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Join us for our upcoming event: Results of annual survey of the Digital Transformation Observatory

This third online meeting of the Digital Transformation community aims to capitalise on the success of the questionnaire submitted to its members, in order to establish trends, compare geographies and allow everyone to situate themselves in relation to others. Our partners at BCG are making the lessons learned from the Efma's responses available to the group.

Welcome to this new Efma community

Building on the success of the SME Banking community and the Future innovation community, Efma continues to build professional communities in the financial services world with this new community dedicated to executives in charge of the digital transformation of their company. Drawing on its global network of bankers and insurers and on the expertise of its partner, BCG, Efma offers this community of professionals a unique opportunity to be inspired by best practices and to exchange directly with those who implement them.

The Boston Consulting Group is delighted to strengthen his partnership with Efma

BCG has been a long-standing partner of Efma and has been monitoring the progress of financial institutions on the path to digitalization for several years through the Digital Transformation Observatory, including surveys and interviews with Efma members.
With the launch of this Community, BCG intends to share the lessons learned from this observatory with a wide audience, and wishes to contribute regularly to the debates between Community members.

Welcome to the digital transformation community

What we do

The members of the community all have high responsibilities in contributing to the digital transformation of their respective institutions. Whether they work in banks or insurance companies, they are faced with the imperative to transform their organisations into digital leaders.
 
This community draws its richness from its diversity: diversity of geographical origins, since the community is global; diversity of professions, since the community brings together bankers as well as insurers; diversity of stages of development, since century-old institutions rub shoulders with new entrants; diversity of professional experience, between those who rely on their own strengths and those who are totally open to the world of newtechs
 
Launched by Efma in partnership with the Boston Consulting Group, this initiative aims to create a dynamic and practical forum of exchanges among peers on their Digital Transformation journey, sharing content and experience on the opportunities and challenges they are facing along the way. We will organise regular online meetings on topics that will be sourced from the members, to ensure they are relevant to their specific context. We will also interview international digital experts to get their views and input on what lies ahead of us. We will also continue our annual Digital Observatory Survey, which gives an overview of where the members stand and deep-dives on the hot topics of the moment. A newsletter will keep members up to date on those many initiatives and the most relevant available content (reports, news, etc.).

Events

Upcoming

Transformation - New working habits
Best Practice Forum
Transformation - Legacy IT systems
Best Practice Forum
Transformation - Remote advisory
Best Practice Forum

Past

Where our members are from

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Content & insights

Content created for and by this community, check out our latest articles, studies, podcasts curated specially for you!

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Get to know the community

Members

Tomasz Kurczyk
Tomasz Kurczyk Axa Insurance Singapore
Singapore
Chief Digital and Transformation Officer
Adrien Francois
Adrien Francois MCB Mauritius Commercial Bank
Mauritius
Product Owner, Digital Transformation Programme, COO Office
Natacha Baumann
Natacha Baumann BNP Paribas Personal Finance
France
Program Director - Innovation & New business models
Shailesh Grover
Shailesh Grover Hong Leong Bank (Malaysia)
Malaysia
Chief Digital and Innovation Officer
Karin Van Hoecke
Karin Van Hoecke KBC Bank
Belgium
General Manager, Digital Transformation and Data
Thorsten Brackert
Thorsten Brackert BCG
Germany
Partner & Director, Retail Banking & FI Operations
Laurent Charon
Laurent Charon Groupe AG2R La Mondiale
France
Director of Innovation and Digital Transformation
Anton Fatti
Anton Fatti Discovery
South Africa
Chief Digital Officer
Michal Skalsky
Michal Skalsky Ceska Sporitelna
Czech Republic
Chief Digital and Transformation Officer
Lusiana Saleh
Lusiana Saleh CIMB Niaga
Indonesia
Branchless Banking Business Development Head
José Antonio Molleda Fernández
José Antonio Molleda Fernández Allianz Partners
Spain
Global Head of Innovation - Home Line of Business
Lito Villanueva
Lito Villanueva Rizal Commercial Banking Corporation
Philippines
EVP & Chief Innovation & Inclusion Officer, Digital Entreprise & Innovations Group Head
Pinar Güzey
Pinar Güzey Quick Sigorta (Maher Holdings)
Turkey
Chief Digital Officer & Chief Marketing Officer
Yvan Mirochnikoff
Yvan Mirochnikoff SGSS - Société Générale Securities Services
France
Head of Digital Solutions
Olusegun Adeniyi
Olusegun Adeniyi Wema Bank
Nigeria
Chief Digital Officer
Sylwia Kulesza
Sylwia Kulesza Standard Chartered Bank
Singapore
Senior Executive Director, Head of Digital Engagement & Cross-Channel Sales
Stefan Grigorov
Stefan Grigorov UBB United Bulgarian Bank
Bulgaria
Head of Strategy, Transformation and Innovations Directorate
Slim Jomâa
Slim Jomâa Amen Bank
Tunisia
Directeur Central du Pôle Transformation - PMO Central du programme de transformation Next
Alberto Pinna
Alberto Pinna Bibanca
Italy
Marketing and Product Development, Payments
Hüsnü Mete Güneş
Hüsnü Mete Güneş Isbank
Turkey
Head of Digital Banking Division
Yann Domenech
Yann Domenech AXA Partners
France
Head of Digital Solutions, Innovation & Transformation
Jonas Eichhorst
Jonas Eichhorst Timo Digital Bank
Vietnam
Board Director & CFO
Christian Jerome O. Dobles
Christian Jerome O. Dobles Philippine National Bank
Philippines
SVP & Head of Transformation
Paolo Barbesino
Paolo Barbesino Emirates NBD
United Arab Emirates
SVP, Head of Multichannel Banking
Pablo Campo Lladó
Pablo Campo Lladó Seguros Lagun Aro
Spain
Director de Innovación y Open Business
Noureddine Boustani
Noureddine Boustani Attijariwafa Bank
Morocco
Head of Multichannel and Digital Transformation
Mahesh Nagavalli
Mahesh Nagavalli First Abu Dhabi Bank
United Arab Emirates
Managing Director, Head of Channel and Innovation
Mukesh Piliana
Mukesh Piliana TechcomBank
Vietnam
Digital Transformation & Change Leader
Katarzyna Pokora
Katarzyna Pokora Aion Bank
Poland
Digital Transformation Architect
Santiago Jarrin
Santiago Jarrin Banco Pichincha
Ecuador
Chief Digital Officer
Christophe Puiseux
Christophe Puiseux Natixis
France
Transformation Instigator
Barış İnan
Barış İnan Anadolu Sigorta
Turkey
Manager, Digital Insurance and Customer Communications
Rui Manuel Negrões Soares
Rui Manuel Negrões Soares Caixa Geral de Depósitos
Portugal
Head of Digital Bank Department
Mustapha Benabbou
Mustapha Benabbou Crédit Agricole du Maroc
Morocco
Head of Digital Banking Division
Szymon Walach
Szymon Walach PKO Bank Polski
Poland
Managing Director Strategy and Digital Transformation Division
Laura Fineo
Laura Fineo Sella Bank
Italy
Deputy Head of Digital Transformation & Marketing
Ângelo Guerra Vilela
Ângelo Guerra Vilela Ageas Portugal Grupo
Portugal
Senior Director - Country Head of Digital
Josep Maria Celaya Gonzalez
Josep Maria Celaya Gonzalez DKV Seguros
Spain
Digital Business Managing Director
Vanessa Heichert
Vanessa Heichert Wawanesa Mutual Insurance Company
Canada
VP, Business Transformation
Damiano Fusina
Damiano Fusina Cattolica Assicurazioni
Italy
Head of Business Architecture
László Bek-Balla
László Bek-Balla Erste Bank Hungary
Hungary
Head of Digital & Contact Center
Selim Tastan
Selim Tastan Kuveyt Türk Participation Bank
Turkey
Head of Digital Transformation and Innovation
Borja Garate Maidagan
Borja Garate Maidagan Laboral Kutxa
Spain
Técnico de Innovación y Open Business
Yasukazu Sogiku
Yasukazu Sogiku FISC - The Center for Financial Industry Information Systems (Japan)
Japan
Director
Franc Bračun
Franc Bračun NLB Nova Ljubljanska Banka
Slovenia
Chief Digital Officer
Gian Battista Baa'
Gian Battista Baa' Intesa Sanpaolo
Italy
Head of Digital Payments and Services
Francisco José Lecumberri
Francisco José Lecumberri Laboral Kutxa
Spain
Director del departamento de Organización
Herbert Auinger
Herbert Auinger Raiffeisen Bank International
Austria
Head of Group Corporate Digital Transformation
Mach Chan
Mach Chan Phillip Bank
Cambodia
Chief Executive Officer
Marcos Rodriguez Silva
Marcos Rodriguez Silva Zurich (Spain)
Spain
Head of Strategy, Transformation and Data
Rod Poole
Rod Poole Standard Bank
South Africa
Chief Change and Business Transformation Officer
Jessica Niewierra
Jessica Niewierra ABN AMRO Bank
Netherlands
TitleManaging Director Contact Centers | Digital Transformation
Blazej Szczecki
Blazej Szczecki Bank Pekao
Poland
Deputy CEO, Head of Banking Operations and IT Division
Ciaran Casey
Ciaran Casey Allied Irish Banks
Ireland
Head of Digital Channels
András Kuhárszki
András Kuhárszki OTP Bank
Hungary
Managing Director
Camila Serna
Camila Serna Chubb
United States
SVP, Digital Strategy and Portfolio
Christina Pieterse
Christina Pieterse Nedbank
South Africa
Executive: Nedbank Channel Strategy and Innovation Delivery
Nurullah Beyter
Nurullah Beyter TEB Türk Ekonomi Bankası
Turkey
Director, SME Banking Digital Transformation and Start-up Banking
Khatija Iffath
Khatija Iffath Kuwait International Bank
Kuwait
Head of Retail Transformation & Customer Experience
Gürhan Çam
Gürhan Çam DenizBank
Turkey
Founder CEO of Neohub, DenizBank's fintech subsidiary
Olivier Laborde
Olivier Laborde Natixis Assurances
France
Innovation & Digital Transformation Leader
Vincent Larramendy
Vincent Larramendy Banque Transatlantique
France
Head of Digital Marketing and Communication
Frederik Bisbjerg
Frederik Bisbjerg Daman - National Health Insurance Company
United Arab Emirates
Executive Director, Digitalisation & Innovation
Melissa Craig
Melissa Craig HSBC Bank (Singapore)
Singapore
Head of Digital and Innovation, Wealth & Personal Banking
Filippo Tanaglia
Filippo Tanaglia Cattolica Assicurazioni
Italy
Customer Management | Client Strategy | Direzione Business Development & Marketing
Mathieu Staniulis
Mathieu Staniulis Desjardins
Canada
Vice-president & Chief Transformation Officer
Mustafa Ulus
Mustafa Ulus Fibabanka
Turkey
Research, Development and Innvoation Manager
Kerem Abuc
Kerem Abuc Standard Chartered Bank
Singapore
Global Mobile & Digital Products Executive Director
Robert Anghel
Robert Anghel TMB Bank
Romania
Director, Head of Digital Channels and User Experience
Han Peng Kwang
Han Peng Kwang Wing Bank
Cambodia
CEO
Shekhar Krishnamurthy
Shekhar Krishnamurthy Emirates NBD
United Arab Emirates
Head - Strategy & Governance, Retail Banking & Wealth Management
Evangelos Vagias
Evangelos Vagias Eurobank (Greece)
Greece
Head of Internal, Corporate & Business Banking Digital Transformation
Alvin Lim
Alvin Lim HSBC Hong Kong
Hong Kong
Regional Head of Open Banking Engagement
Raymond Sia
Raymond Sia Canadia Bank
Cambodia
CEO
Marcelo Frontini
Marcelo Frontini Banco Sofisa
Brazil
Executive Director
Kalyani Balakrishnan Nair
Kalyani Balakrishnan Nair Maybank
Malaysia
EVP, Head Group Virtual Banking
Shirli Shoham Klein
Shirli Shoham Klein First International Bank of Israel
Israel
Head of Digital & Innovation
Hendra Lembong
Hendra Lembong BCA Bank Central Asia
Indonesia
Information Technology Director
Inga Kelauradze
Inga Kelauradze TBC Bank
Georgia
Agile Transformation Lead/ Head of Agile Center of Excellence
Giuseppe D’Antonio
Giuseppe D’Antonio Intesa Sanpaolo
Italy
Business Digital Partner
Indra Gunawan
Indra Gunawan Canadia Bank
Cambodia
Chief Technology Officer
Pavel Heczko
Pavel Heczko CSOB - Ceskoslovenska Obchodni Banka (Czech Republic)
Czech Republic
Executive Manager Data-driven Personalisation, Lead Management and Kate
César Cundari Amenta
César Cundari Amenta CaixaBank
Spain
Director of Customer Experience Labs
Giovanni Bursi
Giovanni Bursi BPER Banca
Italy
Head of innovation
Anup Kanti Das
Anup Kanti Das BRAC Bank
Bangladesh
VP & Regional Head of Distribution
Bryan Min
Bryan Min Prince Bank
Cambodia
Chief Digital Officer
Manish Agarwal
Manish Agarwal Kotak Mahindra Bank
India
Business Head - Kotak 811
Joe Gan
Joe Gan Alliance Bank Malaysia Berhad
Malaysia
SVP, Head Strategic Innovation & Acquiring Solutions
Sérgio Magalhães
Sérgio Magalhães Millennium BCP (Portugal)
Portugal
Director Digital Transformation
Ana de Montvert
Ana de Montvert Chubb
Switzerland
Head of Digital Business Development for Europe
Dimitri Strongylopoulos
Dimitri Strongylopoulos Alpha Bank
Greece
Senior Director, Digital Banking
Santiago Andres Hidalgo Chavez
Santiago Andres Hidalgo Chavez Banco Pichincha
Ecuador
Digital Business Lead
Akshay Faugoo
Akshay Faugoo Bank One
Mauritius
Head of Transformation
Luis Colorado
Luis Colorado Santander
Spain
Head of Digital Banking and Innovation
Ģirts Bērziņš
Ģirts Bērziņš Swedbank Latvia
Latvia
Member of Board, Head of Digital Innovation and Strategy
Geraldo Rodrigues Neto
Geraldo Rodrigues Neto Banco Santander
Brazil
Head de Negócios Digitais
Kevin Willems
Kevin Willems KBC Bank
Belgium
Head Datamanagement Agency
Bryan Reeves
Bryan Reeves Wawanesa Insurance
Canada
Manager, Digital Products
Rubén Villanueva Hermida
Rubén Villanueva Hermida Bankinter
Spain
Director de Transformación Digital y Procesos
Santiago de Larrea Teruel
Santiago de Larrea Teruel Crèdit Andorrà
Andorra
Responsable de Innovación y Transformación Digital
Alexey Kruglov
Alexey Kruglov Sberbank
Russia
Managing Director, Head of Retail Digital
Pakamon Tulyapizitchai
Pakamon Tulyapizitchai Ngern Tid Lor
Thailand
Head of Digital Transformation and​ Customer​ Experience
Kounti Menjra
Kounti Menjra Banque Centrale Populaire (Morocco)
Morocco
Head of Customer Experience
Andrea Urgolo
Andrea Urgolo Pravex-Bank
Ukraine
Head of Digital Transformation
Alan Francis
Alan Francis First Abu Dhabi Bank
United Arab Emirates
SVP, Acting Head of Digital
Nicolas Homo
Nicolas Homo AXA Partners
France
Client, Customer & Digital Solution Director
Jelena Vukojević
Jelena Vukojević Erste Bank Serbia
Serbia
Senior Digital Solutions Expert
Andrea Coppini
Andrea Coppini Iccrea Banca
Italy
Responsabile Divisione Digital Innovation & Multichannel
Martin Miruka
Martin Miruka Equity Bank
Kenya
Business Transformation and Customer Experience
Joan Antoni Cabrer Rupert
Joan Antoni Cabrer Rupert CaixaBank
Spain
Director of Digital Transformation
Evren Sahin
Evren Sahin Yapi Kredi Bankasi
Turkey
EVP | Head of Digital Banking Group & Innovation
Eduardo Caria
Eduardo Caria Ageas Portugal Grupo
Portugal
Senior Director, Group Head of Transformation and Efficiency
Dexter Tan
Dexter Tan Development Bank of the Philippines
Philippines
Head, Technology Innovations and IT Planning
Patrick Lafosse
Patrick Lafosse BNP Paribas
France
Head of Strategic Marketing, CRM and Analytics
João Manaças
João Manaças Banco CTT
Portugal
Head of Digital Channels and CRM
Katarzyna Ber
Katarzyna Ber ING Netherlands
Netherlands
Digital Transformation Change professional, Global Business Banking
Ingrid Bocris
Ingrid Bocris Société Générale Assurances
France
Deputy General Manager - Head of Partnerships, Corporate and Digital Transformation/Innovation
Sandra Hauser
Sandra Hauser Zurich Insurance Company
Switzerland
Head Transformation & Technology
Kaushik Ghate
Kaushik Ghate HDFC Bank
India
SVP, Head of Customer Analytics and Data Sciences
Wilfried Neven
Wilfried Neven Ethias Assurance
Belgium
Chief Digital Transformation Officer
Muhammad Hamayun Sajjad
Muhammad Hamayun Sajjad National Bank of Pakistan
Pakistan
Senior EVP, Group Chief Digital Banking
Saurabh Batra
Saurabh Batra Standard Chartered Bank
Singapore
Deal Lead, Group Partnerships
Valentina Smirnova
Valentina Smirnova AXA Partners
United Kingdom
Head of Finance Operations
Juan Larrauri Diaz
Juan Larrauri Diaz Mutua Madrileña Automovilista
Spain
Head of Digital Strategy
Sorachna Honn
Sorachna Honn Prince Bank
Cambodia
CEO & Managing Director
Luca Vanetti
Luca Vanetti Banco BPM
Italy
Head of Marketing and Omnichannel
Elena Giallombardo
Elena Giallombardo Crédit Agricole Assurances
France
Head of Innovation
Dinçer Demir
Dinçer Demir Allianz Türkiye
Turkey
Product Owner, Digital Service Optimization
Anke Bridge Haux
Anke Bridge Haux Credit Suisse (Switzerland)
Switzerland
Head of Digital Banking
Vincent Tranchimand
Vincent Tranchimand AXA
Spain
Chief Customer and Operations Officer
Nawaf Alkhuraif
Nawaf Alkhuraif Kuwait International Bank
Kuwait
Executive Manager, Head of Alternative Delivery Channels
Gergely Tyukodi
Gergely Tyukodi OTP Bank
Hungary
Managing Director OTP eBIZ
Fernandes Lima Filho
Fernandes Lima Filho SulAmérica Seguros
Brazil
Digital Transformation Manager
Kanags Surendran
Kanags Surendran CIMB (Malaysia)
Malaysia
Managing Director & Head, Transformation
Morten Baden
Morten Baden Spar Nord Bank
Denmark
Chief Digital Officer / Head of Digital Bank
Ertuğrul Umut Uysal
Ertuğrul Umut Uysal Ziraat Bankasi
Turkey
Head of the Enterprise Architecture Deartment
Olga Ceja
Olga Ceja Banorte
Mexico
Director de Innovación y Transformación Canales
Tobia Manfridi
Tobia Manfridi Cattolica Assicurazioni
Italy
Business Architect
Audrey Pujalte
Audrey Pujalte Société Générale
France
Directrice Innovation et Nouveaux Modèles
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Not yet a community member? To apply, please contact patrick@efma.com

This Digital Transformation Community is open to all bankers and insurers in charge of digital transformation.
Patrick Desmarès
Patrick Desmarès Efma
France
Senior Advisor