From digital transformation to value creation

Customers and marketplaces in Asia are going through rapid changes. Banks in the region have embraced new technologies and have started to transform themselves. However the industry has to undertake a more aggressive change due to the creeping challenge of non-industry players. More particularly Asian and global technology giants have started stepping on the toes of the banking industry,  which is evident from their recent launches of digital wallets, cross border payment solutions and their aggressive focus on capturing an increasing share of customers’ wallets and imagination. Investors and markets look more favorably on the technology giants than the banking industry. As banks look to transform, they are increasingly discovering in Fintechs and regulators, their partners to help adopt innovations and increase customer experience as well as engagement.

The Fourth edition of Efma’s Retail Banking Summit in Asia will focus on the key priorities and most pressing challenges faced by the banking industry in the region. Like previous editions, this year’s event will bring together the most successful banks and companies in the retail financial services ecosystem from Asia and across the world. 

This year’s edition will also feature the most disruptive innovations and best practices in digital transformation. They key themes to be discussed during the two-day event will include:
Finding the holy grail of data strategy: Charting the path towards success whilst dealing with the issues of big data, cyber security, analytics and behavioral data;
Artificial intelligence, robotics and machine learning: Making sense of tomorrow’s world for banks;
Block-chain, crypto-currencies and the promise of tokenization: Finding and monetizing the value in distributed ledgers;
Internet of all things, voice, virtual reality et al: How to prepare banks for the platforms and channels of tomorrow whilst dealing with the predominance of mobile today?
• Open banking, APIs, Fintechs and the challenge of interfacing with rest of the world;
From Affluent, SMEs to Millennials and the financially excluded: How to deepen the relationship with existing segments and break into new ones?
People: How to update the workforce with skills, mindset and culture as banks transform their infrastructure and platforms?
Distribution and Design: How to create an experience and space for interaction with banking customers comparable to retail leaders?

Another key highlight of this year’s event will be the Asian winners of the global Efma-Accenture Distribution & Marketing Innovation Awards, sharing with the audience how they have created world leading propositions and platforms, and what other banks in Asia can learn from them.

This event is an opportunity to learn from the top leaders about the next digital wave in finance, and if you wish to stay ahead of the curve, book your place now!
We thank our Co-Hosts

Speaker presentations

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Speaking Institutions

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Lukas Czekajewski
Lukas Czekajewski mBank
Deputy Director of Direct Channels Sales and Service Department
Sheb Camur
Sheb Camur Pisano
Customer Success Manager
Przemysław Wyszyński
Przemysław Wyszyński Billennium
Sales & Business Development Director
Jakub Synowiec
Jakub Synowiec mBank
Head of Customer Intelligence Division of CRM
Shai Gill
Shai Gill PayKey
Business Development Director, APAC
Bidyut Dumra
Bidyut Dumra DBS Bank Singapore
Executive Director / Head of Innovation
Henry R. Aguda
Henry R. Aguda Union Bank of the Philippines
SEVP, Chief Technology and Operations Officer and Chief Transformation Officer
Fahim uz Zaman
Fahim uz Zaman Efma
General Manager, Middle East & Africa
Christian Roland
Christian Roland AIA Thailand
Chief Strategy and Digital Officer
Ozkan Aykut Demir
Ozkan Aykut Demir Pisano
Chief Executive Officer
John Lee
John Lee
Country CEO and CEO of Maybank Singapore
Anurag Mathur
Anurag Mathur HSBC Bank (Singapore)
Head of Retail Banking & Wealth Management
Kazuya Sakakibara
Kazuya Sakakibara au Jibun Bank Corporation
Executive Officer, Head of Innovation
Manish Shah
Manish Shah Kotak Mahindra Bank
Senior Vice President Digital Channels
Suhail Suresh
Suhail Suresh Maybank
Group CTO
Amit Arora
Amit Arora Standard Chartered Bank Singapore
Global Head, Digital Programmes & Regional Head, Digital Banking ASEAN and South Asia (ASA)
John Berry
John Berry Efma
Armand Wahyudi Hartono
Armand Wahyudi Hartono BCA Bank Central Asia
Deputy President Director
Julienne Loh
Julienne Loh Mastercard
Executive Vice President, Core Products Asia Pacific, Global Products & Solutions
Nicholas Chee
Nicholas Chee United Overseas Bank Group
Executive Director, Head of Digital & Group Channels & Digitalisation
Michael Lor
Michael Lor Efma
Senior Advisor, Asia Pacific
Su Shan Tan
Su Shan Tan DBS Bank Singapore
Managing Director, Group Head of Consumer Banking & Wealth Management
Qasif Shahid
Qasif Shahid Finja
CEO & Co-Founder
Yohhei Yonei
Yohhei Yonei Mizuho Bank
Senior Digital Strategist (Digital Innovation Department), Vice President Research Analyst
Vincent Bastid
Vincent Bastid Efma
Ling Cao
Ling Cao Backbase
Account Executive APAC
Yair Grossman
Yair Grossman Israel Discount Bank
Head of Customer Experience and Banking Excellence
Kaspar Situmorang
Kaspar Situmorang Bank Rakyat Indonesia
Paolo Barbesino
Paolo Barbesino Emirates NBD
SVP, Head of Multichannel Banking
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