The convergence of Distribution Summit and Customer Experience Summit
Shifting the customer to a new banking experience

Banks face new pressures and opportunities as the financial industry continues to transform, but their focus on the customer experience remains constant. Rapidly growing technologies such as artificial intelligence (AI), bots, machine learning (ML), big data, the internet of things (IoT) and blockchain hold great potential in enabling the delivery of a seamless, personalised experience through the different channels. In this rapidly evolving environment, banks need to find new ways to innovate, to position towards fintech, to collaborate and distribute financial products and services.

Hundreds of the world’s top financial services executives attend Efma’s leading global conferences to explore the issues at the heart of the industry. Now, Efma’s flagship Distribution Summit is being updated to address the hottest topics in today’s digitally-enabled industry.

Delegates will be able to network with industry peers as they take part in a range of activities from in-depth sessions and themed lunches to co-creation workshops. A fintech village will enable them to explore the latest innovations and opportunities. Roundtable discussions, streams and plenary sessions will provide expert insights on the issues affecting the industry today.

Key questions will be addressed, including:
• How can financial organisations deliver an efficient, seamless and intuitive experience for today’s customers?
• What impact are technologies such as AI, bots, ML, big data, IoT and blockchain having on financial services distribution?
• What will distribution channels look like?

Discussions will include the following hot topics:
• The customer journey: turning your bank into a customer-oriented organisation
• New technologies: AI, ML, chatbots, blockchain, IoT and more
• Operating models: the cost of channels and cost/income improvement in distribution
• Multi-channel: old fashioned already?
• Mobile: its role in traditional banks?
• Big data and cross-sell strategies 
• The branch network: what kind of revamping?
This event is essential for banks that want to deliver the experience tomorrow’s customers expect.
Reserve your place now to make sure you don’t miss out.

Stay tuned for the FULL program coming soon!

Speaker presentations

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Speaking Institutions

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Edwin Madou
Edwin Madou NGDATA
Renato Dorrucci
Renato Dorrucci Intesa Sanpaolo
Group Head of HR Planning & Development
Julian Sawyer
Julian Sawyer Starling Bank
Udo Roos
Udo Roos Microsoft
Director, EMEA Dynamics Lead Financial Services Industry, Microsoft Dynamics
Remco Veenenberg
Remco Veenenberg W.UP
International Sales Evangelist
Elias Ghanem
Elias Ghanem Capgemini
Vice President, Global Head of Market Intelligence, Financial Services
Peter Vandeput
Peter Vandeput KBC Bank
Senior Project Manager
Mark Aldred
Mark Aldred Auriga
Head of Sales, International
Daniel Daszkiewicz
Daniel Daszkiewicz Alior Bank
Head of Fintech
Deniz Güven
Deniz Güven Standard Chartered Hong Kong
CEO of Mox Bank Limited
Ahmet Tirakiogullari
Ahmet Tirakiogullari Isbank
CX Assistant Manager
Andrew White
Andrew White Vidyo
Vice President, EMEA
Teymur Kizilkan
Teymur Kizilkan DenizBank
Innovation VP
Nicolas Ribeaut
Nicolas Ribeaut Budget Insight
Sales Director
Guy Ziv
Guy Ziv PayKey
VP Sales
Şebnem Dağ Güven
Şebnem Dağ Güven Akbank
SVP, Payment Systems
Diana Biggs
Diana Biggs HSBC
Head of Digital Innovation, UK & Europe
Dave Palmer
Dave Palmer Nationwide Building Society
Head of Mobile & Digital Banking
Alberto Fernández Tomé
Alberto Fernández Tomé Banco Santander
Head of Digital Transformation
Chris Skinner
Chris Skinner 11:FS
Non-Executive Director
Maciej Ulaszewski
Maciej Ulaszewski Consdata
Co-Founder & COO
James Buckley
James Buckley Infosys Finacle
Global Head of Financial Solutions
Michael Stojda
Michael Stojda Exagens
Paola Laruffa
Paola Laruffa Intesa Sanpaolo
Head of Transaction Journeys and Cross Channel Capabilities
Olivier Berthier
Olivier Berthier Moneythor
Founder & CEO
Evren Sahin
Evren Sahin Yapi Kredi Bankasi
EVP | Head of Digital Banking Group & Innovation
John Berry
John Berry Efma
Eylem Özen Bastürk
Eylem Özen Bastürk Cbot
Strategy & Business Development Head
Pearlyn Phau
Pearlyn Phau DBS Bank Singapore
Managing Director, Deputy Group Head of Consumer Banking Group & Wealth Management
John Findlay
John Findlay Launchfire
CEO & Founder
Robert Piotr Hibner
Robert Piotr Hibner mBank
Head of Digital Channels
Yves Eonnet
Yves Eonnet TagPay
Jamie Campbell
Jamie Campbell Bud
Marketing Lead
Janice Diner
Janice Diner Horizn
CEO - Founder
Sheb Camur
Sheb Camur Pisano
Customer Success Manager
Michael Anyfantakis
Michael Anyfantakis Lloyds Banking Group
Head Of Innovation Design
Joana Van Den Brink-Quintanilha
Joana Van Den Brink-Quintanilha Forrester
Principal Analyst, serving Customer Experience Professionals
Karin Van Hoecke
Karin Van Hoecke KBC Bank
General Manager, Digital Transformation and Data
Georges Bote
Georges Bote ICARE Technologies SAS
Business Developer - Luxury Department
Javier Mas
Javier Mas CaixaBank
Corporative Marketing Director (CMO)
Brad Stewart
Brad Stewart Wells Fargo
SVP, Artificial Intelligence Enterprise Solutions
Pieter van der Werf
Pieter van der Werf ING Retail Netherlands
Head of Customer Experience Branches
Adam Miziolek
Adam Miziolek PKO Bank Polski
Director of Mobile & Online Sales/Value Added Services Business Development
Bill Sullivan
Bill Sullivan Capgemini (USA)
Head of Global Financial Services Market Intelligence, Senior Director
Didier Farjon
Didier Farjon D-Rating
Miguel Cal
Miguel Cal McKinsey & Company
EMEA Retail Banking Practice Manager
Valerie von Lucke
Valerie von Lucke Commerzbank
Specialist Group Strategy/ DLT Lab Commerzbank AG
Roger Simpson
Roger Simpson HSBC
Global Head of Digital MC
Marcelo Frontini
Marcelo Frontini -
Senior consultant
Valerie Dray
Valerie Dray inCube - Innovative Insurance Insights
Head of Strategy & Development
Alina Agurida
Alina Agurida Raiffeisen Bank International
Director, Digital Retail Banking
Vincent Bastid
Vincent Bastid Efma
Ozkan Aykut Demir
Ozkan Aykut Demir Pisano
Chief Executive Officer
Nicolas Babel
Nicolas Babel D-Rating
Chief Rating Officer
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