Efma feature
Powering telemedicine with artificial intelligence
16 July 2020
We spoke with Kim-Fredrik Schneider, Co-Founder and CEO of Abi Global Health, about the ways his company is using artificial intelligence to augment the…

HSBC UK introduces Apple Business Chat to customers
15 July 2020
HSBC UK and first direct have launched Apple Business Chat, adding to their support services for customers and to help with the increased demand on branches…

Nationwide to embed Microsoft Teams in new digital hub as calls hit 2.5m a month
13 July 2020
Nationwide has seen record use of Microsoft Teams as employees work from home, and the Society is pushing ahead with plans to integrate the technology…

Innovation of the month
Banking Innovation of the Month: Maya - Banorte’s personal assistant
09 July 2020
The Mexican bank is the first in the country to allow clients to make transactions via chat.

Efma feature
Fintech Friday: LeapXpert – equipping employees with the necessary conversation tools
03 July 2020
Dima Gutzeit, Founder & CEO of LeapXpert, spoke with Efma’s Boris Plantier about his company’s integrated solution that is enabling employees…

Efma feature
New report with NGDATA highlights possibilites of AI
22 June 2020
With banks adjusting to a new landscape, this report examines the ways AI is changing banking operations.

OCBC Bank's virtual wealth advisory service saw a 45% jump in sales
11 June 2020
What was previously seen as impossible before the Covid-19 outbreak became the norm when the end-to-end wealth advisory, which includes the Financial…

Efma feature
Three ways to connect with banking customers using social media during COVID-19
10 June 2020
Dr. Karen Sutherland is a Social Media Educator, Researcher, Speaker and Coach from the University of the Sunshine Coast, Australia. Her forthcoming text,…

Efma feature
A rapidly evolving landscape means significant opportunity for transformation
08 June 2020
With the release of Efma Review 2020, Efma’s new CEO, John Berry, outlines the major trends that are shaping the banking and insurance industries…

Union Bank of the Philippines among most helpful banks in Asia-Pacific during COVID-19
08 June 2020
Union Bank of the Philippines (UnionBank) has been ranked as the second most helpful bank in Asia-Pacific during the coronavirus crisis – the only…

Efma articles

Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.

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