Fix the digital! How leaders are reimagining customer experience, data, sales processes and collaboration to succeed in their transformation journey!
Customers, governments, regulators and stakeholders are pushing for change in the region. The rapidly changing economy, digital landscape, customer preferences and the technology are demanding the financial industry in the region to transform itself; in order to become more relevant, inclusive and transparent. However legacy issues and old habits are still a drag while nimble technology giants are increasingly creeping into the turf of banks without having to comply with existing or new regulations.
In this brave new world of major change where big data; analytics; digital wallet propositions by non-traditional players; new distributive reach of non-banks; and the push towards collaborative effort pose both big opportunities and huge challenges to the banks.
Efma is bringing the fourth edition of its Retail Banking Summit in Middle East, where you can gather all the industry knowledge and find out ways to overcome the challenges and learn to forge the way forward towards success.
This year’s conference will deal with these issues and look at the successful models within and outside the region to chart the way forward towards sustainable and profitable transformation in the banks and the banking industry. The key themes and the successful models which will be discussed during this year’s summit will revolve around following areas:
Credit risk and customer data and analytics: How to reinvent the old business while dealing with new challenges? 
• How to use data analytics and new ways of looking at the big data for underwriting and cross selling opportunities?
• How to use and leverage credit and behavioral data from various sources to make profitable decisions?
• How to win in the brave new world of credit bureau and how to deal with the issues related to credit leveraging?
• How to take advantage of scoring and analytics to offer instant gratification to the customer?
Payments: How banks can defend their old turf while managing new complexities?
• Digital wallets: where is the business case and revenue and model for bank wallet?
• How to design a wallet proposition attractive enough for millennial customers?
• Are new regulations and added legislations facilitating or obstructing seamless integration across the payments landscape and within the organisation?
• How to create a payments eco-system hospitable for cashless society?
Distribution: Building affection, mindshare and omnipresence without losing trust and money
• What will be the role of branch in the future and how to remodel physical distribution to win market share as well as hearts of customers?
• What is on the table in the digital only proposition and how to win in the millennial customers’ world?
• How to create and sustain an advisory and wealth management business in the region while changing the behavior of customer towards wealth products?  
Open banking: How to create collaborative intra-institution and market wide collaborative eco-systems?
• How to create eco-systems of the future in partnership with new players and Fintechs?
• Where are the success models in Fintech eco-systems?
• How to build a digital future around customer needs? 
This event is an opportunity to learn from the top leaders about the next digital wave in finance, and if you wish to stay ahead of the curve, book your place now!

Speaker presentations

Speaking Institutions

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Subroto Som
Subroto Som Mashreq Bank
Senior Executive Vice President, Group Head of Retail Banking
Amran Hassan
Amran Hassan Maybank
Head, Corporate Development & Innovation
Suvo Sarkar
Suvo Sarkar Emirates NBD
Senior Executive Vice President & Group Head - Retail Banking & Wealth Management
Ģirts Bērziņš
Ģirts Bērziņš Swedbank Latvia
Member of Board, Head of Digital Innovation and Strategy
Jayash Patel
Jayash Patel Emirates NBD
Head of Liv. Digital Bank
Amit Malhotra
Amit Malhotra Commercial Bank of Dubai
General Manager - Personal Banking Group
Raja Al Mazrouei
Raja Al Mazrouei Fintech Hive
Executive Vice President
Fadi Chalouhi
Fadi Chalouhi Kuwait Finance House
Group General Manager Retail Banking
Fahim uz Zaman
Fahim uz Zaman Efma
General Manager, Middle East & Africa
Vincent Bastid
Vincent Bastid Efma
Sanjay Malhotra
Sanjay Malhotra Dubai Islamic Bank
Chief Digital Officer
Rudy Kawmi
Rudy Kawmi Finastra
Digital Transformation Leader
Massimo Tessitore
Massimo Tessitore Intesa Sanpaolo
Head of Multichannel
Jocelyne Chahwan
Jocelyne Chahwan Blom Bank
Deputy CEO - Head of Retail Banking
Petr Klimes
Petr Klimes Abu Dhabi Islamic Bank
Global Head of Marketing
Jerzy Zań
Jerzy Zań Alior Bank
Managing Director of Digital Banking and Remote Sales Division
Jacek Iljin
Jacek Iljin mBank
Managing Director for Retail Banking Sales and Business Process
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