Learning Expedition in London

Learning expedition
London
25 to 27 June 2019

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Monday 24 June 2019

08.00
Participants arrival
14.00
London sightseeing tour & team icebreaker
19.00
Welcome drink with panorama views over Hyde Park

Tuesday 25 June 2019

09.00
Market introduction
The specifics of the financial services market in London
09:00 - 10:00
John Berry
Efma
CEO
United Kingdom
Lubomir Olach
Efma
Director, International Membership Development
Slovakia
10.00
Session with Santander UK: Open Banking strategy & FinTech partnerships
Open Banking Strategy and FinTech partnerships
10:00 - 11:00
Manroop Khela
Santander UK
Head of Specialist Business Units
United Kingdom
Customer experience in a digital world
11:00 - 12:00
Manroop Khela
Santander UK
Head of Specialist Business Units
United Kingdom
12.00
Lunch break hosted by Santander UK
13.30
Retail Experience Tour guided by Efma's Senior Advisor
Customer Experience Store Tour in a selected London location
13:30 - 13:50
John Berry
Efma
CEO
United Kingdom

- This unique tour is focused on providing retail bankers with an opportunity to benchmark customer experience from leading retailers against banks
- Locations and stores to be confirmed soon
- The session builds upon 3 key areas:


- The “experience” delivered/ received


- The “customer journey”


- Creating the desired “brand” experience




15.30
Session with CYBG: Re-inventing the high street customer banking experience
Introduction to B brand and strategy
15:30 - 16:15
David Judic
Virgin Money
Head of Retail Marketing
United Kingdom

- Background and target market
- Vision, mission and benefits
- Launch 
- Studio B Concept and learnings
- B Works Vision

B Works design Concept
16:15 - 17:00
Jon Blakeney
'i-am'
Group Managing Director
United Kingdom

- Target customers and features
- Flythrough and visuals
- Photos of site and video
- Results so far

Next steps and vision for the future
17:00 - 17:30
David Judic
Virgin Money
Head of Retail Marketing
United Kingdom

- how the story has evolved to meet the needs of our customers 

18.00
Teambuilding activity: Full Cryptic Experience at the Bletchley Bar in London

Wednesday 26 June 2019

09.00
How Revolut grew to 4m retail users while also disrupting business banking
Our story & strategy towards partnerships
09:00 - 09:30
Ryan Thorpe
Revolut
Marketing Manager UK/IE
United Kingdom
Digital CX Journey at Revolut
09:30 - 10:00
Ryan Thorpe
Revolut
Marketing Manager UK/IE
United Kingdom
Viral marketing
10:00 - 10:30
Ryan Thorpe
Revolut
Marketing Manager UK/IE
United Kingdom
Aaron Larsson
Revolut
Marketing Manager
United Kingdom
Case study: Revolut Business
10:30 - 11:00
Aaron Larsson
Revolut
Marketing Manager
United Kingdom
11.30
Session with ANNA: Blended intelligence in business assistance
Introducing ANNA Money - the mobile business account that does your admin
11:30 - 12:30
Daljit Singh
ANNA
Chief Design Officer/Co-Founder
United Kingdom

- ANNA’s client proposition
- ANNA's approach to chat-based assistance
- Blending banking and business needs
- Customer support development

12.30
Lunch
13.30
Session with Starling Bank
Starling Journey
13:30 - 15:00
Jason Maude
Starling Bank
Chief Technology Advocate
United Kingdom

- Overview of our journey: from Banking License to customers
- Strategy going forwards
- It’s all about the execution

15.15
How Lloyds Banking Group Drives Innovation & FinTech Partnerships
An Introduction to Lloyds Banking Group, Innovation & Strategy
15:15 - 15:45
Michael Anyfantakis
Lloyds Banking Group
Head Of Innovation Design
United Kingdom
New Business Exploration: Exploring future horizons – Opportunities & Challenges
15:45 - 16:05
Adam Ryan
Lloyds Banking Group
Head of Innovation (New Business Exploration)
United Kingdom
FinTech Discovery & Strategic Partnerships: How we partner and collaborate with FinTech
16:05 - 16:25
Philip Garner
Lloyds Banking Group
Head of Fintech Discovery and Strategic Partnerships
United Kingdom
Roundtable Discussions: Creating the right conditions for innovation at scale
16:25 - 17:15
Tom Kegode
Lloyds Banking Group
Senior Innovation Culture & Capability Lead
United Kingdom
17.30
Session at Infosys Experience Centre
Accelerating time-to-revenue for your digital banking initiatives
17:30 - 19:00
James Buckley
Infosys Finacle
Global Head of Financial Solutions
United Kingdom

- Take advantage of Open APIs to drive growth and collaboration with digital players like Google and Facebook
- Leverage blockchain to achieve unprecedented efficiencies in trade and payments processes by creating permissioned networks with the business partners
- Elevate digital experiences by deploying unified engagement hub to power traditional and emerging channels
- Drive speed of business innovation and superior operational efficiencies with a digital core
- Leverage artificial intelligence and robotic process automation for driving awesome customer experiences and efficiencies

Networking dinner
19:00 - 21:00

Thursday 27 June 2019

08.00
Session with Exponea: an end-to-end Customer Data Platform
Breaking channel silos in banking with practical examples
08:00 - 09:30
Michal Novovesky
Exponea
VP Growth
-
Katarina Boledovicova
Raiffeisen Bank International
Head of International Online banking
Slovakia
Peter Truchan
Tatra Banka
Head of Digital Marketing
Slovakia (Slovak Republic)
Andrew Scheer
Affinion International (UK)
Product & Marketing Director, UK
United Kingdom

- Challenges we see in digitalization of banks
- How do we approach them, showcase of few use cases
- Panel discussion: How and why Tatra Banka (member of Raiffeisen Group International) moved to cloud and enable omni-channel orchestration with Exponea

10.00
Session with HSBC & First Direct: Our digital journey story
Welcome words, introduction
10:00 - 10:15
HSBC's Digital Journey and Looking to the Future
10:15 - 10:45
Reginald Warlop
HSBC
Global Head of Digital / Managing Director - Wealth & Insurance
United Kingdom
A breakout group session
10:45 - 11:15
First Direct – Bank as a Marketplace?
11:15 - 11:45
David Duckworth
HSBC
Innovation
United Kingdom

- Bank as a marketplace?
- First Direct's journey with Fintechs, partnerships and marketplaces
- How the digital customer experience is creating enduring relationships post PSD2

Q&A and closing speech
11:45 - 12:00
12.00
Event wrap-up
Key lessons learnt
12:00 - 13:00
John Berry
Efma
CEO
United Kingdom
Lubomir Olach
Efma
Director, International Membership Development
Slovakia
13.15
Lunch break sponsored by Exponea

For more details, contact:

Barbora.jpg (13 KB)  Barbora Sliacka
  Events Manager
  barbora@efma.com
  +421 908 560 272

What delegates said at #EfmaLondon17

"Compact and fast learning tool for busy bankers. Great to have colleagues to share and discuss discovered ideas."

David Birman,Chief Digital Officer, Bank of Georgia,  Georgia

What delegates said at #EfmaLondon17

"Very well organized. Intensive and inspire."

 Vlastimir Vuković, CMO - Member of Executive Board, NLB Banka Belograd, Serbia  

What delegates said at #EfmaLondon17

"Very interesting visits on-site. Learning the subjects from different point of view."

Micha Argaman, Head of Banking Operations Sector, Mizrahi Tefahot Bank, Israel

What delegates said at #EfmaCape18

"Very well organised with relevant practical industry practices."

Lance Mambondiani, Chief Executive Officer, Standard Bank, Zimbabwe

What delegates said at #EfmaToronto17

"Very good company visits and discussions. Good networking opportunities."

Lars Linder, Head of Projects and Business Development at Customer competence center, Swedbank, Sweden

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