Efma articles

Efma feature
Innovation of the month: Tips in Sberbank Online
13 March 2017
Efma’s innovation of the month award for March goes to Sberbank for its artificial intelligence based service called Tips. Sergey Komarov, the bank’s…

YES BANK to introduce AI-powered Chatbots for instant loan offering
07 February 2017
India’s YES BANK has partnered with bot platform Gupshup to launch ‘YES mPower’ - a banking chat bot for its loan products which is…

Banker's view
How to generate customer value with robotics
23 January 2017
Rajnish Khare, head of digital transformation at ‎HDFC Bank, says that robotics and AI will have a major part to play in the future of retail financial…

Efma feature
Innovation of the month: Mashreq Chat Banking
12 January 2017
UAE bank enhances the customer experience through use of artificial intelligence.

Banker's view
Alior Bank: Bringing virtual agents to banking
22 December 2016
Monika Reczek, R&D team manager at Alior Bank, shares the secrets behind the Polish bank’s new Dronn project, which won the Big Data, Analytics…

How AI will shape the future of insurance
21 December 2016
Ahead of her presentation at Efma’s upcoming Insurance Summit, Monika Schulze, global head of marketing at Zurich Insurance, tells us why artificial…

Efma feature
Banca Mediolanum: Transforming the insurance industry
13 December 2016
Ahead of his presentation at Efma’s upcoming Insurance Summit, Demetrio Migliorati, who looks after innovation at Banca Mediolanum, explains what…

Banker's view
Standard Chartered Bank: Reaping the rewards of new technologies
29 November 2016
Stuart Beaumont, Standard Chartered Bank’s global head of voice and virtual, explains the benefits of video banking and outlines the importance…

Six trends that are shaping retail banking
15 November 2016
Ambrogio Terrizzano, Antonio Coppolecchia and Carlotta Bernabei from Accenture outline the six innovation trends that are shaping the evolution of retail…

Efma feature
Alior Bank scoops award for Big Data, Analytics and AI at Efma Accenture Global Distribution & Marketing Innovation Awards
14 November 2016
Alior Bank in Poland has won the Big Data, Analytics and AI award at the fourth annual Efma Accenture Global Distribution & Marketing Innovation Awards…

Efma articles

Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.