Data is everywhere, streaming across our world through a growing array of sensors, applications, and business models. Much less common, though, are companies that actually use data and analytics to transform what they do, how they do it and how they interact with their customers. Financial institutions and insurers strive for personalized customer engagement, and the good news is, this is also what customers are expecting from them.
But how to make this happen? Many banks are already investing in data and analytics, but struggle to scale the effort and reap the benefits of the investments. In this session, we will discuss what it takes to generate real and lasting impact for the customers and the business.

This session is strictly restricted to bankers and insurers.
The times are given in CET and are positioned in the middle of the day in Europe, to allow Asian and American members to participate.

Speaker presentations

BCG: Smart Customer Engagement
BCG: Smart Customer Engagement 2021-10-07 12:00:00


Patrick Desmarès
Patrick Desmarès Efma
Senior Advisor
Thorsten Brackert
Thorsten Brackert BCG
Partner & Director, Retail Banking & FI Operations
Kaushik Ghate
Kaushik Ghate HDFC Bank
SVP, Head of Customer Analytics and Data Sciences
Kevin Willems
Kevin Willems KBC Bank
Head Datamanagement Agency

Speaking Institutions


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Any questions?
Patrick Desmarès
Patrick Desmarès Efma
Senior Advisor
Miroslava Tokarova
Miroslava Tokarova Efma
Online Events Specialist