well as a partnership program with leaders in the digital environment.

12.10 - 12.30 PM

- Voice, what else?
- Are we reaching Voice Activated Banking?
- What is the state of maturity of these technologies?
- What is your current application?
- How to improve customer experience and security with voice banking

12.30 - 12.50 PM

- Digital-first bank created by a traditional megabank but branded separately
- Unique business model to form a stand-alone entity in collaboration with a large telco
- Outstanding UI for better UX – backed by full use of innovations

12.50 - 1.10 PM

- Partnership model
- Business model
- Experience
- New value / innovation 

1.10 - 1.30 PM

- How we are accelerating digital growth
- Why partnerships are crucial

1.30 - 2.00 PM

When COVID-19 shut down the world, financial institutions needed to respond in an instant, creating solutions for consumers and businesses that shifted to digital channels. The focus on the digital customer experience accelerated innovation and the digital transformation process. 

Collaboration with BigTechs & Fintechs
10.00 - 10.05 AM

In a recent new paradigm, BigTech firms and traditional banks look more to a defined role to play in the FS ecosystem, rather than being in competition.

A collaboration between a bank and a BigTech might be a success formula where banks gets to expand its reach and deliver superior customers and BigTech firms gains proximity to their customers and become an integral part of their lives.

However, every player in the ecosystem is willing to maintain their connect with the customers.

How will the ecosystem look like?

11.10 - 11.20 AM

- The beginnings: Elevator Lab Partnership Program bringing together Moxtra and RBI and running a successful pilot project
- Moxtra: about the company and its solutions
- RaiConnect: what it is and what are the benefits for RBI Group’s clients

Practical information

The event will take place via Zoom and you will receive the live stream link a few days before and 60 minutes before each session begins. If it’s your first time using Zoom, we advise you to check beforehand that your network firewall and web security gateway settings are compatible with the platform by opening a browser and accessing zoom

Should you have any queries or technical difficulties, you can contact our support team here

This series of 5 online meetings will take place 9-13 November. Each session will start at 10AM CET.
Sessions will be recorded and available on demand for all registered participants.

This event is free for everyone, members and non-members alike.

EfmaLIVE pass

Valid for all online sessions

  • FREE for everyone