Articles


Efma feature
How to responsibly (and productively) reopen your bank branches
24 June 2020
Matthias Spanke is a retail and visual merchandising expert with more than 25 years of experience working with international retailers. He is the founder…


Efma feature
Taking branch origination to the next level
24 June 2020
New report with Veripark looks at the latest technology that is enhancing the branch experience.


Efma feature
New report with NGDATA highlights possibilites of AI
22 June 2020
With banks adjusting to a new landscape, this report examines the ways AI is changing banking operations.


Efma feature
ZELF: Account creation and card issuance in 30 seconds
11 June 2020
Elliot Goykhman, Founder and CEO of ZELF, explained to Efma's Boris Plantier how his neobank is specifically designed for Gen Z.


Efma feature
Three ways to connect with banking customers using social media during COVID-19
10 June 2020
Dr. Karen Sutherland is a Social Media Educator, Researcher, Speaker and Coach from the University of the Sunshine Coast, Australia. Her forthcoming text,…


Efma feature
How AI for marketing can improve your customer experience
09 June 2020
Institutions everywhere are realizing how AI can unlock a new and more valuable customer experience. We explore how that's being done in a new report…


News
Union Bank of the Philippines among most helpful banks in Asia-Pacific during COVID-19
08 June 2020
Union Bank of the Philippines (UnionBank) has been ranked as the second most helpful bank in Asia-Pacific during the coronavirus crisis – the only…


Innovation of the month
Banking Innovation of the Month: Speech Analytics by Banco Bradesco
04 June 2020
The Brazilian bank has introduced a new tool that has transformed the way their call centers operate.


Efma feature
Neobank customers: Who are they? What exactly are they looking for?
02 June 2020
Moneway, the first evolutionary and collaborative neobank, conducted a national study in France in order to truly understand neobank clients. A poll was…


News
RBC keeping seniors safe by helping them bank from home
07 May 2020
While continuing to provide financial relief to thousands of Canadians coping with the impacts of COVID-19, RBC is also focusing on keeping seniors safe…

Efma articles


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The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.

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