What is ‘Efma Connect Series’

As retail banking grapples with the major changes ushered in by the COVID-19 crisis, many are wondering what the landscape will look like. Efma is dedicated to helping you understand what the industry is doing and how those all around the world are dealing with the current situation.


What to expect

With virtual events for 3 consecutive days, from 29 June to 1 July 2020, this series will look into the new future of distribution in retail banking. Efma is re-creating its renowned conference experience with an online platform that brings attendees a digital-first experience

Kick-off all-star panel

On 18 June 2020 at 2pm CET, industry thought leaders - Claire Calmejane Jim Marous, Chris Skinner & Aman Narain - will meet virtually to share their thoughts on the current situation and how they see the future unfolding. Info and registration here

Speaker line-up

Paul Cobban

Chief Data and Transformation Officer
DBS Bank Singapore

Javier Mas

Corporative Marketing Director (CMO)

Lincoln Teo

Head of Asia Pacific & Senior Advisor

Urszula Wysocka

Country Manager Poland, Physical Channels Council Director...

Nicholas Tan

Head of Platforms, Ecosystems and Partnerships at...
Ping An Group (Pingan)

Giorgos Kostopoulos

Customer Innovation / Digital Banking
Piraeus Bank

Mark Curtis

Chief Client Officer, Fjord and Head of...
Accenture Interactive

12.00 - 1.00 PM

The branch transformation has started before Covid, but it is going to accelerate.
The clients will be more digital, but they need contact with the bank advisors at the same time, and at the right time. The concept of the ideal branch is one challenge, the process of implementation of the ideal branch is another challenge.
We will share the best practices from those who are making the branch transformation with success, and we will discuss perspectives for new format, new organization, how much digital, ...

12.00 - 1.00 PM

Best practices of major Asian banks in digital strategy and customer experience
- Case studies and trends of tech giants such as Alibaba, Tencent, Ping An, etc.
- Collaboration between tech giants and major banks
Ping An Group, with OneConnect, is building holistic and relevant ecosystems, which are a critical element to drive rapid and sustainable growth of digital financial services.
- Eco-system with AI, augmented human assisted, ...
- Grow loan volumes, deepen customer engagement, enhance risk management, ...

12.00 - 1.00 PM

The pandemic has been the biggest experiment in human behaviourchange ever.
- Expect to see behaviourchange at scale for some time to come.
- What will have changed in the way we think? How will that affect the way we design, communicate, build and run the experiences that people need and want?
- What does this mean for banks?

Efma Connect pass

Valid for all 3 online sessions

  • FREE for Efma members and associate members
  • €59 for all non-member institutions

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