Making customer centricity the linchpin to create future-ready banks
The digital revolution undeniably brought transparency and efficiency, which led many Fintechs and non-banking players to enter the banking field. This revolution has pushed the financial industry players to evolve at a faster pace than ever before.
Customer-focused strategies have become the ultimate game changer and institutions have transformed their processes and their offerings. The traditional financial industry is discovering new opportunities via partnerships and the introduction of seamless and agile distributions networks and products. The regulatory landscape is embracing technology and the a change in strategy is required for survival in this modern age of banking.
The World Retail Banking Summit will showcase innovative and game-changing case studies from around the globe to help financial institutions identify the right strategy for better customer experience.
The following are a few key topics that will be covered during this two-day event in Dubai on 10 and 11 February 2020:
• Creating infrastructure and social norms around strategies for the future
• Offering compelling digital payment propositions to win the wars of wallet
• Putting together scalable digital propositions for SME clients to gain sustainable advantage
• Forging partnerships to make banks the center of customer attention again
• Implementing platform strategy to create future-ready banks for customers
• Leveraging AI, blockchain and new technologies for customer loyalty and centricity
Book your place now and make the most of this exclusive event. Learn about the current and upcoming trends and find out what it takes to succeed!

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John Berry
John Berry Efma
Serhat Yildirim
Serhat Yildirim Abu Dhabi Islamic Bank
Chief Digital Officer
Henry R. Aguda
Henry R. Aguda Union Bank of the Philippines
SEVP, Chief Technology and Operations Officer and Chief Transformation Officer
Dinesh Sharma
Dinesh Sharma Citibank UAE
Managing Director & CEO Consumer Bank - Middle East
Gilbert Yeoh Tan
Gilbert Yeoh Tan WeBank
Head of Regional Fintech Partnerships
Paolo Barbesino
Paolo Barbesino Emirates NBD
SVP, Head of Multichannel Banking
Jean-Marc Pailhol
Jean-Marc Pailhol Allianz SE
Allianz Partners Board member & GSP Chief Officer
Vincent Bastid
Vincent Bastid Efma
Chisato Nakamura
Chisato Nakamura au Jibun Bank Corporation
Manager - Innovation Business Division
Venkat Kumar
Venkat Kumar Kotak Mahindra Bank
Vice President - Head of Innovation Lab
Kazuya Sakakibara
Kazuya Sakakibara au Jibun Bank Corporation
Executive Officer, Head of Innovation
Amit Malhotra
Amit Malhotra Commercial Bank of Dubai
General Manager - Personal Banking Group
Fahim uz Zaman
Fahim uz Zaman Efma
General Manager, Middle East & Africa
Suporn Sunthornrohit
Suporn Sunthornrohit Kasikornbank
First Senior Vice President
Sanjay Malhotra
Sanjay Malhotra Dubai Islamic Bank
Chief Digital Officer
Amit Kurseja
Amit Kurseja Amazon
Head of Online Merchants, Amazon Pay
Royce Teo
Royce Teo DBS Bank Singapore
Managing Director & Group Head - Data Management for Consumer Banking Group
Thomas Schornstein
Thomas Schornstein Additiv
Global Head of Sales
Markus Gremmel
Markus Gremmel BAWAG P.S.K.
In transition
Andrew McMullan
Andrew McMullan Commonwealth Bank
Chief Analytics Officer
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