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- This unique tour is focused on providing retail bankers with an opportunity to benchmark customer experience from leading retailers against banks
- Locations and stores to be confirmed soon
- The session builds upon 3 key areas:
- The “experience” delivered/ received
- The “customer journey”
- Creating the desired “brand” experience
- Background and target market
- Vision, mission and benefits
- Launch
- Studio B Concept and learnings
- B Works Vision
- Target customers and features
- Flythrough and visuals
- Photos of site and video
- Results so far
- how the story has evolved to meet the needs of our customers
- ANNA’s client proposition
- ANNA's approach to chat-based assistance
- Blending banking and business needs
- Customer support development
- Overview of our journey: from Banking License to customers
- Strategy going forwards
- It’s all about the execution
- Take advantage of Open APIs to drive growth and collaboration with digital players like Google and Facebook
- Leverage blockchain to achieve unprecedented efficiencies in trade and payments processes by creating permissioned networks with the business partners
- Elevate digital experiences by deploying unified engagement hub to power traditional and emerging channels
- Drive speed of business innovation and superior operational efficiencies with a digital core
- Leverage artificial intelligence and robotic process automation for driving awesome customer experiences and efficiencies
- Challenges we see in digitalization of banks
- How do we approach them, showcase of few use cases
- Panel discussion: How and why Tatra Banka (member of Raiffeisen Group International) moved to cloud and enable omni-channel orchestration with Exponea
- Bank as a marketplace?
- First Direct's journey with Fintechs, partnerships and marketplaces
- How the digital customer experience is creating enduring relationships post PSD2
For more details, contact:
Barbora Sliacka
Events Manager
barbora@efma.com
+421 908 560 272
What delegates said at #EfmaLondon17
"Compact and fast learning tool for busy bankers. Great to have colleagues to share and discuss discovered ideas."
David Birman,Chief Digital Officer, Bank of Georgia, Georgia
What delegates said at #EfmaLondon17
"Very well organized. Intensive and inspire."
Vlastimir Vuković, CMO - Member of Executive Board, NLB Banka Belograd, Serbia
What delegates said at #EfmaLondon17
"Very interesting visits on-site. Learning the subjects from different point of view."
Micha Argaman, Head of Banking Operations Sector, Mizrahi Tefahot Bank, Israel
What delegates said at #EfmaCape18
"Very well organised with relevant practical industry practices."
Lance Mambondiani, Chief Executive Officer, Standard Bank, Zimbabwe
What delegates said at #EfmaToronto17
"Very good company visits and discussions. Good networking opportunities."
Lars Linder, Head of Projects and Business Development at Customer competence center, Swedbank, Sweden
Due to Covid-19, our physical events will be postponed to 2021. We will keep you posted on any further developments regarding this matter.
Our top priority remains the health and safety of all participants at our events, including attendees, speakers, partners and Efma staff.
If you need more assistance, feel free to contact us at sarah@efma.com, we would be more than happy to help.
Stay safe.
Efma team