Efma is thrilled to announce the 8th edition of its flagship global physical event “World Retail Banking Summit” in Dubai, UAE on Tuesday 15th & Wednesday 16th March 2022 for community leaders in banking, insurance and FinTechs to discuss financial services post the new normal.

This event will provide an overview of major transformation initiatives, best practices among peers, and help envision the financial and insurance service of the future. During these two days, global and regional leaders will give in-depth presentations and renowned experts will showcase their best practices. The conference will highlight the most pressing challenges financial institutions are facing today:


   - Open Banking & embedded finance
   - Collaboration with FinTechs
   - Workforce Transformation & New Ways of Working
   - New era of Payments innovation and impact of digital currencies
   - Personalising the customer experience
   - Branch transformation and role of branch networks post-pandemic
   - Sustainability at the core of next-generation banking
   - SME Segment digitization & automation 
   - How insurance companies are evolving to capture digital customers

Join Efma's first physical event in 2022 and post-pandemic and let's enjoy the physical touch while learning what the future has in store for financial service firsthand from industry leaders and disrupters.

Speaker presentations

Practical information


The World Retail Banking Summit will begin with a welcome coffee on Tuesday 15th March 2022 at 8.30 UAE and will end on Wednesday 16th March 2022 at 15.00 UAE


Dusit Thani Hotel
Sheikh Zayed Road
Trade Centre, DIFC
Dubai, UAE

Languages & timezones

All sessions will be held in English

Please note that all timings are listed in UAE time zone.

Registration information

The registration fee covers participation in the World Retail Banking Summit, documents, lunches and coffee breaks.

Registration fees must be paid in full prior to the event. Efma reserves the right to refuse entry to any delegate who has not paid his or her invoice prior to the event. The event is reserved for top-level bankers and space is limited. Please note that the orgnaisers reserve the right to refuse some applicants.

Speaking Institutions

View all


Rohit Garg
Rohit Garg Emirates NBD
Executive Vice President - Head of Business Banking
Olivier Crespin
Olivier Crespin Zand
Co-Founder & CEO
Jose Rivas
Jose Rivas IntiCo
Global Business Director
Gürhan Çam
Gürhan Çam DenizBank
Founder CEO of Neohub, DenizBank's fintech subsidiary
Daniel Clemente
Daniel Clemente SIBS International
Managing Director SIBS International
Tana Pothikamjorn
Tana Pothikamjorn Kasikorn Line
Dhiraj Kunwar
Dhiraj Kunwar Rakbank
Managing Director of Business Banking
Talal Bayaa
Talal Bayaa Bayzat
Co-founder and CEO
Anuscha Iqbal
Anuscha Iqbal Spotii
Juan Jiménez
Juan Jiménez Santander
Head of Financial Industry Transformation
Deepak Sharma
Deepak Sharma Kotak Mahindra Bank
President & CDO
Oscar E Gómez
Oscar E Gómez IntiCo
Fernando Morillo
Fernando Morillo MASHREQ BANK
Senior Executive Vice President and Group Head of Retail Banking
Khomotso Molabe
Khomotso Molabe Standard Bank
Chief Engineering Officer
Dinesh Sharma
Dinesh Sharma Citibank UAE
Managing Director & CEO Consumer Bank - Middle East
Filipa Alves
Filipa Alves Ageas Portugal Grupo
Senior manager
Maurice Lisi
Maurice Lisi Intesa Sanpaolo
Head of Multichannel & Customer Experience
Charles Mudiwa
Charles Mudiwa Stanbic Bank Kenya
Chief Executive Officer
Fahim uz Zaman
Fahim uz Zaman Efma
General Manager, Middle East and Africa
Manohar Chadalavada
Manohar Chadalavada Standard Chartered Bank
Global Head, AI, Ecosystems and Open Banking, Group Personal & Business Banking
John Berry
John Berry Efma
Amran Hassan
Amran Hassan Etiqa Insurance Berhad
Katalin Kauzli
Katalin Kauzli PartnerHub Zrt - Charlie India
Co-founder, Business Development Director
Amit Dua
Amit Dua SunTec
President & Global Head of Client Facing Group
Arup Mukhopadhyay
Arup Mukhopadhyay Abu Dhabi Commercial Bank
Group Head of Consumer Banking
Mark Chahwan
Mark Chahwan Sarwa.co
Co-Founder and CEO
View all


{{ group.name }}

{{ timeSlot(session) }}{{ meridiem(session) }}
Any questions?
Raheel Vakeel
Raheel Vakeel Efma
Senior Account Executive
Syed Zubair Ali
Syed Zubair Ali Efma
Event Coordinator - APAC & Middle East

Related Content

View all