Nationwide to embed Microsoft Teams in new digital hub as calls hit 2.5m a month
13 July 2020
Nationwide has seen record use of Microsoft Teams as employees work from home, and the Society is pushing ahead with plans to integrate the technology…

OCBC Bank's virtual wealth advisory service saw a 45% jump in sales
11 June 2020
What was previously seen as impossible before the Covid-19 outbreak became the norm when the end-to-end wealth advisory, which includes the Financial…

Efma feature
Three ways to connect with banking customers using social media during COVID-19
10 June 2020
Dr. Karen Sutherland is a Social Media Educator, Researcher, Speaker and Coach from the University of the Sunshine Coast, Australia. Her forthcoming text,…

Efma feature
Seamlessly connecting customers to their banks
04 June 2020
Brendan Jackson, Vice President of Marketing at Surfly, describes how Surfly’s video chat technology is assisting financial services providers and…

Kotak 811 launches India’s first zero-contact, video KYC savings account
20 May 2020
Kotak Mahindra Bank announced the introduction of Video KYC to open a full-fledged Kotak 811 savings account – a first in Indian banking. This initiative,…

Efma feature
Ensuring business continuity in India
05 May 2020
Signzy co-founder Ankit Ratan explains how his company allows FS providers to continue operations remotely.

Efma feature
Making critical connections in a time of crisis
23 April 2020
24sessions CEO Rutger Teunissen spoke with Efma about how his Fintech is remotely connecting businesses and their clients to ensure continuity of services.

Bank of America helps educate first-time homebuyers through free, on-demand video series
14 January 2020
Bank of America has launched a new educational video series designed to simplify the homebuying process for prospective first-time buyers. The First-Time…

Etiqa launches a video claim service to assess and approve claims remotely in minutes
31 May 2019
Etiqa recently launched the Etiqa Claims Express Video Assist or E-CLEVA together with SightCall, the leading global provider of real-time video interactions…

Zurich partners with SignLive for customers with hearing difficulties
16 January 2019
Leading UK insurance company Zurich, announces it is partnering with British Sign Language (BSL) Online Interpreting Service, SignLive, to introduce a…

Efma articles

Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.

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