Efma feature
BRI: Digital transformation in Indonesia
28 August 2019
Ahead of Efma's Retail Banking Summit in Asia taking place in Singapore this November, Indra Utoyo, Chief Information Officer & Chief Digital…

Efma feature
Inside Wells Fargo’s Innovation Group
14 August 2019
Lisa Frazier, Head of Innovation at Wells Fargo, will be speaking at the 47th Efma Congress in Paris on 17 to 18 October on the topic of customer-centric…

Efma feature
Delivering service excellence in a digital Africa
09 August 2019
A brand-new Efma ‘Voice of the Members’ publication is coming your way this August. Five leading African banks share their experience in converting…

Emirates NBD boosts Dubai Department of Finance's digitization strategy
04 July 2019
Emirates NBD, a leading bank in the region, has announced the successful implementation of a digitised payment solution for Dubai Department of Finance…

Northwestern Mutual announces $150 million venture capital commitment
07 June 2019
Northwestern Mutual Future Ventures will continue to grow the company's venture investment portfolio and transform how consumers achieve financial security.

Manulife transforming the Group Benefits experience in Canada
06 June 2019
Employee benefits plans have changed very little in recent years and Manulife — which serves one in three Canadians and is one of the largest benefits…

Efma feature
Erste Group to host Efma’s second 2019 council meeting
22 May 2019
The second in this year’s series of Efma councils, a unique networking service for Efma members, will take place in Vienna, Austria on 11-12 June.

Efma feature
Ziraat Bank unveils new enterprise architecture model
17 May 2019
With customer behavior and needs, technology and regulations continuously changing, the fundamental business objective of the bank is to deliver, measure…

Innovation of the month
Banking Innovation of the month: Akbank’s Robotic Process Automation
15 May 2019
Efma Accenture’s Banking Innovation of the Month award for May goes to Akbank for its Robotic Process Automation program.

Efma feature
What will the insurance industry look like in 2050?
15 May 2019
The insurance industry is set to undergo a dramatic transformation in the coming decades. Optimization, transformation and engagement are fundamental…

Efma articles

Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.

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