Efma feature
The power of brand communication in a health crisis: The case of Covid-19
04 August 2020
Jacqueline Boysselle, Assistant Professor in Marketing, Communication and Design Thinking for Montpellier Business School and Edmundo Galvan, Marketing…

Efma feature
Backing Nordic SMEs during the pandemic
29 July 2020
Sofie Larsson, Nordic Head of Segment SME at Swedbank, spoke with Efma’s Lukas Dzuroska about how her institution has navigated the COVID-19 crisis.

Efma feature
Bank earnings reports reflect major uncertainty in U.S.
23 July 2020
The biggest American banks are girding themselves against depressed economic activity for the remainder of the year.

Chase Business Banking to help black entrepreneurs address the financial challenges of COVID-19
22 July 2020
New educational curriculum will help black business owners address immediate financial needs and build resiliency in the midst of the coronavirus pandemic.

ASB launches online resource to help struggling SMEs
21 July 2020
Research by ASB among small and medium-sized businesses reveals SMEs are struggling to find the information they need most to help their business manage…

HSBC UK introduces Apple Business Chat to customers
15 July 2020
HSBC UK and first direct have launched Apple Business Chat, adding to their support services for customers and to help with the increased demand on branches…

Adapting to a new innovation reality: trends, technologies, perspectives
14 July 2020
GenerationS team has released analytical report on the innovation ecosystem "Adapting to a new innovation reality: trends, technologies, perspectives".…

Nationwide to embed Microsoft Teams in new digital hub as calls hit 2.5m a month
13 July 2020
Nationwide has seen record use of Microsoft Teams as employees work from home, and the Society is pushing ahead with plans to integrate the technology…

As Canada begins to re-open, RBC launches Points for Canada to help business owners
13 July 2020
To stimulate local economies across Canada, RBC Rewards gives clients double the points at restaurants and 30% more value when they redeem points for…

Efma feature
Transforming work in Denmark
07 July 2020
Danske Bank is reimagining their workforce with a view to becoming a better and more efficient bank.

Efma articles

Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.

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