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As retail banking grapples with the major changes ushered in by the COVID-19 crisis, many are wondering what the landscape will look like. Efma is dedicated to helping you understand what the industry is doing and how those all around the world are dealing with the current situation.
RegisterWith virtual events for 3 consecutive days, from 29 June to 1 July 2020, this series will look into the new future of distribution in retail banking. Efma is re-creating its renowned conference experience with an online platform that brings attendees a digital-first experience
On 18 June 2020 at 2pm CET, industry thought leaders - Claire Calmejane Jim Marous, Chris Skinner & Aman Narain - will meet virtually to share their thoughts on the current situation and how they see the future unfolding. Info and registration here
Due to the evolution of the rapidly spreading Coronavirus outbreak, Bank + Fintech 2020 (April 21-23, Berlin) will be postponed to October 21-23 in Madrid.
We believe our top priority remains the health and safety of all participants at our events, including attendees, speakers, partners and Efma staff. The current information is that the event will take place in Madrid along with our other 3-day event – the Innovation & Transformation Congress.
If you need more assistance, feel free to contact us at sarah@efma.com, I would be more than happy to help. Stay safe.
Chief Data and Transformation Officer
DBS Bank Singapore
Chief Data and Transformation Officer
Paul Cobban, Chief Data and Transformation Officer at DBS, has helmed the digital and cultural transformation that has secured for...
Corporative Marketing Director (CMO)
CaixaBank
Corporative Marketing Director (CMO)
Xavier Mas holds a degree in Business Administration and a Master in Business Administration from ESADE Barcelona and also has...
Head of Asia Pacific & Senior Advisor
Efma
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Head of Asia Pacific & Senior Advisor
Lincoln is CEO of iWise Group (IWG) which he founded in 2016. The Group advises Brunei’s central bank Autoriti Monetari...
Country Manager Poland, Physical Channels Council Director...
Efma
Country Manager Poland, Physical Channels Council Director & EBA Content Advisor
At Efma - Country Manager for Poland and Physical Channels Council Director.
Banking expert, a manager with 20-years of experience...
Branch transformation post-Covid - a new mix of human and digital?
Head of Platforms, Ecosystems and Partnerships at...
Ping An Group (Pingan)
Head of Platforms, Ecosystems and Partnerships at OneConnect
Customer Innovation / Digital Banking
Piraeus Bank
Customer Innovation / Digital Banking
Chief Client Officer, Fjord and Head of...
Accenture Interactive
Chief Client Officer, Fjord and Head of Innovation Accenture Interactive
The branch transformation has started before Covid, but it is going to accelerate.
The clients will be more digital, but they need contact with the bank advisors at the same time, and at the right time. The concept of the ideal branch is one challenge, the process of implementation of the ideal branch is another challenge.
We will share the best practices from those who are making the branch transformation with success, and we will discuss perspectives for new format, new organization, how much digital, ...
Best practices of major Asian banks in digital strategy and customer experience
- Case studies and trends of tech giants such as Alibaba, Tencent, Ping An, etc.
- Collaboration between tech giants and major banks
Ping An Group, with OneConnect, is building holistic and relevant ecosystems, which are a critical element to drive rapid and sustainable growth of digital financial services.
- Eco-system with AI, augmented human assisted, ...
- Grow loan volumes, deepen customer engagement, enhance risk management, ...
The pandemic has been the biggest experiment in human behaviourchange ever.
- Expect to see behaviourchange at scale for some time to come.
- What will have changed in the way we think? How will that affect the way we design, communicate, build and run the experiences that people need and want?
- What does this mean for banks?
Valid for all 3 online sessions
Check your mailbox and click on the link we send to activate your account.
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