Efma feature
Insurance trend #3: Smart automation
06 January 2020
Effective deployment of AI at scale can give an insurer a significant competitive advantage.

Deutsche Bank to launch new digital legal document management system globally
18 December 2019
Deutsche Bank announced that it has signed a contract for the NetDocuments cloud-based legal document management system. It will ensure secure and fast…

USAA advancing automated decisioning of electronic medical records for life insurance
05 December 2019
USAA Life has announced it has become the first in the industry to achieve an automated decision of electronic medical records (EMR) for life insurance…

TSB unveils new strategy for future growth
27 November 2019
TSB’s CEO Debbie Crosbie outlined the Bank’s three-year strategy to restore the Bank’s competitiveness through a relentless focus on…

Banker's view
Standard Chartered Bank: winning hearts with technology
28 May 2019
Deniz Güven of Standard Chartered (SC) Bank explains how its joint venture virtual bank will win the hearts of customer with a new operating model.

Innovation of the month
Banking Innovation of the month: Akbank’s Robotic Process Automation
15 May 2019
Efma Accenture’s Banking Innovation of the Month award for May goes to Akbank for its Robotic Process Automation program.

Citi Global Trade uses AI to digitize compliance in nextgen project
01 May 2019
Citi announced a next generational project, with EY and SAS, using artificial intelligence (AI) to develop an advanced risk analytics scoring engine.…

Efma feature
mBank to host Efma’s first 2019 council meeting
28 February 2019
The first in this year’s series of Efma councils, a unique networking service for Efma members, will take place in Lodz, Poland on 12-13 March.

Efma feature
Open-eyes insurance
21 November 2018
From video analytics to augmented reality to videoconferencing, video and images offer insurance carriers powerful new ways to address customer needs…

UOB digitalised all consumer banking product applications
23 October 2018
United Overseas Bank (UOB) announced that it is the first bank in Singapore to digitalise the application process for its consumer banking products, including…

Efma articles

Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.

Subscribe to our newsletter

Stay on top of what’s going on in the financial world
Sign up today