Efma articles


News
Bajaj Allianz General Insurance: Three new tools to transform customer experience
28 June 2017
Bajaj Allianz General Insurance launched a slew of digital initiatives with an aim to transform and simplify the customer experience. These initiatives,…


News
İşbank makes money transfers easy with Siri
27 June 2017
Turkish bank enables İşCep mobile app customers to use Apple’s personal assistant for banking transactions. 


News
KBC actively uses A.I. chatbot to answer users’ questions
26 June 2017
The latest version of the KBC K’Ching app, the KBC mobile banking app for youngsters, will be available in app stores for all K’Ching users.…


Feature
The rise of the robo-advisor
14 June 2017
Peter Evans from Deloitte explains how robo-advisors are transforming the retail financial services landscape, benefitting banks and customers alike.


News
OCBC Bank introduces first artificial intelligence-powered HR mobile app
07 June 2017
Employees in Singapore to benefit from comprehensive HR mobile app with a first-of- its kind system-integrated chatbot that instantly delivers answers…


News
CaixaBank launches a money transfer service for iPhones using Siri voice commands
01 June 2017
CaixaBank has created a new service that supports money transfers between individuals by issuing a voice command to Siri. The service is only available…


News
Rise of the technophobe - education key to tech adoption, says HSBC
30 May 2017
A lack of understanding and trust in technology is stalling mainstream adoption of innovative new services which could make millions of people’s…


News
ING: Robot makes money fun
24 May 2017
Teaching children how to manage their money has traditionally been the responsibility of parents, grandparents and schools. But as children at one Dutch…


News
Ageas pioneers UK-first Artificial Intelligence (AI) approach in claims handling
22 May 2017
Ageas is set to be the first UK insurer to use Artificial Intelligence (AI) technology across its award-winning motor claims management, working in partnership…


News
UBank launches RoboChat
17 May 2017
UBank has launched RoboChat, Australia’s first virtual assistant to help potential home buyers and refinancers complete their online home loan applications.

Efma articles


Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.