Be a part of our upcoming report by filling out the survey

The main focus of the report is a closer look at best practices from banks regarding their hidden SME customers in the retail segment; how to identify them, approach them, and serve them.

SME Banking Community

Join us in building a unique global community of SME Bankers - share and exchange best practices and new ideas with peers on a regular basis by becoming a part of our many initiatives!
Interested to know more? 

SME Banking Podcasts

Your regular dose of SME news and insights. Listen now to one of episodes from the "SME at a glance: Expert views on the news" series!

Welcome to SME Banking Community

What is the SME Banking Community?

At Efma, we have created a thriving community of SME bankers. Led by Lukas Dzuroska, this community is centered around the sharing of best practices, with podcasts, virtual events, and articles all facilitating knowledge sharing in this critical space. By speaking with leaders in the SME banking world and highlighting the ways business banking is evolving, we are helping to advance this community.

Want to become a member?

For now, anyone can be a part of this community. If you are interested to join your peers and help us in building a space where SME Bankers share and learn from each other, just contact us at lukas@efma.com or dorota@efma.com and we will gladly set up a short call to see how you personaly can benefit from the community membership! 

Where our members are from

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Content & insights

Content created for and by this community, check out our latest articles, studies, podcasts curated specially for you!

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Join us for one of our upcoming events - a great place to connect with your peers and learn from each other!

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Efma SME Banking Awards 2021
Efma SME Banking Awards 2021 22 February 2022


SME Banking Awards

SME Banking Awards 2021

Every successful community needs a benchmark. That’s why, following many great initiatives in the SME space, we are excited to announce the second edition of our dedicated SME Banking Awards.

As SME banking grows in importance, this initiative helps the most innovative global institutions and bankers showcase their SME strategy and vision.
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Award categories

SME Banker of the year

Do you think you have what it takes to be named SME Banker of the Year and replace Lori Darlington (RBC, Canada) on the throne for 2022? Or you know someone deserving at your institution? Then submit an application for you or a colleague for a chance to be recognized among SME Banking leaders from around the world.

Nominees are to be announced weekly during the release phase.

SME Bank of the year

Is your bank doing incredible work to bring new and digital offerings to your SME customers? Are you prioritizing SMEs in your banking strategy? If the answer is yes, then you will have a great chance to win this coveted prize! Click below to nominate your institution in the SME Bank of the Year category!

Nominees are to be announced weekly during the release phase.

Advisory & on-demand services

Bespoke Research

On-demand research on particular topic using Efma content library (articles, studies, reports, events presentations, events recordings and more)

Expert Call

1-hour call with one of Efma Senior Experts based on the topic of your interest

Efma Business Academy and Advisory

EBA helps financial institutions manage successful transformations, in partnership with leading professional industry experts and educational organizations.

Learning Expedition (physical)

Premium, exclusive and hassle-free experiences for top level executives that offer an excellent opportunity to exchange ideas, insights and business cards, all the while getting hands-on experience during onsite visits at some of the most innovative global players.
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Get to know the community


Craig Evans
Craig Evans Nedbank
South Africa
Divisional Executive
Ken Burke
Ken Burke Allied Irish Banks
Group Head of Mortgage Business & Credit Products
Juan Francisco Vaca
Juan Francisco Vaca Banco Pichincha
MBA Marketing
Pascale Devriese
Pascale Devriese BNL Gruppo BNP Paribas
Head of Digital Offering Small Business for the Operational Entity BNL (BNPP Group)
Melih Sazak
Melih Sazak Isbank
SME Banking Marketing Division, Assistant Manager
Berk Guven
Berk Guven European Merchant Bank
Marketing Manager
Dhiraj Kunwar
Dhiraj Kunwar Rakbank
United Arab Emirates
Managing Director of Business Banking
Rajeev Chalisgaonkar
Rajeev Chalisgaonkar Standard Chartered Bank Singapore
Managing Director, Global Head of Business Banking
Mahdi Kilani
Mahdi Kilani Abu Dhabi Islamic Bank
United Arab Emirates
Head of Business Banking
Sergio Gutierrez
Sergio Gutierrez CaixaBank
Director AgroBank
Roger Mendoza
Roger Mendoza Banco Pichincha
Tribe Leader - Banking Channels
Susan Davies
Susan Davies Santander UK
United Kingdom
Managing Director
Alexander Yurevich Molokanov
Alexander Yurevich Molokanov Promsvyazbank

Head of Strategy for SME Business Unit
Nadaraj Mathuvirin
Nadaraj Mathuvirin MCB Mauritius Commercial Bank
Product Owner
Natalia Dobrowolska
Natalia Dobrowolska mBank
Kunal Roy
Kunal Roy Rakbank
United Arab Emirates
Head Product , Customer Value Proposition , Business Innovation , Strategic partnerships ( Business Banking )
Carla Recalde
Carla Recalde Banco Pichincha
Commercial strategy expert
Jason Wong
Jason Wong CIMB (Malaysia)
VP & Head of Strategic Initiatives & Projects, SME Banking at CIMB
Ma Kristina Davila
Ma Kristina Davila RCBC GROUP
Head of SME digitization projects
Frederic de Melker
Frederic de Melker Rakbank
United Arab Emirates
Managing Director Personal Banking
Guven Aytas
Guven Aytas European Merchant Bank
Head Of Sales
Nina Arkilahti
Nina Arkilahti Nordea
Head of Business Banking
Simla Unal
Simla Unal BNP Paribas International Retail Banking
Head of Marketing -SME
Freddy Iman
Freddy Iman BCA Bank Central Asia
Executive Vice President Commercial & Retail Business
Christian Jerome O. Dobles
Christian Jerome O. Dobles Philippine National Bank
SVP & Head of Transformation
Deniz Gürkan
Deniz Gürkan Isbank
SME Banking Marketing Division, Unit Manager
Arjen Hoekstra
Arjen Hoekstra ING Bank
Business Manager to Global Head of SME & Mid Corporate banking
Jack de Mooij
Jack de Mooij Rabobank
Head of SME
Moshima Shongwe
Moshima Shongwe Standard Bank
South Africa
Head of Digital and eCommerce for Business Clients South Africa
Kaspar Situmorang
Kaspar Situmorang Bank Rakyat Indonesia

Andrej Meža
Andrej Meža NLB Nova Ljubljanska Banka
Head of SME
Jaya Balan Kathiravalu
Jaya Balan Kathiravalu CIMB Bank Berhad
Head of SME Banking Malaysia, Group Commercial Banking
António Fery Antunes
António Fery Antunes Millenium bcp
Head of SME's Direct Channels
Sofie Larsson
Sofie Larsson Swedbank
Nordic Head - Corporate Segment - SME and Midcorp
Jessica Holzbach
Jessica Holzbach
Advisor, Co-Founder and former CCO of Penta
Justinas Dedela
Justinas Dedela European Merchant Bank
Deputy CEO
Chris Forrest
Chris Forrest Barclays Bank
United Kingdom
Head of SME UK
Sinan Kosovali
Sinan Kosovali DenizBank
Vice President - Agricultural Banking Marketing
Stergios Zlatanos
Stergios Zlatanos Piraeus Bank
Director, Small Business Segment
Ian Workman
Ian Workman Barclays Bank
United Kingdom
Managing Director - Head of SME
Sander Cansever
Sander Cansever Yapi Kredi Bankasi
Head of SME Banking Strategic Marketing
Hassan Sabbah
Hassan Sabbah Bank Audi
Assistant COO - SME Banking Head
Karen Foo Tze Yee
Karen Foo Tze Yee Alliance Bank Malaysia Berhad
VP, SME Portfolio Management
John Hudson
South Africa
National Head Agriculture, Business Banking
Nikoloz Kurdiani
Nikoloz Kurdiani TBC Bank
Deputy CEO
Martin Hyde
Martin Hyde HSBC
United Kingdom
Head of HSBC Kinetic
Stephanie Mak
Stephanie Mak Alliance Bank Malaysia Berhad
VP, SME Product Development
Ulrik Stanke Bank
Head of Business Customers Transformation
Sue Douthwaite
Sue Douthwaite
United Kingdom
Non-Executive Director, Former SME Director Virgin Money and MD Santander Business
Sait Şener
Sait Şener Vakifbank
R&D and Innovation Directorate
Sabino Costanza
Sabino Costanza Credimi
Co-founder - Funding, Risk & Strategy
Erkin Aydın
Erkin Aydın QNB Finansbank
EVP, Retail and SME Banking
Sarp Demiray
Sarp Demiray European Merchant Bank
Roy Heong
Roy Heong Alliance Bank Malaysia Berhad
Head of Strategic Partnerships & Innovation
Tibor Csonka
Tibor Csonka OTP Bank
Managing Director, Corporate Directorate
Marcelo Toledo
Marcelo Toledo Banco Itau SA
Head of Digital Business
Simone Cooper
Simone Cooper Standard Bank
South Africa
Head Business Banking
Marcus  Orloff
Marcus Orloff Danske Bank
Senior Consultant & Traction Lead
Natia Vacharadze
Natia Vacharadze TBC Bank
Tribe lead of Business Segment Management Tribe
Adam Walendziewski
Adam Walendziewski ING Netherlands
Digital Business Banking Tribe Lead
Ernest Kwong
Ernest Kwong Alliance Bank Malaysia Berhad
Group Chief SME Banking Officer
Slavoljub Dordevic
Slavoljub Dordevic Raiffeisen Bank International
Head Consumer & Small Business Banking
Lennart Zetterfalk
Lennart Zetterfalk Swedbank
Segment Manager Midcorp
Tornike Gogichaishvili
Tornike Gogichaishvili TBC Bank
COO (Deputy CEO)
Burak Bayhan
Burak Bayhan QNB Finansbank
Director, SME Banking
Lynne Robertson
Lynne Robertson Santander UK
United Kingdom
Enterprise Education & Insight Lead, Santander Breakthrough
Bartosz Urbaniak
Bartosz Urbaniak BNP Paribas Bank Polska
Head of Food & Agri Banking CEE & Africa
Dayalan Govender
Dayalan Govender Nedbank
South Africa
Managing Executive of Card, Payments and Transactional
Andrey Gidulyan
Andrey Gidulyan Raiffeisen Bank International
SE Business Lead
Charlene Jacobs
Charlene Jacobs Nedbank
South Africa
Research Insights and Strategic Projects
Howard Chuang
Howard Chuang Standard Chartered Bank China
Managing Director and Head of Business Banking
Kimlang Duong
Kimlang Duong Phillip Bank Cambodia
Head of SME Banking
Murat Kulaksiz
Murat Kulaksiz DenizBank
SME Banking and Public Finance Group, Executive Vice President
Jaypee Soliman
Jaypee Soliman Union Bank of the Philippines
Vice President/ SME Segment Head
Qamar Saleem
Qamar Saleem International Finance Corporation (USA)
Regional Manager Asia and Global SME Banking Lead, Financial Institutions Group, IFC
Arild Langberg Johannessen
Arild Langberg Johannessen SpareBank 1 SR-Bank
Director Digital Customers Corporate Market
Daniel Darmawan
Daniel Darmawan BCA Bank Central Asia
Senior Vice Preseident of SME
Henry Koenaifi
Henry Koenaifi BCA Bank Central Asia
SME and Commercial Banking Director
Poya Motai
Poya Motai Nordea Bank (Sweden)
Business Area Lead & Sustainability Expert, Group Sustainable Finance
Michal Grabowski
Michal Grabowski mBank
Head of SME Ecosystem Division
John David G. Yap
John David G. Yap Security Bank Corporation
SVP & Head of Micro, Small & Medium Enterprises
Jesse Weinberg
Jesse Weinberg First National Bank - FNB (South Africa)
South Africa
Executive Head: SME Customer Segment
Christopher Dods
Christopher Dods First Hawaiian Bank

EVP and Group Manager, Digital Banking and Marketing Group
Dominic Provençal
Dominic Provençal MCB Mauritius Commercial Bank
Head of Business Banking
Erik Engelbrekts
Erik Engelbrekts SWEDBANK GROUP
Agriculture & Forestry Corporate Analysis, Group Credits
Marek Soltysiak
Marek Soltysiak Alior Bank
Director, Head of Business Customers Products Department
Lawrence Loh
Lawrence Loh United Overseas Bank Group
Managing Director
Gergely Tyukodi
Gergely Tyukodi OTP Bank
Managing Director OTP eBIZ
Piotr Teodorczyk
Piotr Teodorczyk mBank
Head of Retail SME Department
John Cary L. Ong
John Cary L. Ong Security Bank Corporation
Group Head Transaction Banking and Channel Network at Security Bank Corporation
Hakan Yurtseven
Hakan Yurtseven TEB Türk Ekonomi Bankası
Head of SME Banking Marketing&Business Development
Ozhan Orge
Ozhan Orge Raiffeisen Bank International
SME Product and Segment Leader
Serhat Yilmaz
Serhat Yilmaz DenizBank
SME Banking Group, Marketing Senior Vice President
José De Souza
José De Souza Banco Pichincha

Product Owner
Goolam Kader
Goolam Kader Nedbank Business Banking
South Africa
Managing Executive: Business Banking
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