After hosting a virtual event at the start of 2021, Efma is thrilled to announce the 8th edition of its flagship global event “World Retail Banking Summit” in Dubai, UAE on Tuesday 15th & Wednesday 16th March 2022 for community leaders in banking, insurance and FinTechs to discuss financial services post the new normal.

This event will provide an overview of major transformation initiatives, best practices among peers, and help envision the financial and insurance service of the future.

During these two days, global and regional leaders will give in-depth presentations and renowned experts will showcase their best practises.

We have dedicated the sessions on following topics, the most pressing challenges financial institutions are facing today:
- Collaboration with FinTechs, Open Banking & embedded finance
- Workforce Transformation & New Ways of Working
- New Era of Payments innovation and impact of digital currencies
- Personalising the customer experience
- Branch transformation and role of branch networks post pandemic
- Sustainability at the core of next-generation banking
- Digitization & automation in SME Segment
- How insurance companies are evolving to capture digital customers

Join Efma's first physical event post pandemic and let's enjoy the physical touch while learning what future has in store for financial service firsthand from industry leaders and disrupters.

Speaking Institutions

View all


Amran Hassan
Amran Hassan Etiqa Insurance Berhad
Ramana Kumar
Ramana Kumar Magnati
Chief Executive Officer
Amit Malhotra
Amit Malhotra Commercial Bank of Dubai
General Manager - Personal Banking Group
Josephine Baliah
Josephine Baliah Nedbank
Head-Business Solutions, Card & Payments Acceptance
Tana Pothikamjorn
Tana Pothikamjorn Kasikorn Line
Mohammed AlOthman
Mohammed AlOthman National Bank of Kuwait
General Manager, Head of Consumer Banking Group
Philip King
Philip King Abu Dhabi Islamic Bank
Global Head of Retail Banking
Deepak Sharma
Deepak Sharma Kotak Mahindra Bank
President & CDO
Filipa de Campos Alves
Filipa de Campos Alves Ageas Portugal Grupo
Group Senior Director, Head of Client Marketing
Bidyut Dumra
Bidyut Dumra DBS Bank Singapore
Executive Director / Head of Innovation
Armand Wahyudi Hartono
Armand Wahyudi Hartono BCA Bank Central Asia
Deputy President Director
Daniel Clemente
Daniel Clemente SIBS International
Managing Director SIBS International
Raj Makanjee
Raj Makanjee First National Bank - FNB (South Africa)
Chief Digital Officer at FirstRand and head of retail FNB
Khomotso Molabe
Khomotso Molabe Standard Bank
Chief Information Officer, Standard Bank South Africa
Dinesh Sharma
Dinesh Sharma Citibank UAE
Managing Director & CEO Consumer Bank - Middle East
View all


Standard pricing for 2-day event

  • €400 for Member and Associate Member institutions
  • €800 for Non-member institutions
Any questions?
Raheel Vakeel
Raheel Vakeel Efma
Senior Account Executive
Syed Zubair Ali
Syed Zubair Ali Efma
Event Coordinator - APAC & Middle East

Related Content

View all