Tomorrow's customer experience, today
Despite the swift evolution of financial services technologies, the need to deliver a satisfactory customer experience remains constant. Leading banks all over the world understand that advanced Fintech companies should enhance the customer experience, not replace it.

The challenge for today’s Fintechs is to understand how to harness the great capabilities of artificial intelligence (AI), bots, machine learning (ML), big data, the internet of things (IoT) and blockchain, to deliver a seamless, personalised and secure customer experience.

The second edition of the CCX Forum, powered by Efma, sets out to help banks meet this challenge. It will identify four channels that will transform your customers’ experiences:

Customer experience: exploring the latest strategies and innovations that provide superior customer experience
Augmented advisor: a look at the latest tools to help advisors help their customers
AI: an examination of how banks can use AI, and how the customer perceives customer service through bots
Big data: Is mining of customer data the Holy Grail or a regulatory nightmare?

Delegates to CCX Forum: Channels and Customer Experience will network with industry peers over themed lunches, roundtable discussions and workshops, as well as at plenary sessions. Visit the Fintech Village to explore the latest innovations and opportunities. Hear expert insights on today’s CCX challenges. 

Outside industry experts will present in-depth case studies to allow attendees to find the right answers. 

Remember, the future started yesterday. Register today and help define the new banking normal.

Speaker presentations

AI and RealTime Campaigns
AI and RealTime Campaigns 2019-04-04 09:45:00
Creating Connected Experiences
Creating Connected Experiences 2019-04-04 12:10:00
View all

Speaking Institutions

View all


Miljan Stamenkovic
Miljan Stamenkovic Kony
VP Financial Services - EMEA
Giorgos Marinos
Giorgos Marinos National Bank of Greece
Director of the Digital Transformation
Nikolina Zecic
Nikolina Zecic UniCredit Group
Head of CEE Digital Collaboration
John Berry
John Berry Efma
Magda Bilicka
Magda Bilicka HSBC GROUP
Global Head of Customer Experience for Contact Centres
Joaquin de Valenzuela
Joaquin de Valenzuela Salesforce
Head of Financial Services
Dennis Khoo
Dennis Khoo UOB Singapore
Group Head, TMRW Digital Group
Julio Prada
Julio Prada Inbenta
General Manager EMEA
Javier Gonzalez Dominguez
Javier Gonzalez Dominguez EVO Banco
Digital Innovation and Big Data Director
Urata Huruglica
Urata Huruglica Raiffeisen Bank Kosovo
CX Manager
Amalija-Silvija Koricky
Amalija-Silvija Koricky Pisano
Customer Success & Account Manager
Tom Cheesewright
Tom Cheesewright Book of the Future
Applied Futurist & Author of "Book of the Future"
Jean Luc Moisan
Jean Luc Moisan Google
Sales Engineering Manager - Financial Services
May Michelson
May Michelson PayKey
Director, Sales & Business Development - Europe
Cornel Dixon
Cornel Dixon Backbase
Head of Middle East and Africa
Aurelie L'Hostis
Aurelie L'Hostis Forrester
Senior Analyst
Jordi Amoros Brotons
Jordi Amoros Brotons Banco Sabadell
Channels Director
Ozkan Aykut Demir
Ozkan Aykut Demir Pisano
Chief Executive Officer
Poyraz Ozkan
Poyraz Ozkan Alterna CX (Turkey)
Founding Partner
Matthias Kröner
Matthias Kröner Fidor Bank Germany
Founder and former CEO of FIDOR
Jessica Reynoso
Jessica Reynoso MoraBanc
Commercial Innovation Manager
Paul Louis Iske
Paul Louis Iske Institute of Brilliant Failures
Chief Failure Officer & President
Hüsnü Mete Güneş
Hüsnü Mete Güneş ISBANK GROUP
Head of Digital Banking Division
Attila Kezdody
Attila Kezdody MKB Bank
Data Asset Management and CRM Director
Aris Bogdaneris
Aris Bogdaneris ING Bank
Member Management Board Banking, Head of Challengers & Growth Markets
Massimo Catrambone
Massimo Catrambone Hypothekarbank Lenzburg
Partner Management - Technology & Development
Xander Pelgröm
Xander Pelgröm NGDATA
Sales Manager Netherlands and Nordics
Seon M. Ahn
Seon M. Ahn Standard Chartered Bank Korea
Head of Digital Commerce
Nicolas Babel
Nicolas Babel D-Rating
Chief Rating Officer
Deniz Guney
Director of Marketing Communications, Customer Experience and Digital Banking
Lorenz Hänggi
Lorenz Hänggi AXA Winterthur
Head Innovation Engineering, AXAnaut
Hammad Rasool
Hammad Rasool National Bank of Oman
Head of Digital Transformation
Edwin Madou
Edwin Madou NGDATA
Philippe Van Fraechem
Philippe Van Fraechem Efma
Regional Director
Dimitrios Vlitas
Dimitrios Vlitas University of Toronto
Visiting Professor in Mathematics and Machine Learning
Luis Côrte-Real
Luis Côrte-Real ebankIT
International Sales Executive
Luca Romagnoli
Luca Romagnoli Salesforce
Business Development Manager EMEA - Financial Services, Director Regulated Industries (Fin Serv, Utilities, Public Sector) Bus Dev
Marc Caparrós Chicón
Marc Caparrós Chicón Caixabank Digital Business
Head of Digital Customer Experience
View all


{{ group.name }}

{{ timeSlot(session) }}{{ meridiem(session) }}

Related Content

View all