Efma articles

ING: Robot makes money fun
24 May 2017
Teaching children how to manage their money has traditionally been the responsibility of parents, grandparents and schools. But as children at one Dutch…

Ageas pioneers UK-first Artificial Intelligence (AI) approach in claims handling
22 May 2017
Ageas is set to be the first UK insurer to use Artificial Intelligence (AI) technology across its award-winning motor claims management, working in partnership…

UBank launches RoboChat
17 May 2017
UBank has launched RoboChat, Australia’s first virtual assistant to help potential home buyers and refinancers complete their online home loan applications.

Efma feature
How will AI transform financial services?
16 May 2017
Efma and Deloitte paper looks at how the technology is affecting the sector and what the future holds.

Sallie Mae adds new features to mobile app
04 May 2017
First student lender to offer customers the option to make payments via Siri, making it even easier and more convenient to interact with Sallie Mae.

Wells Fargo testing bot for messenger featuring new customer service experiences
20 April 2017
Pilot designed to evaluate how automated chat experience can assist customers.

OCBC Bank launches first artificial intelligence-powered home and renovation loan specialist
13 April 2017
Without redirecting consumers, the chatbot – equipped with a TDSR calculator – can accurately answer commonly-asked questions regarding home…

Bankers believe artificial intelligence is key to creating a more-human customer experience
28 March 2017
Accenture Banking Technology Vision 2017 finds that bankers believe AI will revolutionize the way banks gather information and interact with customers.

Efma feature
Innovation of the month: Tips in Sberbank Online
13 March 2017
Efma’s innovation of the month award for March goes to Sberbank for its artificial intelligence based service called Tips. Sergey Komarov, the bank’s…

OCBC Bank is first bank in Southeast Asia to pilot robo-advisory service
10 March 2017
OCBC Bank, a leader in digital wealth management services, has become the first bank in Southeast Asia to pilot a robo-advisory service. Time starved…

Efma articles

Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.