Efma articles

Meet Aida, SEB’s new customer-service robot
18 August 2017
Swedish bank aims to improve customer service through the introduction of virtual customer service representatives.

Banker's view
A reshaped financial services industry
16 August 2017
Banco Bradesco’s Renata Talarico Petrovic tells us how she expects the retail financial services sector to evolve in Latin America.

The rise of the digital personal assistant
08 August 2017
We take a look at Cleo, which is proving to be a popular solution for those who struggle to budget.

Alibaba launches AI smart speaker
07 August 2017
Alibaba has announced its own smart speaker, the Tmall Genie. The device, which currently supports only Chinese language, enables voice-activated payments…

Video feature
Zurich Insurance Group: Overcoming challenges in insurance
03 August 2017
At the recent Efma Insurance Summit, Monika Schulze, a member of the leadership team at Zurich Insurance Group, outlines how to meet the challenges of…

Innovation of the month
Innovation of the month: imaginBank chatbot
20 July 2017
Efma’s innovation of the month award for July goes to imaginBank, the CaixaBank mobile-only bank, for its chatbot solution which offers special…

Chinese banks collaborate with tech giants to support innovation
17 July 2017
Agricultural Bank of China and Bank of China aiming to harness the cloud, big data and artificial intelligence.

UBank introduces the Science of Spending & Saving Experiment
14 July 2017
New research from UBank reveals there’s a science behind spending & saving and we can re-wire ourselves to think differently.

Bancolombia introduces InvestBot
12 July 2017
New robot will monitor clients’ investment portfolios on a daily basis.

Bajaj Allianz General Insurance: Three new tools to transform customer experience
28 June 2017
Bajaj Allianz General Insurance launched a slew of digital initiatives with an aim to transform and simplify the customer experience. These initiatives,…

Efma articles

Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.