BBVA USA's customer service during COVID-19
15 May 2020
In late March, BBVA USA announced that it would be closing most of its 637 branch lobbies and instead serving customers through its drive-thrus, among…

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Coronavirus: How will it impact the financial sector?
27 April 2020
The bank branch may be the first COVID-19 casualty! In early April, French Prime Minister Edouard Philippe said, “After the health crisis, we will…

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Intesa Sanpaolo adapts to unprecedented environment
24 March 2020
The Italian bank has been proactive in creating new ways of doing business due to the COVID-19 outbreak in the country.

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CaixaBank takes care of its senior customers
24 March 2020
CaixaBank, chaired by Jordi Gual and with Gonzalo Gortázar as its CEO, has decided to bring forward state pension payments to this Friday, 20 March,…

Emirates Islamic launches its first branch with Interactive Teller Machines
08 March 2020
Emirates Islamic, one of the leading Islamic financial institutions in the UAE, announced the launch of its first branch with Interactive Teller Machine…

American Express goes Hollywood with the opening of its largest Centurion Lounge
06 March 2020
Building on the momentum of recent Centurion Lounge openings in Phoenix and Charlotte earlier this year, American Express (NYSE: AXP) announced its…

Students design new bank branch concept in a collaboration between UOB and Singapore Polytechnic
23 January 2020
United Overseas Bank (UOB) announced it has launched Hangout@UOB, a new branch concept designed and managed by Singapore Polytechnic (SP) students. Hangout@UOB…

Nationwide enhances support for members with hidden disabilities
17 January 2020
Nationwide Building Society is trialling a range of measures in branches to make the experience as comfortable and convenient as possible for members…

Appointments via Garanti BBVA’s mobile app
07 January 2020
Garanti BBVA customers carry out more than 88 percent of their non-cash transactions without ever setting foot in a branch — using either the mobile…

CaixaBank inaugurates Europe’s largest financial experience hub
08 November 2019
CaixaBank, Spain’s leading retail bank, has opened “all in one” Barcelona, its new flagship hub in the city. This new conceptual space…

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Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.

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